Data Entry Customer Service

Pauline Marie Aikin

**** ****** ****** ******** ** 90712 • 405-***-**** • ************@*****.***

SKILLS AND COMPETENCIES

Self-motivated, accomplished data entry professional who readily accepts new challenges.

Fast learner with demonstrated initiative and dedication to achieving organizational goals. Highly conscientious in the planning, follow-through, with organization of projects.

Dependable and a team player.

Friendly personality; relate well with others.

Computer proficiencies include Microsoft Office, Excel, Power Point, Outlook, AS400, and People Soft.

Awards

2005 - Employee of the Year - Radio Shack

2004, 2005 - Employee of the Month - Radio Shack

2005, 2006 - Employee of the Month- Sourcecorp

2008 - Employee of the Month - 21st Century Insurance

EMPLOYMENT HISTORY

UFCW, Cypress, CA February 2016 to Present

Processing Clerk/Data Entry

Prepare documents received from the Mailroom and internal departments for imaging by Document Class, Document Type, and date. The Preparation Clerk supports Indexers by researching UTL's (Unable to locate social security numbers) on paper documents when the Preparation Clerk's work is finished. The Preparation Clerk's job duties include but are not limited to: Organize the mail to be prepped by Document Class, Document Type, and date. Sort mail received from internal departments by Regular or Archive scan status and Document Type for prepping. Remove staples and paper clips. Discard carbon copies. Separate documents by social security number. Claims documents are separated by patient and provider in addition to the participant's social security number. Verify the social security number on the mainframe for documents with an incomplete or missing social security number. Copy and return original documents as required by the document type. Stamp "Illegible Copy" on all pages of a document that is not legible. Insert document separators between documents in batches to be scanned with bar coded document separators. Batch the mail in batches of 50 documents per batch for scanning. Complete the information on the batch sheet for scanning. Indicate single sided or double sided scanning, and verify the number of documents in the batch. Initial the batch sheet to indicate the batch is ready to scan. Deliver the high-level priority batches to the scan stations. Place all other batches in the cabinet where they are retrieved for scanning. Research UTL documents in paper form using the mainframe. If the social security number is not found on the system, the document is copied and placed in a batch for archive scanning. The original document is returned to the sender with a cover letter requesting additional information. Inform the Imaging Supervisor or Provider Processing Supervisor immediately of backlogs of mail to be prepared for scanning.

Intermedix, Oklahoma City, Ok July 2014 to April 2015

Data Entry/ Patient Billing

Heavy data entry. Enter patient information, insurance, CPT and Diagnosis codes, car accident and worker Comp. Demographics for hospitals and care center across the nation.

BNY Mellon, Irving, TX November 2011 to May 2014

Custodian of Document / Freddie Mac Certification

Review initial and final collateral reviews (Manuel and ICR), based on the review requirements, and services level agreements. Make sure all allonges and endorsements are correct closing loan servicer.

Verify mortgage and title policies and assignments (single family, commercial, auto, manufactured homes, student and timeshared). That they have the right chain servicing and meet certification requirements.

Ensure documents meet agency guidelines (Ginnie Mae, Fannie Mae, and Freddie Mac) or customer agreements.

QC, audit, research files to clear exceptions and train new employees. Freddie Mac Certifications and report any issues with certifications, create master pool folders and balance. Send reports to imaging.

AEROTEK -Jack Henry & Associates, Allen,TX February 2010 to August 2010

Item Processor

In-house and outsourced computer systems to bank and credit unions.

Core processing systems, electronic funds transfer (EFT) systems, automated teller machine networking products, digital check and documents imaging and storage systems/ Internet banking tools, and customer relationship management (CRM) software. System Shut down and daily reports.

Progessive IT, Dallas, TX August 2009 to October 2009

Data Entry Analyst

Process timely documents law enforcement agencies, government agencies, attorneys and customers.

Accurate pulling information call details, text messages, and subscriber Data. Preparing documents, finals copies, secure email and mailing to courts. Bill customers.

21st Century Insurance Company Lewisville, TX March 2007 to March 2009

Data Entry/Medical Coding

Thorough understanding of medical billing and claims coding. Experience working with wide range of health providers and attorneys. Provide exceptional customer service in assisting outside client with billing.

Maintained positive attitude and resolved concerns expressed by upset or angry customer.

Outstanding communication skills, demonstrated while working with physicians, co-workers representatives. Insurance companies and government agencies.

Sourcecorp Irving, TX July 2002 to March 2007

Data Entry/ Scanner

Process payroll, scan confidential and secure documents.

Developed familiarity with medical terminology as well as basic anatomy and physiology.

Radio Shack Ft Worth, TX November 2002 to Match 2007

Data Entry Operator / Customer Service

Compare data that is entered with a documents source. Re-enter data in verification format, to detect billing errors.

Assisted subordinates and supervisors, with identifying problems that need to be resolved.

Providing standardized procedures and update new procedures. Entered alphabetic, numeric and symbolic data from source documents into the new system. Maintained close personal contact with the customer. Executed daily operations of shipping Cellstar and BPI daily. Assisted customers with select purchases by specified work orders from the client. Resolving customer complaints, request for refunds, exchanges and adjustments in there services. Responsible for creating Spreadsheets, BOL, Packing Lists, Billing, Shipping Labels for boxes. Training new employees.

Education Background

Certified Office Automation and Computer Application - Business Computer Training Institute

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