Customer Service Data Entry
Resume:
Resume
of
Doris Annette Smith
*************@*****.***
10+ years of experience in Data Entry.
Proficient with Microsoft Office.
Excellent experience in Accounts Payable
Good experience in Customer Service.
Local Candidate.
Excellent communication and interpersonal skills.
Education:
Morgan State University, Baltimore, MD, 1973 - 1974.
High School Diploma, Wake Forest-Rolesville Sr. High School, Wake Forest, NC, 1970 - 1973.
Professional Experience:
Job Search September 2014 - Present
HCL America, Cary, NC October 2013 - August 2014
Finance Analyst
Worked as a Finance Analyst for client USAA.
Duties include keying transfer of money to member accounts for sales of stocks, retirement accounts and IRA and CD's accounts.
Entered orders into system daily.
Did manually input for customers/data that were not in system.
Keyed in missed information that was omitted on customer accounts and for accounts that was not in the system.
Responsible for sending letters to member for overdrafts and to replenish new accounts.
Worked with the front office to ensure that member accounts were up to date and accurate.
Xerox Corporation, Cary, NC January 2011 - October 2013
Technical Support Rep.
Duties included answering telephone calls from Sprint Customer to troubleshoot their devices while entering notes on accounts.
Take payments and sales when necessary.
Enter data from various source documents to provide necessary information.
ACS/Nesco Resources, Cary, NC September 2010 - December 2010
Customer Service Rep.
Duties included answering telephone calls from customers for open enrollment for clients Chevron and Ford.
Did brief training for Death Star Benefits.
Job Search February 2009 - August 2010
Electro Switch Electronics Products, Raleigh, NC August 2008 - January2009
Accounts Payable/Receptionist
Duties included matching invoices to travelers, keypunching vouchers.
Answering multi-phone lines, mailing invoices, bank deposits.
Helping human resource department as needed.
Perform general data entry activities, verifies accuracy and entries.
Job Search May 2008 - July 2008
Ceva Global Logistics, Morrisville, NC November 2006 - April 2008
GlaxoSmithKline Collector
Duties included processing invoices for GlaxoSmithKline global accounts.
Collecting payments of all invoices making sure that the account stays at 3%.
Following upon all past due invoices, track shipments, weekly and daily reports.
Eagle Global Logistics, Raleigh, NC February 2005 - November 2006
GlaxoSmithKline Customer Service Rep.
Duties included tracking air and ocean shipments for GlaxoSmithKline.
Making telephone calls to GSK stations.
Airline and ocean carriers to obtain information for updating reports.
Weekly and daily reports and other assignments given by the Account Manager.
NC Dept of Labor, Raleigh, NC August 2004 - January2005
Process Assistant
Duties included answering telephones and directing the calls to the appropriate people, entering invoices/inspection reports into the system.
Scanning of different type invoices and different assignments given by the office manager and the bureau chief and bureau assistant chief.
Inveresk Research-ACC Staffing, Cary, NC January 2004 - July 2004
Data Entry Associate
Duties included entering information in to the system for medical research done on several studies.
Verification of information previously entered into the system, filing and special assignments as given by the supervisor.
Job Search June 2003 - December 2003
Inveresk Research, Cary, NC November 2002 - May 2003
Data Entry Coordinator
Duties included entering information in to the system for medical research done on several studies.
Verification of information previously entered into the system, filing and special assignments as given by the Lead Data Entry Coordinator.
Liposcience, Raleigh, NC August 2001 - October2002
Specimen Receiving Coordinator
Duties included receiving, sorting and entering necessary information in to the System in order to get the specimens to the lab for testing and reporting.
Solved problem specimens, mailed results to clients, trained new employees, weekly and monthly reports and special assignments as given by the supervisor and manager.
Carquest, Raleigh, NC March 2001 - June 2001
Accounts Receiving Clerk
Duties included posting payments to Carquest accounts using the oracle system.
Telephone inquiries, daily balancing and filing.
Clintrails, Cary, NC July 2000 - February 2001
Data Entry Operator
Duties included entering information in to the system for medical research done on several studies and filling.
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