Customer Service Quality Control

Summary

Skills

Accomplishments

Experience

DICKEY COLLINS

**** ******* ** *** ****, Houston, TX 77016 H: 832-***-**** C: 832-***-**** *****************@*****.*** Ambitiously seeking employment with an respected company offering room for advancement, continual training to learn to new skills. Very dependable, hardworking individual, business-savvy with inner skills needed to succeed within any industry. Quality control

Dependable independent worker

Troubleshooting

Customer service skills

Good at following instructions

Utilizing scanner systems

Basic math skills

Computer literate

Customer service experience

Troubleshooting at component level

Strong interpersonal skills

Strong organizational skills

Team player

Welder certificate

Power tools

Equipment Maintenance

Performed routine maintenance on equipment on as-needed basis. Inventory Control

Restocked and organized items as necessary and as directed. Product Inspection

Inspected products to ensure highest quality.

Supervision

Trained contract workers to perform general warehouse duties to company standards. Used propane forklift to load trailer at warehouse. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Assembled product containers and crates. Quality Control/Computer Repair Technician Sep 2015 to Jan 2016 Technocycle Houston, TX

Diagnose, troubleshoot, and resolve hardware or software issues Experienced in repairing lap tops, PC hardware

Analyze equipment performance records to determine the need for repair or replacement Maintained an inventory of emergency repairs, Dis-assembly of lap tops, PC's, LCD monitors Crew Chief/Carpet Cleaning Technician Apr 2013 to Jun 2016 Texas Unlimited Cleaning Service Houston, TX

Performed carpet cleaning/repairing procedures within residential and commercial establishments

Executed water extractions, completed tile and grout cleaning Upholstery cleaning, performed routine maintenance on equipment Education and Training

Communicated with customers on procedures being perform and chemicals utilized Filed invoices to insure company's compensation

Team Lead/Street Team Jun 2010 to Feb 2013

ABM Janitorial/DownTown District Houston, TX

Gathered and emptied trash and recycling bins. Raked leaves, cut and watered grass and picked up garbage to maintain grounds. Stripped, sealed, finished and polished floors. Maintained all janitorial equipment in a clean, safe and operable condition. Operated janitorial equipment properly and safely. Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.

Certifications/License Environmental Field, Environmental Justice 2013 Worker's Training Program Houston, TX, USA

GED, Computer Training 1998

North Texas Job Corps McKinney, TX, USA

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