Operations Manager

David Kellner

**** ****** ****, **********, ** **065 / ********@*****.*** / 484-***-****

Summary – Facility Services, Operations, Construction, Energy, PM and Emergency Manager

Highly trained engineer and operator, top rated Veteran leader, with over 25 years of management and execution of facility maintenance, construction, operations and energy experience with 15+ years at a Director Level or above.

Driver of financial and strategic goals with striking success in change management propelling entities forward in all aspects of multi-sector facility and program management up to $40B, environmental, safety (HSE), energy management to $1.75B and emergency management including HR in medium (25 person) to large (1,000+ persons) organizations.

Successful in orchestrating business in multiple programs with competing priorities involving operational forecasting strategy, identifying market drivers, executing cost-plus and P&L discipline of over $95M annually and managing to shareholder and client expectations while cultivating strategic alliances. Recognized at all levels for guiding sizable, cross-functional teams (team building of over 5,000 persons) as well as training, energizing, mentoring and motivating staff.

Skills

Global Facility Design, Construction & Maintenance Leadership Development & Culture Transformation

Strategic Planning, Program and Project Management Environmental and Energy Operational Management

Budget Planning, Development, Analysis & Control Crisis and Emergency Management

Personnel Mentoring, HR and People Development Strategic Change Management and Business Development

Experience

Resident District Manager, Aramark for Southern Methodist University (SMU), Dallas, TX Jan 2015 – Jun 2016

Drives client relations, negotiations, business practice and management for higher education campus and real estate portfolio. Directs O&M, Grounds, Custodial, Customer Service and Minor Construction for a P&L contract. Brought in for change management purposes and successfully changed the culture and secured long-term contract. Supported campus Risk Management Office and managed HSE.

Direct, plan, establish policies, schedules, plans and coordinate functions among departments and sites while responsible for $19M budget (EBIT, P&L), 250 personnel (8 direct managers) plus all aspects of facilities and HR to higher education sector.

oAreas of responsibility include strategic plan writing, operations and maintenance of all campus facilities (O&M), grounds and landscape, custodial operations, customer service support center, project management and client relations for SMU campuses having over 700 acres including two offsite areas, 145 facilities with almost 7.0M GSF.

Provides real estate support for leased space, venue support for sports and entertainment events, clinical, academic and leased high rise space plus private home operations to include space planning support, facility assessments and tenant response

Manages and develops energy and utility master planning; projects, environmental and emergency management support.

Provides #1 Most Beautiful College Campuses for higher education in the US via Huffington Post, #2 via Princeton Review.

Analyzes operations to evaluate performance of the company and staff in meeting objectives of the client plus determine areas of potential cost reduction, program improvement, or policy change. Exceeded financial goals plus 6% profit margin.

Identified and solved numerous long-standing engineering issues saving SMU over $2M in damages over a two year period.

Operations Manager/Head of Section/Senior Consultant, DNV GL, Chalfont, PA Jan 2013 – Jan 2015

Spearheaded operations to support large public utility [PECO] efforts driving savings on energy savings construction efforts. Linchpin in client relations, negotiations for new procedures and contracts, data generation and capture and engineering calculations. Proficient in developing forecast models to support demanding client expectations for high number of applicants yearly. Guided engineering, customer service, marketing, business analytics, finance and project management efforts for a goal achieving, profitable account.

Leader of 7 direct and 25 indirect reports and primary driving force behind the operations of an $85M energy efficiency services, energy project management and rebate program in the 4th largest US utility service territory.

oSpearheaded continuous process improvements across all business units (Engineering, IT, HR, Finance (P&L), Marketing/Outreach and Customer Service Support Center) and client/customer interface and negotiations.

Direct, plan, and implement policies, objectives, and activities of the organizations to ensure continuing operations, to maximize returns on investments and to increase productivity. Completed all PMP coursework, scheduled final PMBOK test

Through personnel optimization, role review and alignment of personnel to client need reduced personnel turnover by 25% with incentive programs and improved work environment while increasing employee base by 68% in fewer than 2 years.

