Customer Service Data Entry
Resume:
KIMBERLY ALEWINE
Apt
K
Mount Holly, North Carolina
28120
*************@*****.***
Career Objective: Seeking a position with a strong, growing organization where strengths
in customer service, problem solving and data entry are a must. A
strong background in account collections, receptionist, and performing
general office duties will compliment this job.
Summary of
Qualifications: High School Graduate
Spring Valley High School, Columbia, S. C. (Complete June 1984)
Strengths:
• Possess Excellent Communication Skills
• Very Prompt and Efficient
• Quick Learner in New Procedures and Concepts
• Enjoy Working with Public
Employment:
October 13, 2014 to
Present Shift Supervisor Cvs Pharmacy
(Part Time)
Primary Responsibilities: Running Front End Store to ensure
that
each and every customer has that "WOW" warm friendly feeling
Phone Representative Teleperformance USA – Contractor for
August 2011 to
Direct TV
(Full Time)
2012
Primary Responsibilities: Took inbound calls, assisted with payment
problem solving and upgrades. I constantly put the “WOW” in customer
service. Advanced into new program: “NCQ”, “New Customer Quality”
due to high statistics.
Oct. 2009 to Head Cashier – Lowes Home Improvement, (Full Time)
Aug. 2010 Primary Responsibilities: Manage front end activities by proactively
visiting customer service, return desk, front line registers, commercial
registers, lawn and garden registers, vestibules and parking areas;
providing direction and support to associates; helping to ensure to
deliver “WOW” customer service at all times. Respond to all customers
and employee generated EAS alarm activations per training guidelines,
greet and acknowledge customers in a friendly, professional manner
and provide quick responsive service to maximize the customer’s
shopping experience. Coached cashiers to provide great customer
service. Satisfactorily completed all Lowes training requirements. Ability
to interpret price tag and UPC information. Ability to process
merchandise information through store computer system, POS register
system and completed all required paperwork according to policy.
Developed and planned activities to ensure proper completion in a
timely manner. Accomplished work each day through the effective
management of employees.
Dec. 2007 to Lead Optometry Technician – LensCrafters, Inc. (Full Time)
Sept. 2009 Primary Responsibilities: Direct and maintain patient flow in order to
maximize outstanding patient service and satisfaction. Responsibilities
include answering incoming calls, managing patient service and
satisfaction. Responsibilities include answering incoming calls,
managing appointments, preparing and maintaining patient charts,
verifying insurance coverage and benefits, and educating patients on
insurance benefits. Worked closely with Optometrist, assisting with all
eye exams, trained on all optical equipment for performing daily job
duties. Directed two associates to assist in patient flow during peak
levels. (Required multi tasking skills).
Sept. 2007 to Customer Service Rep. / Telemarketing – Campaign Systems Inc.
(P/T as Needed)
Dec. 2007 Primary Responsibilities: Outbound calls on various assignments
including voter contact, helping candidates get their message directly to
the people. Polling and market research, conducting highly specialized
polls, utilizing scripted campaign questions and gathering information
for government agencies, corporations, non profits, and advertising
agencies about products. Public awareness or public relation
campaigns and other research.
July 2005 to Receptionist at PET Inc. (P/T) and Independent Distributer,
Premier Designs, Inc.
Aug. 2007 Primary Responsibilities: Responsible for light secretarial work,
adoption of pets and customer service. The job required good listening
skills, multi tasking, attention to detail and strong people skills. Premier
Design is a christen jewelry, had get together’s and sold it from home.
References Upon Request.
Contact this candidate