Customer Service Manager
Resume:
William Earl Daniel
214-***-**** cell
214-***-**** cell
********@*****.***
Objectives
Professional growth opportunity in Management with reputable employer
Hello I am Earl Daniel I have over 20 years as a hands on class A mechanic and 20 years of Management Experience with skills in Shop management and HR department and Parts pricing and negotiation and Truck and trailer leasing Machine safety,Safety Training Employee scheduling, Truck Driver training, Warranty Customer service and Contract Negotiation and also managed a Union shop.
I am a Father of 6 children and 13 grandchildren and our first great grandchild on the way.
Education
GED, April 12, 1995
Work History
Jack Cooper Transport
Shop Supervisor
7 28 2015 to 4 18 2016
Job Duties:
Oversee all work scheduled into and thru the shop and welding bays
Complete and enter all times and comments on repair orders and oversee
Parts department and Issue parts and charge out when parts man was on
Break or not there. Help mechanics with trouble shooting and diagnostics
Of repairs as need,
Supervisor Mark Wilkinson 817-***-****
Texas work force commission
Unemployed
04/24/15 to 07/27/15
Timco Logistics Inc.
Fleet Maintenance Manager
OCT 18 2014 to 4/23/2015
Job Duties:
Install new computer system to track all repairs and parts and mechanics
Time and repairs by VRMS code and Warranty on Equipment and parts, Contract negotiation for tires and parts pricing computer system labor and equipment Warranty
Train shop and parts and Admin personal to use maintenance
Equipment as well as shop tools and equipment,
Supervisor: Tim Balch Owner 972-***-****
NFI Industries Waxahachie Texas
Lead Mechanic
Mar 29/2013 to OCT 16/2014
Job Duties:
Schedule equipment in to the shop and assign mechanic to repair as
needed. PM and repairs for D.V.I.R. and scheduled repairs. Help
mechanics trouble shoot and assist with repairs as needed. Train and
watch over all shop personnel. Order parts, stock orders and do
inventory. Negotiate parts pricing and contracts
Dependable Auto Shippers,
Director of Maintenance/Road Service Manager
3020 East Hwy 80, Mesquite, Texas 75149, 214-***-****
December 1998 to Mar 10 2013
Job Duties included but not limited to the management and review maintenance on fleet of 160 trucks between six locations. Supervise 18 mechanics, employee evaluations, shift scheduling, reprimand including tarnation, Oversee All filing of warranty, set shop procedures, monitor inventory, and oversee all tire purchases, staff safety training and truck driving training. Set policies and procedures for accountability, write policies and procedures forms for maintenance department, handled all road service and breakdowns and managed building maintenance. Employee hourly rate and shop burden rate and computer system Accounts payable and Accounts receivables, P&L Readings and reserch
Supervisors: HR Department
Rollins Truck Leasing (Now Penske Truck Leasing),
Service Manager
806 Sherwin, Garland, Texas
September 1995 - December 1998
Job Duties included but were not limited to customer service and maintenance management on all trucks.
Supervisors: John McBride
Paccar Leasing,
Shop Foreman and Mechanic
10298 Stemsons Freeway, Dallas, Texas 972-***-****
June 1986 - September 1995
Job Duties Shop foreman included but were not limited to Supervise Mechanics and manage maintenance and repair of 540 units.
Supervisor: Jim Pendergrass
William Earl Daniel
Knowledge of Equipment
Peterbuilt, Freightliner, Kenworth, Volvo, International
Engines: CAT, Cumming, MBN, Detroit
Trailers : Trail Mobil. Utility, Fontan, Great Dane, Auto carriers
Supreme Cottrell, Boylston< Delavan, Nu-Van, Sun Valley,
Computer skills
Microsoft office 2010
Outlook E-mail
Fleet Focus v5.3.2
PC Based AS 400
Qualcomm
Excel
Microsoft Word
TMT-TMW
DOS Based programs
Speak and write English fluently
Can understand some Spanish
James Davis
Holt Caterpillar, Irving, Texas
Jim Redman
RPM Truck and Trailer
Jim Caston
Friend
Gary Nichols
Friend
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