Customer Service Sales Representative
Resume:
Shadonna R. Oreiro
Loganville GA 30052
**************@***.***
Objective: To obtain a position in which I can fully utilize my customer service supervisory and customer service experience, I coupled with my effective communication proficiency for the advantage of my employer and the advancement of my career.
Talents:
People oriented, enjoys working directly with customers and the general public
Self-starter can be depended on to complete any task under minimal supervision
Effective listener with problem solving expertise
Excellent communication ability; written and oral
Interpersonal and open minded, flexible team player
Ability to complete more than one task in a timely manner
Well-organized and highly efficient while working in a fast paced environments
Computer Efficient in Windows Word, Excel, Outlook, SAP, Response, Quickfill
Experiences:
Community Coffee
Customer Care/E-Commerce Digital Sales 1/2014- Current
Answered an average of 150-200 Inbound calls daily, in a fast pace environment.
Process new service requests for commercial and resident customers.
Dispatch Field Service technicians and Sales representative.
Documented and escalating company’s drivers, and products complaints.
Responded to emails from customers requesting new equipment and products services, products, donations requests, equipment repairs and products complaints.
Handle the processing of customers credit card orders, logged returned products back into inventory, up-sell weekly promotions to coffee club and new customers.
Trouble- shooting coffee and tea equipment issues for commercial accounts via phone.
Responsible for responding to customer care/ E-Commerce customers after hours on call emergency dispatching, rotating shifts with team mates once a month.
Soundview Communications
Customer Service Supervisor 6/2009-7/2013
Supervised and managed all employees and accounts in the customer service department.
Overseeing all accounts related to customer relations and revenues.
Managed all cooperate accounts to ensure repeat business was top priority as well as the retention of current clientele.
Ongoing training to safeguard quality assurance entailed monitoring and evaluating customer service representative’s productivity and phone etiquette.
Reviewed the established check and balance system via the internal database and spreadsheets, which complied daily deposits, refunds, and orders to clarify accuracy.
Maintained an outstanding relationship and reporting with the Consumer Affair by responding and resolving complaints quickly and efficiently.
Investigated and responded to Merchant Services regarding charge- back credit card accounts.
Balanced and settled company’s daily Revenue.
Monitored, evaluated the ACD phone systems daily, and provided feedback and coaching to customer service representatives weekly.
Established and maintained an A+ Accredited rating with the BBB throughout my employment.
Filing and securing customers credit card information to comply with PCI.
Documented all verbal and written write ups for customer service representatives, and sent personnel files to Human Resources department for filing.
Handled all time off requests, and monitored customer service reps attendance.
Soundview Communications
Customer Service Associate (Lead) 1/1998-6/2009
Provided support to local and international consumers for nutritional supplements, skin care products, and Health newsletters.
Answered 100-200 inbound calls in a fast pace environment.
Responded to emails related to order status, returns request, refunds, cancellations and products inquire.
Opened mail, listed cash on company bank deposit slips, reconcile and entered orders in the internal database.
Responsible for daily cash deposits, refunds, and charge-backs accounts.
Trained new employees on company software, prepared monthly team work schedules, and assigned daily assignments to the team.
Cross trained in the Logistics department to label boxes, envelopes, weigh, ship international and US packages via USPS, Fed EX, and UPS.
Delta Funding
Data Entry Specialist/ Office Assistant 1/1996-7/1997
Responsible for data processing, file preparations, and maintenance.
Assist mortgage bankers with executing time sensitive documents for mortgage closings.
Ensured accuracy of records and maintained up- to date information and confidential files.
Opening, sorting, and routing mail to the appropriate internal departments.
Education:
Westlake High School
August 1989- May 1993
Referrals available upon request
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