Software Development and Support Manager

Steve R. Campbell

Lillington, NC *****

https://www.linkedin.com/in/stevercampbell

**********@*****.*** 919-***-****

Software Development and Support Manager

Experience growing Technical Talent, creating Strong Teams,

and enriching Company Culture with an endlessly Positive Attitude

Competencies in software development and support management. Recognized for ability to deliver key components, tools, and web applications. Skilled coach and mentor. Adept at building strong teams, challenging employees, and developing leaders. Strength in encouraging each team member to reach their full potential. Ability in changing developmental process for creating efficiencies and cost savings. Talent for transforming global support teams into functional squads. Known for improving communication, effectiveness, and team morale.

Project Management Customer Escalations Scrum Master

Education & Presentations Agile Development WebSphere Application Server

Information Systems Performance Management

Work History

IBM, Research Triangle Park, NC 2001 – Present

World Wide Customer Oriented R&D IBM MobileFirst

Senior Development and Support Manager 2016 – Present

Administered worldwide team responsible for level 3 support. Oversaw application development for customer engagements. Provided project management oversight for simultaneous development projects and critical situations for high-profile clients.

Instituted development squads consisting of personnel from multiple locations, improving communication and effectiveness, producing positive effect on team’s morale, and further strengthening efficiently and production.

Strengthened positive dealings with high priority customers, resolving critical issues before becoming problems, empowering stronger relationships, and preventing defections to competitors’ solutions.

Senior Software Development Manager, Strategy and Technology 2009 – 2016

Functioned as Release Manager for multiple internal tools, including Software Product Compatibility Reports, Operational Model Advisor, Software Assembly Toolkit, Common Launchpad, and Information Guide Toolkit. Oversaw software development team of 35 employees.

Spearheaded move from waterfall process to Agile development, resulting in improved quality and reduction of staff, while shortening delivery cycles.

Developed test and supported procedures, enabling team to meet committed schedules and support worldwide release of Operational Model Advisor.

Delivered project management guidance, facilitating more accurate delivery estimates and optimized team communication.

Improved application performances by moving host servers to modern equipment, saving $200K on project estimates.

Software Development Manager, WebSphere Application Server 2004 – 2009

Directed multiple components and information development for WebSphere Application Server. Mentored highly talented individuals in preparation for successful careers at IBM.

Managed development of WebSphere proxy and dynamic caching for WebSphere v7, delivering all code commitments prior to deadlines for system testing.

Initiated patenting program, providing basis for several employees recognized as patent mentors and IBM Master Inventors.

Shared $100K with team awarded for implementing unique patent development process.

Created organizational methodology for performance leadership using team based, decision-making model, boosting management feedback to employees.

Steve R. Campbell **********@*****.*** Page Two

IBM (Continued)

Level 2 WebSphere Application Server Support 2001 – 2004

Provided advanced problem diagnosis for WebSphere Application Server problems relating to Servlet engine, session management, and server performance.

Mentored junior staff on support procedures, problem determination, and effective use of soft-skills when working with irate customers.

Led efforts producing required documentation for commonly reported problems, reducing communication cycle, and improving customer satisfaction.

Teamed with managers, dividing support groups by functional area, optimizing workload balance between units for greater efficiencies.

Monitored Level 3 Support (L3) responsiveness, creating management reports weighing effectiveness of support team in meeting and exceeding goals and requirements.

Additional Related Experience

THE CONSULTING SOURCE, INC., Raleigh, NC

President / Consultant

VANISHING POINT, INC., Raleigh, NC

Director / Manager, Information Technology

THE BODY SHOP, Wake Forest, NC

Manager, Information Systems

Education

Bachelor of Arts (BA), Management Information Systems,

The Florida State University, Tallahassee, FL

Awards and Recognitions

The President’s Volunteer Service Award

IBM Software Group Management Excellence Award

IBM Eminence and Excellence Award, 4 Times

IBM Invention Plateau, 3 Times

Patents

Consolidating input messages for social activity summarization, 8495105

Apparatus, system, and method for voice chat transcription, 8478598

Apparatus, method, and system for synchronizing a common broadcast signal

among multiple television units, 8054382

Maintaining and replicating chat histories, 7499926

Programmatic message partner list management, 8516056

System, method, and apparatus for portable gaming profiles, 8771076

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