Manager Sales
Resume:
Emily J Bollenbeck
Tampa, FL *****
********@*****.***
Summary
15+ years in the Hospitality Industry, with 12 years Management ranging from Hotel AGM, Night-life manager, Casino Marketing, and Casino F&B AGM. Strong knowledge of Hotel and Restaurant Operations. Clear understanding and knowledge of company needs and requirements to protect all assets and increase production. Willing to go above and beyond the needs and duties of the job at any time.
Areas of Experience
Group and Banquet Sales (Hotel Management)
Training Operations and Manuals
Project Management
Casino Room Service/VVIP Amenities/Butler Services
All Microsoft Suite
Payroll
Purchasing
Cost Controls and Balances
ServeSafe Certified
SafeStaff Trainer
Multi-Lingual
Professional Experience
Virtual Assistant – Tucson, LLC: July 2016
Research and data collection for various clients
Negotiations in international art commissions
Compiles reports on companies for specialty services, per client request
Comparison reports
General Manager – Zudar’s on Platt: March 2016
Cultivated and re-structured all FOH staffing for higher service standards
Increased productivity by 27% within 2 weeks through on-boarding and re-training
SOPs
Re-structured bar for compliant cost controls. Included craft cocktails and featured items
Completed all inventory and payroll
Proceeded with high-profile marketing strategies for the main location, new bar, satellite location, and catering services
Event Manager - Puff ‘N Stuff Catering: March 2015 to March 2016
Managing planning and co-ordination of 800+ person events, to private residences
Off-site Catering and on-site Banquets
Training SOPs and Implementation
Food and Beverage Manager (24-Hour Dining for Green Room and Jubao Palace) - Seminole Hard Rock Hotel and Casino: February 2012 to April 2015
In charge of FOH and BOH staff for 3 venues
Running of day-to-day operations (collective of $10 million per year in revenue)
P&L Interpretations and Justifications
Market Matrix Cubes (customer satisfaction and projection implementation)
On-boarding new hires and creating job growth by implementing new and on-going training programs via daily coaching and mentoring
Saving over 30% in labor costs within the F&B and Cashier departments
Training SOPs and Implementation to conform to our Fantastic 5 Fs!
Supervisor Rewards Club - Casino Aztar - Evansville, Indiana: September 2008 to February 2012
Special Events Coordinator
Developed Shadowing Program for Team Members
Weekly Coaching sessions with all Team Members
Main Bank Audits
(Gap Explanation - Night-Life Manager for Hammerhead’s and ICON in Evansville, IN)
Assistant General Manager – Fairfield Inn – Evansville, IN: August 1999 to March 2003
AR/AP, Payroll, Group Sales
Corporate Accounts
Banquets and Sales
Hiring Manager
Scheduling
Front Desk Management and Audits
Posting reports for day-end, month-end, and year-end
Implemented daily inspection programs in Housekeeping and Maintenance to adhere to Fairfield and Marriott standards. Consistently rated in the top percentile due to these programs
Education
University of Southern Indiana - Biology (Genetics) and Math (Mathematical Theory) - Independent Federal Research in Molecular Biology and Biochemistry - HPLC and GC
Antwerp International School - IGCSE (High School Diploma Equivalent), IB (Bachelor’s Degrees in Physics, Chemistry, Math, English, Dutch, Music Theory)
**References**
Chef Michael Priola – multi-venue Room Chef at Seminole Hard Rock Hotel and Casino
Taro Larrea - Chef at Eddie V’s Prime Seafood
Jamison Scott Long - Top Golf Sous Chef
Cristi Hasic – TradeWinds Beach Supervisor and Trainer
Corey Penza - AGM Columbia Restaurant Group
Sandy Faulkner - Senior Business Analyst for IT at Seminole Hotel Hard Rock and Casino
Sean Mikel – owner PC DR computer consultant
Julie Cortina - Puff ‘N Stuff Service Co-ordinator/Warehouse Manager
Beverly Robb - Revenue Manager for Seminole Hard Rock Hotel and Casino
Luise Odenheimer – Internal Audits and Controls for Seminole Hard Rock Hotel and Casino
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