Customer Service Manager
Resume:
Sally A. Salgado
West Covina, CA 91790
626-***-***** Mess 626-***-****
*******.*****@*****.***
OBJECTIVE
Pursuing a position where I can utilize my experience and skills to become a contributing member leading to the Company success.
SKILLS
*Strong Customer Service & Relations
*Computers Skills
*Bilingual-Eng/Spanish
*Works with little or no supervisions
*Collections/ Accounts Clerk
*Assisted with the safety & Manager training
EMPLOYMENT HISTORY
Euclid Management Company /First Service Residential
Onsite Manager (Couple), Pagoda Gardens Apartments, West Covina 04/14 to present
Duties:
Managed 28 units
* Collect rent, Inspects property common area, apartment units and grounds on a regular basis.
* Show vacant units to prospect clients, advertises leases to ensure vacancies are all occupied within a
timely manner. Keeps log of all potential clients, conducts interviews, and schedules appointments.
* Maintains tenant work orders requests/complaints logs and ensures that responses in a timely fashion
* Manages facilities vendors, tracks maintenance issues and ensures that repairs are made in a timely
manner. In addition, conducts thorough on-site inspections of properties.
* Cleaned all Vacant Apartment- Paint, repairs, pick up appliances and installing, plumbing, all needed to
make unit ready to rent.-(Hired as a couple- will attach Resume)
* Prepares periodic inventory of building contents and property conditions, and forwards listing to owners.
* Conducts follow-up activity as needed with new and current residents in order to establish and
maintain positive resident relations, went through lease, walk through and handed them keys
* Ensure that residents are provided with a clean, safe, well maintained community
* Ensures security deposit dispositions are prepared in a consistent manner immediately after
move-in/ move out, time being of the essence. Collect deposits, fill out lease with new tenants, handles
move in/move out walk through.
Dan’s Quality Cleaning & Carpet Care Owner 12/05 to present
Duties:
*Work with Investors/3 days out of the week- Cleaning houses (rehab)
*Light Maintenance work
* Handles all invoices, checks and paper work for Company
Select/Prestige Staffing Personal Manager/Recruiter 02/96 to 12/05
* Oversee Industrial & Clerical accounts
* Trained new employees on operation & staffing procedures
* Performed pre-employment, backgrounds & drug test
* Handle process for new-hires and terminations
* Assisted in Cal-Oshawa/ Workers Comp – attended safety meetings
* Conducted new employees orientations covering benefits, schedules and job requirements
* Handled high end positions for the Company
* Process hours and time-card for payroll- Assistant with accounting Dept to process checks
EDUCATION
La Puente High School – High school Diploma
La Puente Vocational- Certificate in General Office
Grace Hill: Certificate – Customer Service- How to deal with Difficult people
Penn Foster College (online): In process of seeking my Property Manger Certificate
REFERENCES:
Caliber Property Management, Carmen Ruiz 909-***-****
Willing to relocate: Yes ( Depending of location)
Richard Salgado
245 S. Pima Ave #6.
West Covina, Ca 91790
626-***-**** 0r Mess# 626-***-****
************@*****.***
Objective: To Obtain a position with an organization that will utilize my skills and work experience; therefore allowing me to grow with the Company
Skills:
Cleaning & Carpet Cleaning Business
Handyman Experience-Certificates
Great Customer Service Skills
Little or no Supervision
Work Experience:
Onsite Manager/ (Couple)- Handyman-Maintenance-for 28 units
Pagoda Gardens Apartments, West Covina, CA 04/2013 to Present
* Repair dry wall, Patching, Installing doors & windows, building new screens for units where needed
* Handle plumbing work/ leaks, what I can’t do called outside plumber
* Handle all clean ups in vacant apartments, prep, repaired, patch & painted apartment in a timely manner
* Painting exterior Apartment Complex when needed
* Yard Maintenance-Property upkeep, planting, cut trees when needed
* Schedules & Prioritizes, Schedule time to perform work in a timely manner
* Move in, Move out, Keep Accurate records
* Ability to climb ladders, crawl into tight spaces, bend down, knee for extended period
* Ability to supervise & Schedule maintenance staff & Vendors- made calls and set up appointments.
* Handles leaks, and repaired walls
* Power wash carports area and building when needed, Carpet clean units when needed. Made sure
Units are ready to move in, work that I couldn’t do would contact out to vendor.
Dan’s Quality Cleaning & Carpet Care 04/2000 to Present
Self Employed
* Carpet Clean-(Extraction & Scrub) Tile & Grout cleaning
* Window Clean/Power Wash
* Handyman Work when needed – Light fixtures-Dry wall patching-Plumbing
* Yard Work/ Trash out
* Clean entire houses & Apartments-Ready to show
Education: La Puente High School
Mt. San Antonio College
Certificates of studies in Computer Networking, Novell Netware
Grace Hill classes: Certificates in Plumbing, Electrical, Asbestos & HVACs, Mold/Asbestos
References:
Caliber Property Management- Carmen Ruiz – 909-***-****
Contact this candidate