Substantially decreased risk through strategic planning of deliverables, increased revenue by 20%; improved quality metrics 50%; significantly improved profit margin in 1.5 years; reduced costs; and increased net profit of operating division by 15%.

Prepared monthly budget and developed unique company-wide model forecast based on operational and client requirements.

Reviewed programming to ensure that schedules, guidelines and performances qualified the department for ISO9001 award.

Administered programs for selection of customer’s needs in new or retro construction and commissioning in private or gov’t.

Performed business development for energy surveys, energy operations and support for CHP, Hospital, Academic & Industry.

Principal Engineer and Senior Analyst: Secretary of Defense, Deputy Chief Management Officer, Secretary of the Air Force and Civil Engineering Directorate, Pentagon, VA Oct 2009 – Jan 2013

Subject Matter Expert for operational energy and facility infrastructure support. As a contractor/consultant each move up fulfilled a new contract with a new company during this tasking. Provided PM, data analysis, reports/plans for executives and political support.

Delivered fiscal control and oversight through tracking and coordination, reduced waste and increased communication between major government agencies such as Army Corps, USAID and military. Allowed informed decisions to be made.

Pioneered operational leadership for the harmonization of a $40B theater-wide construction program through analysis and modeling in 17 countries; pinpointed materials & markets allowing DCMO to coordinate overall smart DoD budget strategy; developed relationships with Middle East/African Headquarters and Operations Management Teams.

Analyzed acquisitions, supplies and demand plus advised future contract execution for DoD construction.

Propelled business development, proposal writing and request for information responses for engineering and IT services

Successful Staff Writer for the Secretary of Defense on correspondence or responses to Senators and Congressmen.

Established guidelines for the mission of 300,000 personnel and directed execution and refinement of Air Force policy.

Spearheaded facility and plant energy management strategy and projects with funding allocation responsibilities for the $1.75B energy program on 188 Air Force bases including guidance on the Utility usage and energy conservation affects.

Privatization responses to the Congress and Senate while authoring first Operational Energy Strategy for infrastructure, aviation, logistics, and acquisitions. Results: synchronized Air Force with federal laws, goals and congressional mandates

United States Air Force - AF Engineering officers typically do not stay at one location more than 2 years Nov 1989 – Jan 2010

Titles held: Commander, Deputy Chief Executive Officer, Chief Operations Officer, VP of Engineering, Director of Engineering, Environmental Manager, Wing Exercise Evaluation Team Director, Deputy Base Civil Engineer, Bioenvironmental Engineer, Director of Facilities, Personnel Chief, Project/Program Manager, Readiness Flight Commander, Construction Management, Deputy Community Planner, Non-Destructive Inspection Technician

Over the years in the Air Force I worked my way from the lowest enlisted rank to ultimately commanding a unit of engineers as a field grade officer. Driving mission needs I have built buildings, roads, training sites and base camps at several locations in the US and the world. Directly led units of up to 500 persons providing mentoring, direction, tools, budgetary control, HR, and logistics.

Construction Management and Engineering

Personally designed, constructed and commissioned numerous facilities including roads, runways, and buildings (>800K SF) both in the US and abroad. Commanded two facility services units to construct horizontal and vertical projects cradle to grave.

Constructed $50M strategic compound for critical operations with 5 buildings, primary/backup power stations and security

Built 8 projects in one year period from design, site work, foundation to final construction and commissioning; $18M value.

Operations Management and Quality Analytics

Hand-picked to help lead the strategic planning, development and operations for units of 500+ person unit with budgets up to $95Mannually; financial and execution oversight for facility maintenance, human resources, engineering, medical, communications, security, food service, finance, contracting, acquisition, supply chain and transportation.

Coordinated & programmed, built and delivered; through recruiting, equipping and training; the Air Force’s newest highly mobile civil engineer and construction response force to support contingency and special operations worldwide. Commanded this self-sufficient, 204-person mobile unit capable of rapid response, exceptional planning, construction and independent operations in remote, high-threat environments worldwide with an operational budget of over $40M annually. REDHORSE

Member of Inspector General Air Combat Command Team (2003); evaluated operational facility maintenance, emergency management performance, environment, health and safety responses plus ability to survive and operate in austere conditions.

