Customer Service Administrative Assistant
Resume:
SHANNA A. TAYLOR
*** ****** ***, ******* ****, IL 60409
***************@*****.***
AREAS OF EXPERTISE
Organization
Microsoft Office Suite
Adobe Photoshop
Problem Solving
Customer Communications
PROFESSIONAL ACCOMPLISHMENTS
Case Aide Nov 2012- Present
Children’s Home & Aide, Chicago, IL
Use time management and organization skills to transport children to and from supervised visits with parents.
Observe interactions between child and parents and document accordingly.
Customer Service Representative Oct 2009 – Feb 2015
T.J. Maxx, Chicago, IL
Provided friendly and efficient customer service in every department of the store.
Used critical communication skills to remediate customer complaints.
Exceeded credit enrollment monthly quotas for 10 month).
Administrative Assistant May 2005 – Sept 2007
Walton INC, Chicago, IL
Organized, complied, and maintained computer data for the office.
Managed the telephonic affairs of answering the phone and setting appointments with clients.
Conducted follow ups for the office.
EDUCATION
Early Childhood Education (64 credits), South Suburban College, South Holland, IL Sept 2014
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