Manager Human Resources

Rosemary Milton

***-** ***** ****** ***** Ozone, NY 11436 (W) 929-***-**** ext.2913 (c) 718-***-****

Objective: To utilize my wealth of experience and determination to provide excellent service

Professional Experience:

09/15- Present

Employment Specialist

Performs initial vocational assessments for new clients leading to services recommendations included in the Independent Living Plan.

Updates DHS CARES software to track progress for reporting purposes.

Provides ongoing individual/group counseling with clients to maintain their engagement and keep them motivated with personal tasks.

Provide tracking progress and updates to Program Director and Agency Department V.P. via excel and use of in house forms.

Facilitate weekly orientation for incoming clients

Performing as an integral member of the multi-disciplinary intensive case management team communicating information in case conferences/reviews.

Deliver informational vocational seminars to clients on a weekly basis.

Refer clients to potential employment options/companies/training programs.

Assist Program Director on “Special Projects”

7/96 – 09/15

Human Resource Manager

• Enters employee timesheets on a weekly basis

• Enrolls, updates and maintains all employee changes in the computer and their respective files

• Receives fringe benefits billing; verifies for accuracy, reconciles with current employee list; codes by department and submits to the Account Payable Department

• Receives all incoming resumes, responds with receipt of resume letter and routes to appropriate department

• Prepares all “New Employee Orientation” packages for all new employees; and conducts the one-on-one new employee orientation interview

• Receives PPD test results; posts and generates monthly reports

• Files all personnel material as well as confidential matter.

• Assists the Human Resources Manager with any other special projects as necessary.

8/94– 7/96

Receptionist

• Maintain the main reception area of the facility in a manner that immediately conveys the agency professionalism

• Operates the primary switchboard, which may be computerized and routes incoming telephone calls to appropriate parties.

• Transcribes telephone messages

• Maintains a warm, but professional, demeanor in all interactive with the community, program participants and staff.

• Signs for all incoming/outgoing packages

• Observes all pertinent laws governing client and/or staff confidentiality.

• Perform other duties as assigned.

2/87 – 6/93

Reservationist Manager Marriott Corporation New York, NY

• Team player with a staff of fifteen employees

• Resolved customer complaints

• Assisted managers in public relations and sales strategies

• Coordinates departmental meetings

• Responsible for inventory billing

• Developed guidelines to ensure guest satisfaction

2/83 – 3/87

Front Desk Supervisor

• Maintained detailed transactions of guest accounts

• Handled large sums of revenue and foreign currency

• Responsible for maintaining guest satisfaction and in-house group functions

Education:

1980 Southeastern Academy Kissimmee, FL

Certificate in Travel/Tourism. College level course work in Management, Marketing and Environmental Behavior.

2002 Padgett & Thompson New York, N.Y.

Certificates in Handling Difficult and Demanding Customers,

Basic Supervision Seminar, the Essentials of Human Resources

Skills:

Strong organizational, interpersonal and communicative skills. Proficient in ADP software, Microsoft Office, Excel, PowerPoint, Outlook, Access, and Internet Research

References Furnished Upon Request

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