Project Manager Management

IT Program/Portfolio Manager skilled in management security remediation, FISMA & NIST, PCI policy compliance and audits, implementation of ITIL framework in IT-business processes, Change & Configuration management, network planning, architecture/infrastructure design & optimization, service delivery & support.

With over 16 years of managing several medium-to-large scale full lifecycle programs/projects and teams with Fortune 500 and the Federal Government, over 10 yrs of expert technology initiatives in Infrastructure, Security, SDLC, business process re-engineering (ITIL framework), technology & infrastructure refresh from business unit to enterprise level.

Selected Achievements

oManaged initiatives and programs of different complexities including IT Security, Infrastructure and platform deployment and upgrades, software development and application roll-outs.

oSkilled in successful implementation of Project Management methodologies and project lifecycles

oSuccessful implementation of security remediation, process and procedures in compliance with NIST and FISMA policies, mandates and security controls. End to end test of processes (SOPs), documentation, training and transition to Operations.

oExperienced coordinator, negotiator and motivator of stakeholders, external vendors and off-shore resources in support of timelines and IT project deliverables

oEffective communicator with sponsors, stakeholders and project teams, providing timely updates.

oSkilled in requirements elicitation, process-flow mapping, modeling, IT governance in a federal environment.

oSkilled in requirements elicitation, process-flow mapping, modeling, IT governance including Release Management in a major financial institution

oKnowledge of and experience in Federal legislative mandates and compliance regulations (including FEA, NIST, FISMA, OMB Circulars, Cloud Computing and Reference Models).

oSuccessful implementation security remediation, process and procedures in compliance with NIST and FISMA policies, mandates, IT Governance and Security Controls. End to end test of processes (SOPs), documentation, training and transition to Operations.

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Education

B.Sc. University of Texas, Dallas, Business/CIS.

CISSP (pursuing) • PMP • ITIL Foundations v3 • MCSE – MS Certified Systems Engineer • Cisco Systems • EMC - Smarts nlayers • Member-Project Mgmt Institute• Public Trust Security Clearance

Recognition and Awards

• Financial bonus for exceptional customer service and support.

• Circle of Excellence Non-Sales Winners Award.

• Monthly Stars Award from Information Services – Developed, supported and maintained an in-house application using the SDLC methodologies.

• Certificate of Achievement for Outstanding Support of Central Business Market Group.

Professional Background

Citi Group – CitiScreening Infrastructure Group (Contract) Jan 2014 – Present

As an Expert Project and Team Lead in Anti-Money Laundering and Sanctions and Compliance Technology, managed projects in Implementation of CitiScreening suite of business-critical applications, plan and manage migration of existing infrastructure roll-outs to newer technologies (VM/Cloud), as mandated by financial compliance agencies and Citi’s Architecture and Technology (CATE) group.

Managed a team addressing Tech Mandated Oracle version upgrade initiative while addressing and remediating security vulnerabilities at the database level.

Responding to Regulatory Compliance requirements, successfully deployed CitiScreening Tx application environment in order to implementing data privacy and separation of duties.

Work with Technology Integration and Vendors in deploying the infrastructure, including VM and Cloud, preparing project plans with required s/w and h/w environments through closely monitored and scheduled checkouts.

Lead, host and facilitate meetings and calls for Infrastructure Group’s portfolio of projects ensuring deliverables and milestones are on track and on schedule including budgets and resources.

Lead, planned and coordinated requirement gathering and approval of the proposed infrastructure with the Architects and Capacity Planning teams. Also engage the corporate technology procurement group in planning and roll-out of new Infrastructure projects and initiatives

Working with PMs, Developers, Production Support, DBA and SA teams, successfully managed a Technology Mandated project to upgrade over 200 Oracle Databases and servers across DEV to PROD environment.

Work with Architects, Development, Onboarding and Application Deployment teams in System Integration Testing, User Testing and User Acceptance Testing to make application upgrades and enhancements for production readiness and Business onboarding

Maintain architecture documents, evidences and artifacts in Collaborate and Citi SharePoint site

Accenture Federal Services (AFS) – Technology Consulting Jun 2013 – Dec 2013

Client: Department of Defense – Defense Logistics Agency (DLA)

As a member of the Re-alignment team, provided support in ITIL process development in an effort to align the DLA enterprise service areas with the ITIL Framework.

