Customer Service. Project Manager
Resume:
Cesar E. Martinez Jr
Chicago, Illinois 60625
Phone: 773-***-****
Email: ************@*******.***
Obtained four years of management experience in customer service for several valet departments. Established professional communication skills and met specific standards for teammates and clients. Understanding the critical importance of specific needs and the obligation to create a solution in a timely fast past environment.
Professional Experience
Senior Supervisor
Encoreserves – Swissotel February 2016 – August 2016
Manage over 20 employees
Meet hotel/client standards
Provided aggressive customer service
Budget payroll and increase revenue
Address employee problems and create solutions, solve guest issues
Scheduling
Forecast and data inputting
Account Manager February 2015 – February 2016
Encoreservers – Swissotel
Manage over 20 employees
Meet hotel/client standards
Provided aggressive customer service
Budget payroll and increase revenue
Attend mandatory meetings daily with the client and employer
Address employee problems and create solutions, solve guest issues
Scheduling
Forecast and data inputting
Assistant Project Manager September 2012- January 2015
Laz Parking - Hilton Suites
Provide Professional customer service
Manage 10-15 employees
Budget payroll
Maintain valet operations
Provide a professional relationship with the client
Scheduling, audit, inventory
Supervisor June 2012 – September 2012
Ampco System Parking - Embassy Suites Hotel
Provide Professional customer service
Supervise 10 valet employees
Audit inventory and manage protocol
Customize individual tasks for each hiker (driver) to make them more efficient
Ticket Writer April 2007 - July 2010
Northeastern Illinois University Parking Department
Enforced parking regulations through customer service
Ticket and boot vehicles in violation
Provide solutions for the Appeal Committee
Handled all clerical and office duties such as answering phones, faxes, filing etc.
Computer data input
Cashier May 2006-February 2007
Midtown True Value in Roscoe Village
Maintained stores cleanliness standards
Delivered merchandise to clients
Stocked and recovered merchandise
Computer data entry and maintenance of inventory
Education
Northeastern Illinois University August 2004 –May 2007
Full time student
Justice Studies major
Acquired 50 credits
References available upon request
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