Human Resource Customer Service

Michael Kane

**** ******** ***** ** ******** ks *6047

605-***-**** *************@*****.***

Human Resource Director

Experienced human resource and safety director fully versed in all aspects of staff management and workplace safety. Hires, trains, and supervises staff establishing a supportive work environment to boost morale and retain staff. Conducts training sessions to improve workplace safety and worker skills. Works equally well as team lead and team member. Enjoys a fast paced work environment with room to learn and grow while driving the business.

Compensation Reports

Insurance Ratings

Salary Surveys

Compensation Programs

Staff Management & Training

Benefit Programs

Professional Experience

Innovia Films, Tecumseh, KS 2014 - Present

Human Resource Manager, Americas

Manage recruiting process for hourly and salaried employees to attract, on-board, and retain talented employees. Develop communication, recognition, and employee involvement programs to increase employee engagement.

Manage self-funded and fully insured benefit plans including negotiating renewals; plan review; and legal compliance. Develop strategies to control and/or improve costs while maintaining a competitive benefits plan.

Manage workers compensation insurance, light duty, and return to work programs. Work with plant managers to actively manage injured employees back to full duty. Participate in safety activities within the plant.

Oversee compensation program to include: administration of annual review process; hourly pay grade administration; and, compensation benchmarking.

Develop short and long range strategic planning for all operations in the Americas.

MIDWESTERN MECHANICAL, Sioux Falls, SD 2003 – 2014

Corporate Human Resource & Safety Director

Implements human resource strategic planning, including policies and procedures for recruitment, retention, and staff development, promotes a culture of caring, providing quality training and career development programs, benefit and compensation programs, and a safe work environment for all employees in a business that grew from 80 to 250 employees in the time I worked there.

Develops and implements training and development programs for all managers and supervisors to improve skills at interviewing, recruitment, performance appraisals, supervision, and discipline.

Develops and implements safety training for all staff.

Employee on-boarding of three company acquisitions.

RETAILERS NATIONAL BANK, Sioux Falls, SD 2002 – 2003

Team Lead Electronic Systems

Supervised 20 staff and set schedules to ensure accurate and timely mailing of collection letters and 1.5 million customer statements monthly.

Hired and coached team members and conducted staff reviews, monitoring productivity and work outputs to ensure the highest quality standards while identifying and resolving system problems in data software.

HANSON PIPE AND PRODUCTS, Sioux Falls, SD 1998 – 2001

Plant Superintendent (2000-2001)

Supervised a plant producing concrete pipe, manholes, box culverts, and bridge beams, hiring, training, and promoting a staff of 25, providing a work environment that encouraged creativity, empowerment, and continuous improvement.

Developed and implemented strategies to fulfill company production goals and comply with quality standards, purchased resale goods and raw materials, negotiating prices to minimize costs and analyzing inventory backlogs to determine needs for finished goods, setting a location record for products produced and shipped.

Implemented company safety policies and programs, ensuring that they were followed by all employees, vendors, and site visitors, conducted regular training sessions on the importance of safety in the workplace and any changes to safety policies and programs, and coordinated and conducted safety training programs, such as forklift operation and working in a confined space.

Maintained records pertaining to safety such as injury reports and OSHA logs required by federal regulations.

Delivery Coordinator/Inside Sales (1998-1999)

Coordinated the delivery of concrete products to customers, following the progress of construction projects to anticipate customer needs and advising the plant superintendent on which products would be required to minimize inventory backlogs.

Sold pre-cast concrete products to walk-in customers, advising them on product choice.

Other work experience includes Sales and Customer Service Representative at Stone Container Corporation and Warehouseman II at Citibank.

Education & Credentials

Associate in Business Management, Colorado Technical University, Sioux Falls, SD

Outreach Training, OSHA

Advanced Training Certificate, National Safety Council

Awards

Service Excellence Award, Citibank

Paul Lepthien Safety Award, Associated General Contractors of South Dakota

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