Customer Service Manager

Objective

Daisha Hancock

**** ********** *******, **** ****, MD, United States, 20745

Contact :202-***-****

My objective is to one day have my own company in which I can run the way I think would benefit the employees as well as myself.

Professional Summary

• I have experience in Post Construction Cleaning. I am the Field Supervisor for New Look Management Cleaning Services. My job was to ensure the task/tasks for the day were completed in a timely manner. I also check in on employees to ensure everything is being done correctly. I inspect the work that has been completed. I clean houses from top to bottom. this includes windows inside and out, bathrooms, sweep, dust and mop wood floors, vacuum out carpeted rooms, also we clean after community clubhouse events. I have also been a manager for a clothing store, and as a cashier, and office work as well.

Education Details

• Henry Lackey High School 8/2000 - 6/2004

High School Diploma

• Aarons Beauty Academy 8/2005 - 11/2005 Cosmetology

Experience Details

• New Look Management Cleaning Services

Field Supervisor

9/2010 - Present

Our duties as a cleaning company are to clean new homes top to bottom. we clean the homes before the new

homeowners move in. My job as a field supervisor is to make sure that every inch of the home is impeccable. I make sure the windows are spotless, outlets, doors, door hinges, doorknobs and door frames are wiped. Floors and baseboards are vacuumed, kitchen cabinets are wiped clean, stainless steal is spot free, chandeliers are dust free, fireplace is dirt and dust free, furnace room and garage is cleaned and swept out

• Catherines

Store Associate/Cashier

9/2008- 9/2010

I helped customers in the store find clothes and other accessories. i also sold store credit cards and promoted store

coupons. i entered in store inventory and received shipments for the store.

• Avenue

Assistant Manager

8/2006 - 7/2008

i entered in payroll and assisted in making the work schedule. I opened and closed the store and the registers, i also

made bank pickups and dropoffs. i promoted and sold store credit cards. i received and setup new inventory. i counted inventory for the store. i assisted in training new employees. i also had to measure customer feet for correct shoe size. i performed account lookups for customers. i also had to setup new merchandise according to store pre-made planograms.

• Future Graphics

Personal Assistant

11/2005 - 7/2006

i worked here as an assistant for a business card making company. i read and sent out emails to various customers. i

created different business cards and flyers for various businesses. i made and received calls to and from clients to ensure the order was created correctly. i copied, printed, laminated and cut cards for packaging

• Sears

Seasonal Cashier

5/2005 - 9/2005

ring up and assist customers. put out new inventory and signed customers up for new credit cards. close out registers

at the close of business

Skills

• stocking shelves

• cleaning and straightening • customer service

• reading planograms

• inventory

• cash registers

Awards and Achievements

• Perfect Attendance

aug. 2000 - 2003

i very seldom missed days from school

• Promoted to Assistant Manager 2007

worked my way from cashier to assistant manager

• Certificate of Completion 2005

completed school with honor roll

References

• Kevin Ramos, Supervisor, New Look Management Cleaning Services

************@*****.***

Phone: 301-***-****

very polite to work with, follows direction very well, learns quickly, great team player and also great independent worker

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