Information Technology Manager

CARLOS A. PEREZ

Doral, FL ****.*****@**.***

+1-305-***-**** www.linkedin.com/in/carlos-a-perez-213124a

SUMMARY OF QUALIFICATIONS

Information Technology Professional with more than 18 years of experience as Helpdesk and IT Management, project management, change management, telecommunications, hardware and software support, organizational and strategic planning, service support, coaching, vendor management/purchasing and contract negotiations. A people person with a personable attitude, strong track record working in a high volume, fast paced environment. Fluent in Spanish and English.

+ ITIL + Latin America IT Management + Global Helpdesk Management + Acquisitions and merges

+ IT budget management + IT infrastructure management

PROFESSIONAL EXPERIENCE

Miami Dade College, Miami, FL 2012 – 2016

IT Service Manager

Developed all processes based on the ITLL service desk best practices to Managed the District Help Desk. Planned activities for successful operation of the College’s Datacenter and Communications network. Created Documentations for Help Desk Procedures. Supervised customer service staff. Overseen Project Management-upgrades and implementations. Negotiated maintenance contracts and budgetary recommendations. Overseen capacity planning and system integrity.

Burger King Corporation, Miami FL 2008 – 2012

IT Consultant and Project Manager

Leaded several country-wide IT projects such as: Broadband Communications Projects; Micros Point of

Sales POS; Technical Lead and Managed Global Restaurant system supporting over 1,000 company restaurants globally.

Facilitated guidance to the engineering team for the establishment of global IT hardware and software standards and appropriate cost-savings networking vendor for the Broadband for restaurants.

Managed the development of IT support documentation, IT POS lab infrastructure and Help Desk.

Cemex-Neoris, Miami FL 2002 – 2008

Global Helpdesk and IT Manager

Managed global Help Desk, 3,500 employees, 7 countries in Latin America and Europa. Change Management. Global IT management (purchasing, inventory control, End user support, PBX administration and managed all areas of Information technology for USA. Worked closely with HR, Finance and other ITS staff to create innovative cost-saving program.

Built and managed IT infrastructure for Latin America’s, USA and Europe office and remove support for virtual employees. Provided support to senior management in resolving global internal problems using later technologies. Created and managed global IT budget 7 to 10 million. Established global hardware and software standards and inventory control.

Assigned Hardware and software to consulting based on project needs and Managed internal projects.

Cambridge Technology Partners, Miami FL 1998 – 2001

Eastern US and Latin America Regions IT Manager

Managed and provided technical leadership to the eastern US and Latin America region (San Juan, Mexico, Argentina, Colombia, Caracas and Brazil) information technology staff. Project manager of Virtual Office Program (VOP)

Provided technical provisioning and maintenance of national virtual office program, to establish work at home program for eligible employees. Prepared proposals, monitored critical elements of assigned VOP region, and negotiated pricing for standard printer and internet services. In addition, performed program reviews and performance analysis.

CARLOS A. PEREZ ****.*****@**.*** +1-305-***-****

Professional experience continue page two

Cambridge Technology Partners, Miami, FL 1995 - 1998

Southeastern and Latin America Regions IT Manager

Started as System Engineer: Responsible for the daily end-user support, laptop configuration, server administration for Miami Office. One year later promoted to Southeastern and Latin America Regions IT manager:

Managed all areas of IT, including telecommunications (voice, data) for all aspects of local Information technology management for Miami, Atlanta and Latin Americas Offices. Built and managed technology infrastructure for Latin America’s offices and Atlanta. Microsoft exchange administration. Managed conversion from Notes email system to Microsoft exchange for southeast area. Administered PBX phone, routers, servers, printers and disaster recovery.

Develop and conducted training and instruction classes for all administrators. Delivered annual performance reviews. Managed help Desk, systems and computer lab design.

Patra LTD, New York, NY 1989 - 1996

Systems Administrator

Worked under Novell v2.2 Netware and managed 15+ end-users. Supervised user interface, data entry and EDI processing. Analyzed data, and processed customer orders.

EDUCATION

Master in Computer Science (24 credits), City College New York, New York, NY

Bachelors of Science in Systems Engineering (BS), Pontificia Universidad Catolica Madre y Maestra (PUCAMIMA), Santo Domingo, Dominican Republic

PROFESSIONAL DEVELOPMENT

BCI400A=Definity Communications System Administration (PBX), Lucent Technologies, Atlanta, GA

MCP, MCSE, MCP+I MCT, Microsoft, Atlanta, GA

Microsoft Exchange 5.5, Scholars.com, Miami, FL

New Economy Fundamentals, Cambridge Technology, Cambridge, MA

Train the Trainer, Cambridge Technology, Miami, FL

Managing Projects in Organizations, Atlanta, GA

ITIL, Miami FL

PMP (in progress)

Hardware: HP, Dell, Laptops (NEC, Dell, Toshiba, Apple), Micros POS, Severs and Printer.

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