Customer Service Manager

William W. Weaver

***** ******* *****, **. *****, Mo 63136 /C: 314-***-****

e-mail: w ***************@*****.***

OBJECTIVE:

To obtain a position that will allow me to utilize my diverse experience in the area of Management, Customer Service, Sales and Marketing. CAPABILITIES:

● Strong floor presence in a restaurant and hotel setting.

● Provide upscale food and beverage management service to a diverse collection of accounts.

● Experienced in a high volume kitchen.

● Hands on approach with involvement to inventory cost controls.

● Able to recruit, hire, scheduled, train, develop and motivate employees to achieve and maintain desired service levels.

● Strong sales building skills.

● Capable of proposing creative ideas to develop presentation and procedures.

● Experienced in hotel operations in the areas of Front desk, night audit, general maintenance, reservations, and housekeeping.

● Able to create financial reporting as it pertains to a financial aid department and confidential reporting in a clinical trails setting with special attention to details with special to confidentiality.

● Strong ability to multi-task and work under extreme pressure and deadlines.

● Experienced in a call center and warehouse atmosphere. WORK HISTORY:

RESTAURANT MANAGER

ique/ St. Louis, MO/2005-2015

Responsible for overall restaurant operations. Payroll, Scheduling, Catering and Customer Service. Managed all kitchen operations and food preparations, Recruited and maintain staffing, Conducted employee performance reviews, Marketing Sales, Purchasing, Account receivable and payable. VACATION PLANNING COUNSELOR

b/ Salt Lake City, UT/ 2004-2005

Responsible for setting up time shares for owners vacations worldwide. Booked and confirmed owner’s airline, car rentals and room accommodations. Assisted and able to trouble shoot with the owner’s reservations, check-in and check-out time and any concerns or inquires.

ASSISTANT PROPERTY MANAGER

tain Hospitality/ Salt lake City, UT/ 2001-2004

Assisted and acted as Property Manager in the absence of General Manager. Responsible for all maintenance and property grounds. Maintain room’s status through housekeeping, conducted daily room inspections. Maintained all front desk duties; guest check-in and check-out, reservations, night audit, cash and credit card handling and reconciliation of daily and monthly reports.

WORK HISTORY: (CONT. page 2)

WAREHOUSE MANAGER

Consolidated Freight/ St. Louis, MO/ 1994-2001

Managed warehouse employees and freight handling, shipping and receiving, supervised truck loading and unloading, monitored freight distribution and employee scheduling. Managed staff of forty-five. RESORT KITCHEN SUPERVISOR

1990-1991

Supervised and maintained kitchen activities including food preparation and presentations. Responsible and supervised a staff of ten. Recruited, scheduled and conducted employee reviews and training. DATA ENTRY SUPERVISOR

1988-1990

Responsible for training and maintain computer record files of student body’s financial aid information. Answered phone inquiries, assisted students in filing financial aid applications for federal grants and student loans. Supervised a staff of twenty. Conducted employee performance reviews and scheduling. CLINICAL TRIAL TECHNICIAN

eight, MO/ 1985-1988

Set up drug studies for clinical trials. Answered phone inquiries, reported lab results and maintained report forms for clinical drug studies. Processed specimens and distributed them to proper departments for testing. Mailed out appropriate supplies to investigators. Created requisitions, letter of intent, letters of agreement and contacts. Sales and marketing of medical equipment and supplies. Supervised call center for lab. EDUCATION:

Snow College/ Ephraim, UT / 2001-2002

Building Trades and Constructions Management

Tarkio College/ Tarkio, MO/ 1982-1986

Business Administration and Computers

SOFTWARE SKILLS / EQUIPMENT:

EXCEL

Power Point

Bookkeeping / Accounting

Collections

Human Resources

PowerPoint

Telemarketing

Ten Key

Data Entry

Microsoft Word Windows

Lotus 1 2 3

Quattro Pro

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