Customer Service Data Entry

Yketha Grant

***** ****** **. ****: 916-***-****

Apple Valley, California 92308 *************@*******.***

CAREER FOCUS

To secure a position with an organization, that will allow the company to utilize my skills and abilities.

SKILLS & ABILITIES

Greeting/Directing Customers

Filing Alphabetical

Receiving/Transmitting E-Mail

Maintaining Records/Logs

Setting up Customer Accounts

Completing Customer Orders

Answering Multi-line Telephone

Providing Customer Service

Typing/10 Key

Processing/Distributing Mail

Performing Data Entry/Retrieval

Drafting Letters/Memos/Reports

Operating Office Equipment

Verifying Information

MS Word / Excel / Outlook

EXPERIENCE

Key Data Operator- Franchise Tax Board, Sacramento, CA (Seasonal) 2/2015-3/2016

Keyed, entered, and verified information from remittance/source documents following written/oral instructions, performed efficiently meeting production and accuracy standards, offered keying procedure suggestions to clarify or improve work processing, informed supervisor of procedure and/or document problems for resolutions, performed quality control and correction duties.

Office Assistant- Sacramento County, DHA, Sacramento, CA (Volunteer) 8/2014-1/2015

assisted social service workers in job search programs, provided clerical support for low income job seekers, maintained confidentiality, operated office machines, performed data entry and retrieval, copied and distributed workshop forms, stocked supplies and prepared classroom materials, handled workshop and meeting room preparations, met timely deadlines, input attendance logs into database, answered phone, recorded and distributed messages, conducted mock interviews, directed and assisted participants in on-line job search activities, filled out forms and assisted participants in selecting proper interview attire, filed and maintained records.

Contract Office Clerk –Brilliant Corp., Reston, VA (Contract Ended) 8/2002-9/2012

customer service, input loan information into computer database, verified loan information and signature lines, created loan files, researched general information using the internet, created and updated spreadsheets, drafted letters, memos and reports, met challenging deadlines, transmitted and retrieved e-mail communications, trained new employees, performed alphabetical filing, operated office machines, prioritized office responsibilities.

Loss Prevention Officer/ Receptionist – Cinram, Inc., Anaheim, California (Relocated) 3/1994-2/2001

registered authorized persons at watch stations, greeted and directed clients / visitors, guarded commercial property against fire theft and illegal entry, maintained records and logs, completed incident reports, contacted police, fire or emergency services, made observations, examined gates, doors and windows to ensure they were secure, answered multi-line telephone, transferred calls, recorded and distributed messages, greeted and escorted clients to appropriate offices and meeting rooms, received and routed incoming deliveries, processed and distributed outgoing and incoming mail, operated office equipment, dispensed payroll checks.

EDUCATION & TRAINING

United Education Institute, Ontario, California

Certificate- Pharmacy Technician

Artesia High School, Lakewood, California

Diploma

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