Customer Service Office

Karina Nenko ***********@*****.***

***** ******* **. **** **, Philadelphia, PA 19154 267-***-****

Objective:

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

Professional strengths:

•Possess excellent organization and management skills

•Goal oriented and ability to handle multiple tasks

•Proven track record in customer service like managing front desk operations, processing sales order and communicating reliable information to customers

•Ability to resolve complex departmental problems

•Proficient in basic operating systems like Microsoft Word Press, Excel, PowerPoint, Access, Outlook, Vista, Windows XP/10 and the Internet

•Posses excellent written and verbal communication skills

•Fluent in Russian and Ukrainian languages

•Possess extensive administrative and customer service skills

•Ability to maintain good relationship with customers

Work experiences:

Right Aid Inc., Home Care Agency, Philadelphia, PA May 2015-Present

Office Manager

•Manage Accounts Payable/Receivable and expense-control procedures, including bank and account reconciliation, cash receipts, disbursements, finance charges, billings, invoicing, purchase order and inventory verification, and preparation of daily bank deposits.

•Analyze and organize office operations and procedures such as preparation of payroll, information management/filing systems, requisition of supplies and other clerical services.

•Responsible for handling Human Resource issues and employee problem resolutions.

•Negotiate the purchase of office supplies and office equipment in accordance with company purchasing policies and budgetary restrictions.

•Manage and oversee administrative functions to ensure all paperwork was processed efficiently and in a timely manner.

•Responsible for the training and development of employees.

•Manage and maintain company's insurance policy that includes general liability, worker’s compensation.

Angel Heating & Cooling Inc., Philadelphia, PA July 2012- Present

Administrative Assistant

•Perform administrative and secretarial support functions for the President of the HVAC business. Also, coordinate and manage multiple priorities and projects.

•Provide discreet secretarial and reception services; schedule appointments and maintain accurate, up-to-date confidential client files.

•Assist with general accounting functions; maintained journals and handled A/P and A/R.

•Provide telephone support; investigate and resolve billing problems; Train and supervise staff and helpers.

•Assign work to field personnel including electricians, service personnel, installers, job foreman and pipe fitters.

•Design and order marketing materials that included company logo on calenders, folders, cups, pens, brochures, etc.

•Build and maintain company website with monthly updates.

•Develop an effective filing system to track the status of work orders.

•Compose bid letters to generate new business.

Dr. Edward Bedrossian Jr. M.D. Drexel Hill, PA April 2014-December 2014

Medical Assistant

•Provided backup support to office staff, completing billing and filing tasks, answering phones, scheduling testing and specialist appointments.

•Maintained strict schedule, Greeted and took patients back to the exam rooms as they arrive.

•Inputted patient information into OD/OS software which included each doctor’s visit.

•Assisted the doctor with handling tools during office procedures and took doctors notes by hand during the patients office visit.

•Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

•Acted as liaison between patient and doctor.

•Handled medical insurance, appointment setting and coordinating medical records.

Education:

•Bachelor of Technical Management in Health Service Administration

DeVry University Fort Washington, PA June 2015

•Associate in Applied Arts in Culture Science and Technology

Community College of Philadelphia, PA May 2013

Volunteering Services:

Saint Mary’s Hospital Langhorne, PA January 2012 – June 2012

Care mate

Professional references furnished upon request

Contact this candidate