Controlled procurement, contracting, PM, budget/finance, logistics and operations at several locations; $35M budget average

Facility, Environmental, Energy and Emergency Management

Trained emergency management capabilities and survival training, expeditionary medical capabilities along with fire marshal duties to units populated over 5,000 people. Authored Emergency, operational and contingency plans plus unit strategic plan.

Led several facility maintenance teams with scopes of 500 facilities and 3,000 acres and over $1B plant value including minor construction, utility operations (water plant, steam plant, EMS controls) and all environmental and safety responsibilities.

Created the first unit library where craftsmen could train, research and develop talents in a safe, controlled and free setting.

Created Master plan, economic development plan and partial organization/managing of the DOD’s first Stateside Interagency Base concept; over 1,100 acres/170 facilities at over $850 million; developed land proposal for Governor of Pennsylvania.

Led contracting officials and engineering efforts for model Energy Saving Performance Contract; won two DoE Energy Awards

Program and Project Management

Led the first C-17 aircraft construction program of $85M including contracting negotiations to flawless conclusion.

Program manager for five (5) simultaneous, high profile projects including feasibility analysis, budgeting, financial reporting, contractor oversight & asset acquisition for $75M in warehouse, vehicle garage, roads and office construction under budget.

Planned and managed $142M construction schedule with renovation and new construction efforts; runway, hangar and admin

Education

MS, Engineering and Environmental Management, Air Force Institute of Technology

BS, Civil Engineering, South Dakota School of Mines and Technology

AAS, Accounting, Bryant and Stratton College

Certificate, Geographic Information Systems, ESRI, College of Charleston

Training

Air Command and Staff College, Military Leadership, Strategy and Education, Non-residence

Squadron Officers School, Military Leadership, Strategy and Education, Non-Residence

Active Secret Clearance [expired: Aug 2014]

Project Management: Project Management Program (PMP) - over 25 hours, no cert.; PMP and company training classes, scheduling capstone class, Air Force/Air Guard Project Management, Army Project Management and Closeout, Project Economic Analysis, Project IT Analysis, Financial Accounting (International Merchant Purchase Account Card) Training, Leadership and Management

Engineering: Engineer-in-Training (EIT) certification; South Dakota (1995), AF Facility Management courses, Base Civil Engineer Course, Army Corps Security Engineering, Environmental Program Management Course, Bioenvironmental Engineering classes, Demolition and Quarry Operations School – International Explosive Engineers Level I Certification, Engineering 101- Pavements Inspection and Evaluation Course, Energy Savings Performance Contract Funding Avenues, American Concrete Institute - Level 1 Certification, Contingency Operations (Electrical, Plumbing, HVAC, Pavements, Food Preparation, Security, Emergency Management, Horizontal/Vertical Construction, and mobilization)

Emergency Management: Readiness Officer School (Emergency Management); On-Scene Commander - Federal Emergency Management Agency (FEMA certification); Fire Marshal Course, Survival, Evasion, Resistance and Escape (SERE); FEMA training (Level 1, 4, 5); National Fire Academy Arson Detection for First Responders Certification; Repelling, Confined Space Training, HAZWOPR-40 hour, OSHA training

Contracting and Business: Contracting Officer Responsibilities-online, Contracting Claims Avoidance course, Contracting Officer Training, yearly Contracting Ethics, Business Development training

IT: IT Concepts and Maintenance, Information Assurance Awareness, iPad Applications (iOS)

Quality and Personnel: Inspector General Concepts (Audit and Inspection), Human Relations and Personnel training (numerous hours), Marketing and Outreach Concepts, Civilian and Military Supervisor Training, Civilian Personnel Management Course, Total Quality Management Course, Nuclear Safety and Hazards, ISO9001 and ISO14001 Audit training and experience

Contact this candidate