Manager Sap

ELIZABETH BLANQUEL

917-***-**** • ************@*******.***

Boca Raton

OBJECTIVE

Highly accomplished, creative, and versatile business consultant with more than 10 years of experience directing 3rd party staffing initiatives, administration and maintenance of key business applications, and support of end user change control functions. Seeking a challenging position within a diverse organization, where I can help deliver business growth and change.

PROFESSIONAL EXPERIENCE

Bokanyi Consulting Mexico S.C., Mexico City, Mexico • May 2009 – June 2012

Manager, SAP

Resource Manager leading Mexico and US regional recruitment and placement of SAP consultants on strategic projects in the company’s portfolio; led the interview and selection processes to assign consultants based on client requirements

Managed client accounts, including contract and price negotiations, billing and invoicing, and ensured SLA’s were met; Directed weekly status meetings to review project status, consultant performance, and resolution of any contract issues.

Defined the end-to-end processes and procedures for recruitment, placement, and management of Bokanyi’s consultants on project engagements; Supervised and trained resource analysts

Eidon Software (formerly Sigma Tao Software), Mexico City, Mexico • Sept. 2004 – May 2009

Junior SAP Consultant (Human Resources & Payroll) and Helpdesk Support

Supported the maintenance and operations for the weekly Payroll functions

Led the documentation of business rules and schemas for the SAP HR & Payroll module

Post-production support responsible for defining requirements for special payroll processes, such as Christmas bonuses, savings funds, and profit sharing

Defined user requirements and coordinated delivery of ABAP development rollouts

Developed test cases and scripts, and led user acceptance testing

Developed end user training manuals and primary point person for Operations support

Tier 1 SAP support, tasked with resolving user incident and change requests across all SAP modules (MM, PM, and FI); Supported SAP MM functions, including purchase requisitions, release strategies, group purchasing, allocations, and resolving errors in preparation of purchase orders

Qualita de México, Mexico City, Mexico • Mar. 2004 – Sept. 2004

SAP Helpdesk Support

SAP Helpdesk support for Yellow Pages in Mexico City, helping end users in analyzing system issues and coordinating with developers for resolutions and release schedules

Project coordination of standard system upgrades, including defining requirements, scope analysis, scheduling deployment, and validation of releases

EDUCATION

Hostos Community College/CUNY, Bronx, NY, USA

Associates Degree in Business Management (Expected graduation: Jul 2016)

National Polytechnic Institute (UPIICSA), Mexico City, Mexico

Bachelor’s in Computer Science • 2000

IberoAmericana University, Mexico City, Mexico

Diplomas in Foreign Trade and Customs Broker (2005)

SKILLS

Bilingual in Spanish and English

Technical: SAP (HR, MM, FI); COBOL, PASCAL, C++, HTML, DELPHI

General: MS Office (Word, Excel, Project, Visio)

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