Assisted in developing complete operating models (services, processes, functions) to support IT environments of varying complexity

Conducted operational analysis of the existing IT environment and provide strategic and tactical direction to internal and external stakeholders in order to achieve desired outcomes

Developed roadmaps for near and long term initiatives to support strategic vision

Developed project plans and progress reports addressing and managing risk, project performance, cost, schedule and technical quality as well as holistic end-to-end project management

Designed, build and implemented IT processes with varying level of detail (L2-L5) that met client needs and delivered desired levels of service and obtained efficiencies.

Owned and coordinated resolution of Risks & Issues and updated the Tasks Tracker lists weekly, collaborating across the PMO team.

INDUS Corporation - Special Projects Manager / Consultant, Washington, DC

Client: The Department of Transportation – Federal Highway Division 2008 – April 2013

Program/Project Management in integrating multiple client and sub-contractor efforts in security remediation, video conferencing, web content and webinar services managing projects and mentoring staff including Business Analysts, technical writers and developer team at project and program level.

Owned and managed an enterprise level Procedural Compliance project to review, validate and audit Federal customer approved Standard Operating Procedures and documented processes on the Process Asset Library. Created work-products including the Process Flowchart –added as a standard sample Organizational Process Asset to be used for other Enterprise Infrastructure projects across programs.

Assessed and developed a documented Product Life-Cycle to plan scheduled reviews and appropriate responses to triggered security events.

Managed and directed multiple sub-contractors providing video-conferencing, web content and webinar services to the Federal Highways and other DOT modals, operating under triple-constraints of scope, multi-million budgets and schedule while meeting and maintaining Quality Performance Objectives.

Successfully lead a team to deliver an in-house developed CMDB (Configuration Management DB) managing, mentoring and directing 7 developers, Sr. business analysts and technical writer resulting in successful closure Plan Of Action & Milestones while remediating security weakness identified by the Certification and Accreditation process along NIST/FISMA guidelines.

Developed and recommended implementation of Requirements Traceability Matrix (RTM) at the program level for scope and customer expectation management.

Redesigned, documented and implemented a Federal approved Concurrent Versioning System (CVS) architecture with appropriate access controls for application developers, database and system administrators.

Technical and functional management of an Infrastructure level project to implement encrypted connectivity (Reflection) in response to NIST’s FIPS 140-2 compliance of controls for protection of sensitive information.

Active team-member responding to RFPs, RFIs towards business development and re-compete efforts.

Conducted functional and technical process reviews to develop performance metrics and standard operating procedures (SOPs).

Customer engagement in requirements gathering, development of a repository of ad-hoc, scheduled and static reports and recommended formalized access controls.

Independent Consultant - Senior Integration-Specialist/ Network Solutions Manager 2006 – 2008

Client: Perot systems, (Contractor), Plano, TX May – Aug 2008

Project manager for mapping and discovery of business critical applications and business processes

within the IT infrastructure. Also responsible for a project to verify Industry and vendor compliance of applications, protocols, secure access of deployed IT resources using EMC nlayers.

Managed a project for a major biotech client in mapping dependencies, relationships, assets inventory designing Move-Packages for Application Infrastructure and Architecture group complementing their consolidation and migration activities.

Produced MS Visio diagrams mapping discovered dependencies for major and critical Business Applications. Additionally, created extensive and detailed documentation of the applications’ infrastructure.

Spearheaded a Compliance initiative in consultation with clients using the EMC IT Compliance Analyzer framework. Build templates for Rules and Policies to be implemented on the network infrastructure enabling detection of violations or non-compliance to corporate IT governance, regulatory bodies (Sarbanes Oxley and PCI), independent and industry best practices.

Client: Exordium Networks (Contractor), Irving, TX Sep 2006 – Apr 2008

Hands-on project manager of an engineering team & application developers charged with designing and architecting custom data / voice over IP (VoIP) and in-house application solutions. Customers served and achievements include:

Bee Cave (City of Austin, TX), Signature Senior Living, Irving, TX, TripMaster, Dallas, TX,

Leveraging existing corporate investments in network infrastructures, managed, designed, and deployed customized solutions using TCP/IP, SIP, RTP and Voice and Data VLANs meeting budgets and deadlines.

Managed initiative to streamline data/voice communications by designing and integrating multi-hosted MS Exchange with VoIP/Data for unified messaging infrastructure and SDLC of customized in-house applications.

Management and monitoring of bandwidth, security, QoS and PSTN, PRI and other hosted solutions.

Developed and implemented Service Support/Delivery methodologies and enforced and monitored SLAs inline with client expectations.

Led initiative to devise and implement customized IVR/call center solution suited to specific corporate needs.

Proactively managed medium to small projects provisioning technical consulting services on Unified Messaging/Data/Linux based Telephony solutions.

