Customer Service Management

Felice Dibiase

Valley Stream, NY • 516-***-**** • *******@*****.***

Experienced Facilities Coordinator

Proven leader with 20 years of experience leading successful facilities operations, with emphasis on safety, security, and financial performance. Demonstrated change leader adept at designing and improving processes/procedures. Utilize interpersonal skills to collaborate with adjacent departments. Offer excellent computer and administrative support skills.

Key Skills and Abilities

Facilities Coordination

Project Management

Staff Supervision & Training

Administrative Support

Project Management

Performance Improvement

Cost Containment Programs

Safety Programs & Training

Vendor Relations

Quality Management

Customer Service

Microsoft Office

Capabilities

Identify operating and financial requirements to develop and recommend strategic plans and operating budgets for facilities maintenance, repair, security, and operations. Develop and implement management control policies and procedures to ensure accuracy and integrity in all program aspects as well as regulatory compliance. Administer, plan, coordinate, and direct activities of subordinate personnel. Cultivate effective relationships with vendors and partners.

Anticipate and act upon tenant or internal requests for service or attention

Receive, investigate, and verify facilities management requests to determine priority and approve all requests

Coordinate meetings, including conference room setup, food/beverage orders, and arranging necessary technology

Develop scope, planning documents, technical criteria, cost estimates, and identify funding sources

Review and approve documents for maintenance & repair, shipping/receiving, supply, and office services

Develop and maintain work order system responsive to customer and facility needs

Implement and oversee maintenance programs and/or just in time supply operations to ensure safety/efficiency

Develop policies and guidelines used to promote and enforce compliance with corporate standards

Coordinate with adjacent departments to ensure facilities operations meet organizational goals

Work Experience

Woodhaven Medical Center, Woodhaven, NY 1994- Present

Facilities Coordinator

. Monitored employee performance, coordinated shipping/receiving, organized and distributed supplies, and performed administrative duties as necessary. Adopted quality management practices through application of continuous improvement processes.

Directed, evaluated, set work plans for, and implemented improvement strategies for employees

Administered day-to-day business functions to streamline operations and maximize productivity

Oversaw pickup and delivery of mail and package deliveries, including packing, dispatching, and tracking

Organized and distributed supplies to employees as specified in work requests; verified and logged deliveries

Education

High School Diploma, ICS High School

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