Customer Service Food
Resume:
EFREM PERKINS
Washington, DC 20009
***********@*****.***
Profile & Objective
I am currently seeking a food service opportunity that will further my knowledge and skills and present me with the opportunity to develop professionally. I am a highly accomplished food service professional with over 12 years of experience in food and beverage management, culinary design, catering and banquet execution, food costing, food production, quality control, recipe development, menu design, and employee supervision. I have excellent communication, leadership, and problem-solving skills and pride myself on my ability to satisfy and retain customers. These qualities have been recognized throughout my career.
Employment Experience
Guest Service Captain, Buffalo Wild Wings, 7732 Richmond Highway, Alexandria, VA Mar 2016 Present
Meet and greet customers
Customer resolution: interact with customers when a problem arises
Manage audio/visual (a/v) equipment, programming and maintain sports scheduling for the restaurant
Enhance the customer’s overall experience to assist in meeting the goals of the company
Support local sporting events, activities and initiatives
Drive marketing to include facilitation of fundraising, event planning and community outreach
Build brand awareness
Cook, Federal City Recovery Center, 912 Belleview St., Washington, DC Dec 2014 Oct 2015
Ordered, stocked and cooked ingredients three meals/day on weekends to accommodate 25 clients
Catered to clients dietary restrictions and special requests
Recommended and trained cooks for weekday meals to ensure consistency
Recognized by my supervisor for my superior training and oversight of other professionals
Banquet Cook / In-House Cook, Westin Hotel, 1800 Jefferson Davis Hwy., Arlington, VA April 2014 March 2015
Evening cook for 100 to 200 hotel guests
Prepared appetizers, salads, entrees and desserts
Prepared meals for large banquets up to 400 guests
Mastered specialty stations: carving, pasta, and desert stations within the banquet
Awarded Employee of the Month in the food and beverage department
Bistro Cook / Server, Marriot Courtyard, Washington, DC Mar 2013 Jan 2014
Lead cook responsible for supervising and managing large kitchen staff and ensuring all foods were properly prepared
Oversaw day to day operations of a large kitchen in a Fortune 500 Hotel
Successfully handled all aspects of food service management; including food pricing, inventory management, negotiations and vendor relationship management
Superior performance, detail-oriented work style, effective decision-making and timely completion of all food preparation and services
Achieved company goals and surpassed expectations while maintaining quality, safety, and customer service integrity
Demonstrated experienced in balancing customer needs with the realities of a demanding, fast-paced environment
Cook, Spring Hill Adult Independent Living Center, Ft Belvoir, VA Apr 2012 Oct 2013
Developed experience in meeting a variety of retired customers dietary requirements
Provided exceptional customer service, maintained a positive attitude when interacting with all customers, co-workers, and professional staff
Commended for delivery of personal attention to customers to ensure high levels of satisfaction
Lead Cook, Sodexo, Inc., New Carrollton, MD Apr 2008 Sep 2010
Managed operations and provided food services while ensuring the highest of standards in food and beverage quality and service
Proven ability to manage and execute recipe development, menu planning, and menu design
Consistently noted by senior executives, clients, vendors, and staff for leadership skills, ability to execute directives, superior performance, detail-oriented work style, effective decision-making, and timely completion of all food preparation and services
Received Employee of the Month award
Ensured quality standards were maintained and promoted a safe and pleasant work environment.
Shift Supervisor, Kentucky Fried Chicken, Suitland, MD 2007 2008
Oversaw hiring, training, scheduling, supervision and evaluation of staff; accountable for setup, budgeting, inventory costs and controls
Inspired excitement and enthusiasm while solving highly complex issues relevant to operations and customer service
Proven record of performance, reliability, and professional business standards
Commended for delivery of personal attention to customers to ensure high level of satisfaction and generate repeat clientele
Supervisor and Cook for Special Functions, Glen Falls Hospital, Glens Fall, NY 1998 2005
•Successfully prepared and served patient food selections and operated cash register
•Played an instrumental role in ensuring compliance with Federal, State, and Department of Health food service regulations
•Increased customer satisfaction levels through exceptional relationship skills.
•Enhanced overall hospital image through professionalism and outstanding customer service
Volunteer, Full Foundation Pentecostal Church, Glen Falls, New York 1997 1980
Prepared and served meals enthusiastically to all guests with a welcoming nature
Served Holiday dinners including Thanksgiving and Christmas
Catered Wedding Services and met the needs and desires of all couples
Education and Training
High School Graduate, T.C. Williams High School, Alexandria, VA 1980
Food Manager Certification: Washington, DC and State of Virginia
Ongoing Studies, Georgetown Law School
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