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Customer Service Manager

Location:
West Covina, CA
Posted:
August 08, 2016

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Resume:

Sally A. Salgado

*** *. **** *** #*

West Covina, CA 91790

626-***-***** Mess 626-***-****

acv2zn@r.postjobfree.com

OBJECTIVE

Pursuing a position where I can utilize my experience and skills to become a contributing member leading to the Company success.

SKILLS

*Strong Customer Service & Relations

*Computers Skills

*Bilingual-Eng/Spanish

*Works with little or no supervisions

*Collections/ Accounts Clerk

*Assisted with the safety & Manager training

EMPLOYMENT HISTORY

Euclid Management Company /First Service Residential

Onsite Manager (Couple), Pagoda Gardens Apartments, West Covina 04/14 to present

Duties:

Managed 28 units

* Collect rent, Inspects property common area, apartment units and grounds on a regular basis.

* Show vacant units to prospect clients, advertises leases to ensure vacancies are all occupied within a

timely manner. Keeps log of all potential clients, conducts interviews, and schedules appointments.

* Maintains tenant work orders requests/complaints logs and ensures that responses in a timely fashion

* Manages facilities vendors, tracks maintenance issues and ensures that repairs are made in a timely

manner. In addition, conducts thorough on-site inspections of properties.

* Cleaned all Vacant Apartment- Paint, repairs, pick up appliances and installing, plumbing, all needed to

make unit ready to rent.-(Hired as a couple- will attach Resume)

* Prepares periodic inventory of building contents and property conditions, and forwards listing to owners.

* Conducts follow-up activity as needed with new and current residents in order to establish and

maintain positive resident relations, went through lease, walk through and handed them keys

* Ensure that residents are provided with a clean, safe, well maintained community

* Ensures security deposit dispositions are prepared in a consistent manner immediately after

move-in/ move out, time being of the essence. Collect deposits, fill out lease with new tenants, handles

move in/move out walk through.

Dan’s Quality Cleaning & Carpet Care Owner 12/05 to present

Duties:

*Work with Investors/3 days out of the week- Cleaning houses (rehab)

*Light Maintenance work

* Handles all invoices, checks and paper work for Company

Select/Prestige Staffing Personal Manager/Recruiter 02/96 to 12/05

* Oversee Industrial & Clerical accounts

* Trained new employees on operation & staffing procedures

* Performed pre-employment, backgrounds & drug test

* Handle process for new-hires and terminations

* Assisted in Cal-Oshawa/ Workers Comp – attended safety meetings

* Conducted new employees orientations covering benefits, schedules and job requirements

* Handled high end positions for the Company

* Process hours and time-card for payroll- Assistant with accounting Dept to process checks

EDUCATION

La Puente High School – High school Diploma

La Puente Vocational- Certificate in General Office

Grace Hill: Certificate – Customer Service- How to deal with Difficult people

Penn Foster College (online): In process of seeking my Property Manger Certificate

REFERENCES:

Caliber Property Management, Carmen Ruiz 909-***-****

Willing to relocate: Yes ( Depending of location)

Richard Salgado

245 S. Pima Ave #6.

West Covina, Ca 91790

626-***-**** 0r Mess# 626-***-****

acv2zn@r.postjobfree.com

Objective: To Obtain a position with an organization that will utilize my skills and work experience; therefore allowing me to grow with the Company

Skills:

Cleaning & Carpet Cleaning Business

Handyman Experience-Certificates

Great Customer Service Skills

Little or no Supervision

Work Experience:

Onsite Manager/ (Couple)- Handyman-Maintenance-for 28 units

Pagoda Gardens Apartments, West Covina, CA 04/2013 to Present

* Repair dry wall, Patching, Installing doors & windows, building new screens for units where needed

* Handle plumbing work/ leaks, what I can’t do called outside plumber

* Handle all clean ups in vacant apartments, prep, repaired, patch & painted apartment in a timely manner

* Painting exterior Apartment Complex when needed

* Yard Maintenance-Property upkeep, planting, cut trees when needed

* Schedules & Prioritizes, Schedule time to perform work in a timely manner

* Move in, Move out, Keep Accurate records

* Ability to climb ladders, crawl into tight spaces, bend down, knee for extended period

* Ability to supervise & Schedule maintenance staff & Vendors- made calls and set up appointments.

* Handles leaks, and repaired walls

* Power wash carports area and building when needed, Carpet clean units when needed. Made sure

Units are ready to move in, work that I couldn’t do would contact out to vendor.

Dan’s Quality Cleaning & Carpet Care 04/2000 to Present

Self Employed

* Carpet Clean-(Extraction & Scrub) Tile & Grout cleaning

* Window Clean/Power Wash

* Handyman Work when needed – Light fixtures-Dry wall patching-Plumbing

* Yard Work/ Trash out

* Clean entire houses & Apartments-Ready to show

Education: La Puente High School

Mt. San Antonio College

Certificates of studies in Computer Networking, Novell Netware

Grace Hill classes: Certificates in Plumbing, Electrical, Asbestos & HVACs, Mold/Asbestos

References:

Caliber Property Management- Carmen Ruiz – 909-***-****



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