Ran risk assessment and mitigation strategies for projects and contracts.

Universal Lighting Technologies, Senior Engineer / Project Manager, IT, Nashville, TN 2006

Responsible for design, connectivity, monitoring, management and process implementation of corporate LAN/WAN that expanded globally. Management, mentor and supervision of IT staff. Projects managed:

Led project to deliver a scalable, secure network for expansion and establishment of a fully functional MS OS, Exchange 2003 environment overseas manufacturing site in Shanghai, China.

Re-engineered processes and capabilities for service support team responsible for desktops, servers, networks, web and service desk.

Ensured all SLA commitments were met and addressed any variances timely and affectively.

Established and lead configuration and change management initiative to reduce unplanned systems outages.

Lead effort to establish problem management process to identify problems, root causes and suggested timely and permanent solutions using SolarWinds, SiteScope and InfiniStream, iPrism and Ironport email and internet filtering devices.

Defined and implemented capacity planning process in support of company’s growth trends and projection.

Medello (MBS) Consulting, Independent Contractor, Washington, DC 2004 – 2006

Provided IT consulting services on complex projects to a diversified and global client base.

Clients: Canon Technology Solutions, Philadelphia, PA, and Avidyn Healthcare, Dallas, TX

Led initiative to develop an end-to-end recovery process and procedures for AAA North-Atlantic’s mission-critical systems, including e-mail. Created a replica of production environment offsite, providing gear, installing systems and applications, recovering data, documenting step-by-step recovery processes and procedures. Delivered contingency infrastructure for data center migration in the event of production systems running into difficulties. Upon successful annual disaster recovery exercise at SunGard a validated, up-to-date set of recovery processes and procedures was provided to the customer.

Managed security engagement to eliminate network vulnerabilities through hardening of routers and firewalls resulting in secure and authorized access of corporate network resources from central and remote locations.

Implemented processes to monitor time-critical Active Directory based servers and network traffic. Also led initiative to evaluate, select, and deploy asset management toolset; selected HP Openview for Service Delivery and Configuration Management.

Higher Colleges Of Technology, Network Facilities Manager, Ras Al Khaimah, UAE 1998 – 2004

Supervised and managed all information technology functions for multiple campuses. Key accomplishments:

Managed initiative to deliver and support structured cabling, routers, switches, and networked components including desktop computers, Novell and Microsoft file/print, email services.

Lead project team to redesign and implement the network infrastructure on fiber backbone incorporating redundancy for the Novell NDS environment.

Supported and maintained a 24/7network infrastructure over leased lines, WAN links that provided uninterrupted user access to network resources monitored using HP Openview.

Established capacity and network planning by creating a reusable and repeatable model.

Implemented carrier technologies including ATM, E1/T1, Frame Relay and ISDN.

Sultan Qaboos University, Network Manager, Muscat, Oman 1995 – 1998

Delivered a Fiber Distributed Data Interface (FDDI) infrastructure to provide resilient network connectivity for individual colleges. Key achievements:

Conceived framework for, developed and documented, automated Disaster Recovery procedures.

Led team in design and implementation of a campus-wide network incorporating fiber optics, switches/hubs, routers, Novell and MS NT servers, IBM mainframe, and UNIX platform.

Measurably enhanced productivity and performance by successfully networking university library’s Novell network to interface CD-ROM Server/Towers, Juke Boxes resulting in 70% + performance improvement.

Fujitsu Network Communications, Network Management, Dallas, TX. 1992 - 1995

Second tier technical support and management of IT services and supervision of IT personnel

Spearheaded a project to obtain a Class B IP address, developed a plan and schedule along with Change and Configuration management in provisioning those IP addresses mitigating risk.

Automated monitoring and management of TCP/IP and SNMP based network of over 1000 local and remote nodes on Synoptics Hubs, bridges, Cisco, Welfleet and other intelligent routers using HP OpenView.

Improved maintenance and monitoring of a multi-platform MS Mail system with Fax gateways and SMTP capabilities by implementing thresholds against industry benchmarks.

Sprint Corporation, Senior Client Support Analyst, Dallas, Texas 1987 – 1992

Provided information management functions and supported the Central region end-users. Key achievements:

Successfully led a Quality Team re-engineer processes and established matrices to drive continuous improvement of End User Network Services and Service Desk operations nationwide. Efforts resulted in measurable performance and customer satisfaction improvements.

Designed and developed a CIS application for Sales Support department enabling a 30% reduction in processing time of customer requests.

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