Experienced Network Engineer

Robert A. Eisenhardt, MCP, A+, CNE

**** ****** ****** *******, ******* 30041

Email: ********@*****.***

Phone: 770-***-****

EXPERIENCED COMPUTER SUPPORT SPECIALIST

* Microsoft Certified Professional * CompTIA A+ * Certified Novell Engineer * Executive Summary: Experienced business-oriented professional with strong technical and communication skills embracing the contemporary computer schema. I perform level 3 support (phone and remote control) in a managed services environment. Excellent analytical and diagnostic skills, with pronounced emphasis on productive solutions for end user support (across all levels from staff to senior management) in a personalized, friendly manner. Experienced in data recovery procedures and Malware/Ransomeware forensics. TECHNICAL SKILLS: Representative List of Software & Hardware OPERATING SYSTEMS: Windows Server 200*-****-****, Windows 10, 8, 7 Professional. VMWare, Citrix, Macintosh 10.0 SOFTWARE: Microsoft Office 2007 to 2016/Office 365, Carbon Black, Bomgar, LabTech, ConnectWise, Altiris Management suite, Lotus Notes 6.5-7-8, Microsoft Exchange 2012, TigerPaw, Spam Filters, Email Hosting, Symantec Backup Exec 11-12.5, Active Directory, Adobe products, Anti-Virus/Malware utilities, GHOST imaging, Cloud based operating, backup and restore protocols, Registry repair, NetExtender. HARDWARE: Dell PowerEdge servers, Optiplex, Vostro & Latitude systems; Lenovo “tiny” systems, Sonicwall, Blackberry Devices, Compaq Servers, Installed variety of hubs, bridges & routers (Bay Networks, Cisco, 3Com, HP); NIC Cards, HP LaserJet printers; IDE-SATA & SCSI drives; Wireless protocols. VoIP phone configuration. PROFESSIONAL EXPERIENCE

January, 2006 to Present: PROFESSIONAL COMPUTER SYSTEMS CONSULTING, INC. 2006 to 2015: New York – New Jersey \ 2015 to Present - Cumming, Georgia Contractor 1099 projects include FiServ, Alpharetta, GA (Forensics unit), CenterPoint IT, Roswell GA; Reed Construction Data, Norcross, GA; Principle Consulting Group, Atlanta, GA. In the NY-NJ regional area: Groupe Clarins, Orangeburg NY; Orangetown & Brewster Central School Districts; TransAmerica Corporation, Elmsford NY; HSH Associates, Riverdale, NJ; Computer Troubleshooters of Spring Valley, NY and Staten Island Museum, Richmond, NY.

Managed services support for own client base. Tasks included total network builds and migrations, on-site and remote support, disaster recovery, backup simulation and testing, preparation of documentation and system security issues from firewall through local systems. Provided secure off-site retention and long term storage of client data. Clients, past and present, include Aon Group, several local medical, legal, real estate, accounting and not for profit museums within the metropolitan area as above. I have also written for TechRepublic.com on security and consulting issues.

April, 1998 to December, 2005: AON Group, New York City System Administrator & Local Area Network Analyst

Established excellent relationships and communication with executive management and support staff across the organization.

Emphasis: Windows 2003 server and desktop support for Senior Management and 1300 user base, efficient problem resolution and superlative customer service.

Participation in network recovery and deployment following World Trade Center disaster incident.

Provide helpdesk phone and remote control support for user base.

Installation of Blackberry PDA devices to all levels of staff, Lotus Notes integration.

Prepared multiple GHOST imaging of systems for end users, over 1,200 systems

Participated in multi-office moves and re-deployments in Manhattan 2002 to 2005.

Server support: Novell, Lotus Notes, Windows 2000. Team design Active Directory tree.

Upgrade to Microsoft Windows XP, notes 6.5 and Office XP platforms as required.

Fault Point diagnostics (registry editing, file recovery, system security issues Malware, virus, firewalls) Duties: Performed local area network administration for a combined 1200 user Novell / Windows LAN/WAN in World Trade Center and 7 remote cities. Managed Novell and Lotus Notes client and servers. Achievements: Designed NDS structure for regional area, created and enforced security policies through Zenworks, created and maintained hardware inventory, supervised critical tape backup, periodic testing and upgrade of server and desktop operating systems. Installation of Cisco 5500 switches and maintenance World Trade Center Recovery: Actively involved in restoration for World Trade Center leg of the global network. Emergency configuration of over 1,200+ Dell desktops, laptops and HP printers. Coordinated two subsequent office moves for network involving IP assignments, system setups and final testing.

July, 1992 to March, 1998: MICROAGE COMPUTER CENTER, Paramus, New Jersey 07430 Account Coordinator / Field Engineer for Service Department Performed technical support for in-house service group. Duties embraced such support for both internal and client networks. Achievements: Installation of NetWare operating system, and related hardware (HUBs, bridges, routers), NLM modules, contemporary Windows platforms and associated network protocols for in house clients including but not limited: Chemical Mellon Shareholders, Ridgefield Park, NJ; Chappaqua Central School District, Chappaqua, NY; PepsiCo, Somers, NY; Xerox Corp, New Jersey. January, 1990 to February, 1992: SNL SOLUTIONS, New Windsor, New York 12550 Regional Manager, Sales and Technical Support for IBM Business Partner Managed aggressive sales campaign for multi-county region in coordinated activity with IBM Poughkeepsie. Solutions included variety of IBM software and hardware products for the manufacturing market, peripheral devices (7525/7527 terminals) and consulting services. Integration of AS/400 and PC platforms (Rumba, PC- Support). Achievements: Developed and implemented family of unique solution packages that increased sales 46% to new accounts and 24% to existing installed customers. EDUCATION

Bachelor of Arts, Cum Laude, Business Communications & Management Fairleigh Dickinson University, New Jersey

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