Sales Customer Service
Resume:
Francis E. Haas
North Olmsted, OH 44070
*******@*****.***
OBJECTIVE
Sales / Lead specialist with over 12 years of knowledge in the sales and marketing industry seeking a position that will utilize my diverse sales experience to positively impact company growth and profitability.
ACCOMPLISHMENTS
Investigated and qualified sales lead in the state of NY, resulting in $1 million of revenue.
Expert understanding of Tremco’s engineered products and technical services, which resulted in face- to-face appointments that transitioned into the next phase of the sales process.
Successfully organized a key sales opportunity meeting with a local community executive resulting in approximately $100,000 of revenue for our team.
Provided clients and prospects with cost-saving product offerings through analysis of customers’ needs.
Strong communication, organization and multi-tasking skills.
Inside Sales and Customer Service Consultant, North Olmsted, OH
August 2016 –Current
Analyze and review sales processes and make recommendation for improve results.
Associated Steel Corporation, Cleveland, OH
Inside Sales Representative
March 2, 2015- August 1, 2015
I processed orders for specialty alloy bars, abrasion resistant wear plates, metric materials, and corrosion resistant stainless steels, whether the requirements are for one piece items or truck load quantities.
Handled inbound calls and write quotes.
Inside Sales and Customer Service Consultant, Westlake, OH
September 2013 –February 2015
Analyze and review sales processes and make recommendation for improve results.
TPC Wire & Cable, Macedonia, OH
Inside Sales
August 2012 - September 2013
Reestablish contact with dormant accounts and initiate new sales with these accounts
Prospect for new accounts
Work with field reps to find new clients in emerging territories.
Keep establish clients with company and increase sales opportunities with these clients.
Therm-All Incorporated, North Olmsted, OH
Inside Sales (Contract Position)
December 2011- June 2012
RESPONSIBILITIES:
Establish contact with past clients and qualify opportunities with our company.
Identify key decision-makers
Work on building a pipeline of new opportunities
Establish national marketing campaign to identify companies that use thermal insulation products in their businesses.
Increase brand recognition on a national level.
Tremco Incorporated, Beachwood, OH
Sales Lead Specialist
April 2008 – October 2011
RESPONSIBILITIES:
Collaborated with a team of 13 to 20 field representatives to develop and implement marketing sales strategies to reach monthly/annual goals.
Business to Business cold calling, setting up appointments for outside sales representatives to meet with prospective clients.
Managed the gathering and recording of customer information and sales activity data in our online database. (CRM System)
Accountable to executive team for client correspondence and sales reporting.
Client liaison through the sales process from start to finish.
Responsible for corresponding with customers via multiple communication media’s to sell Tremco’s products and services.
Identifies opportunities, overcame objections, built relationships and turn cold canvassing into solid sales.
Maintained communication with prospective clients to establish and maintain a long-term, loyal customer base.
Market One Communications, Beachwood, OH
Client Representative
November 2004 - April 2008
RESPONSIBILITIES:
Business to Business calling.
Managing of client accounts and providing weekly status updates.
Assist with new employee orientation and training.
S & Z Tool & Die, Cleveland,, OH
Press Operator
October 1998- November 2004
RESPONSIBILITIES:
Set standard press speed.
Ensured the highest quality levels of the products produced on the press met quality control standards.
Accurate orders processed and shipped to the correct locations.
EDUCATION
Cuyahoga Community College, Cleveland, OH
Fund Raising Principles Course
Connecticut School of Broadcasting, Independence, OH
Stanley Steemer Management Dublin, OH
Training Sales Course
I’m proficient with Microsoft Word, Excel. I have use SAP, ACT, Telescript, and Exact Synergy
COMMUNITY AND VOLUNTEER ACTIVITY
Assistant Scout Master for Boy Scouts of America
Baseball coach
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate