Service Manager

Prashant Pandurang Kulkarni

Objective: To join an organization of international repute for contributing them with the strengths developed in different fields with the various type of experience gathered during my 28 years of work experience.

Strength: Empathy, Team Player

Work Experience:

• Working currently as a Free-lancer - for KK Diesel Engg. Services from September 2001 till date.

Job Profile:

1. Co-ordinate all activities; to ensure the required standard of service is achieved and maintained

2. Maintaining quality service by establishing and enforcing organization standards.

3. Contribution to team effort by accomplishing related results as needed. (By communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives.)

4. To ensure regular, ongoing and effective statutory and company training for all staff to maximize their full potential

5. Rendering after sales & service support for all models of diesel engine mainly generator application industry ranging from 40 KVA to 1250 KVA generating set.

6. Weekly reviews of all filed service activities.

7. Maintaining inventory control, looking after all parts ordering process.

• Worked in Madhunil Engineering services (Authorised dealer of Cummins Diesel Sales & service India Ltd. – CDSS I Ltd.). Joined the organization as a service engineer in Aug 1989 & became a service Manager in 6 years span & worked till Aug.2001.

Job Profile:

1. Handling day-to-day field service activity, service centre activities, supervision of sales & service staff.

2. Repairing of Diesel Generating sets.

3. Servicing & repair of Alternators.

4. Radiator Repairs

5. Co-ordination with principals, zonal offices & customers.

6. Office Administration, sales & marketing activities.

7. Training Manager: Conducting training, seminars at customer’s site.

8. TQS Manager: Monitoring all the dealership activities as per standards set by customers & framed by principals CDSS I Ltd.

9. Team member of new product launched by CDSS I Ltd i.e.

• Passenger luxury bus,

• “C” series engine,

• “B” series engine,

• San locomotive

• Worked in Sai Service Station (Authorised dealer of Maruti Udyog Limited) from Nov. 88 to May 89 as a service Engineer

• Worked in Premier Automobile Ltd.(Manufacturer of vehicles) from Oct. 1987 to Sept 88 as a Trainee Engineer.

Educational Qualification:

• Diploma in Automobile Engineering with 1st class

Professional Qualification:

• Diploma in computer from Tata Unisys, net literate.

• Customer care effective communication skill & personality development course – from NIS Sparta Ltd – NIIT Group.

• Cummins Delivery System (CDS) & Cummins Marketing System (CMS) Course from CDSS I Ltd.

Personal Profile:

• Date of Birth: 13th November 1964

• Marital Status: Married

• Children: 1 daughter

• Hobbies: Table Tennis, reading books, traveling.

• Languages Known: English

Passport No: G5283282

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