Customer Service Manager

PETE CRONHEIM

*** – **nd Avenue, Hudsonville, Michigan 49426

Telephone: 616-***-**** email: ************@*****.*** EXPERIENCE

**** – Henkels & McCoy, Inc. – Project Coordinator Lead/Manager for several roving welder crews for CME gas operations service in central and eastern Michigan gas replacements

• Oversee subcontractors on CME sites

• Conduct morning tailgate meetings and toolbox talks

• Recognize and mitigate hazards in the field; provide required tools

• Conduct weekly jobsite requirements and timesheet challenges

• Perform weekly and monthly safety audits

• Calibrate and bump test monitors

• Ensure welding crews are aware of job site safety and health hazards

• Order and track materials and equipment needs

• Manage the flow of projects and provide updated reports to Project Manager

• Conduct new employee orientation

• Purchase and teach crews usage of UT meters

• Work closely with Henkels & McCoy Area Superintendents and Project Managers

• Assist Project Manager in cost analysis ensuring profit margins are maintained

• Work closely with CME Field Leaders

• Strong comprehension of OSHA 7 EPA standards and DOT regulations

• Ability to work with team

• Strong common sense and motivation

2014 – Roberts Pipeline, Inc.

Lead Safety Technician – St. Clair, Michigan Pump Station (Enbridge) Safety Technician – Howell, Michigan Pump Station (Enbridge) Job duties include but not limited to:

• Conduct morning tailgate meetings/toolbox talks

• Recognize and mitigate hazards in the field; provide ongoing training for employees to recognize risk factors and best practices for a safe work environment

• Conduct daily jobsite inspections

• Perform weekly and monthly safety audits

• Perform accident/incident investigations and prepare documentation

• Calibrate and bump test air monitors

• Maintain records of training, inspections, near misses and incidents

• Compose site evacuation plan

• Ensure employees adhere to safety and health policy

• Conduct change analysis and ensure it does not introduce new hazards

• Work closely and coordinated with Enbridge safety inspector

• Oversee and enforce fall protection program, including training of employees throughout each phase of a project

• Strong comprehension of OSHA and EPA standards and DOT regulations 2012 to 2014 – Holland Special Delivery and American Leasing Service

• Logistics Handler

1990–2013 – Greentree Instant Shade - tree nursery and tree sales business

• Landscaper working at a tree farm utilizing heavy equipment for servicing residential and commercial tree sales and transplanting jobs. Services also include plant health care, insect and disease control, custom irrigation and drainage systems, site inspections, soil analysis, and tree and plant care recommendations.

• Supervised work crew ranging between 2-5 employees

• Have worked in the forestry business over 20 years with no accidents or time lost due to injury.

• Manage safety culture with zero incidents for over 20 years

• Log and analyze all near misses and retrain employees to protect themselves

• Daily tailgate meeting at job site

• Job hazard analysis

• Strict safety awareness and hazard control

• Implement a stop work authority for all personnel 1990-2013 - Greentree Safety Professional Services

• Managed employees, and monitored all aspects of construction and lifting safety. Performed inspections of equipment and slings used for trees and shrubs and all excavating equipment.

• Electrical safety training

• Fall protection program and training

• Fleet safety

• Ergonomics

• Hearing protection

• CPR and blood borne pathogens

• Complete understanding of OSHA and EPA standards and DOT regulations

Monroe Communications, Grand Rapids, Michigan

Telecommunications Manager – 4 years

• Successful experience handling telephone systems for large businesses responsible for all hardware and software needs and servicing multiple businesses with at least 100 individuals as customers.

• Cable and telephone servicing and installations. Worked throughout the United States servicing residential and commercial business needs and supervising field workers.

• Inside and outside plant installation, splicing and termination, underground and aerial.

Henkels & McCoy, Inc., Mobile, Alabama

Hydrostatic Testing Technician – 3 years

• Performed 24-48 hour testing on pipeline with high pressure air and water on platforms, barges and ships offshore of the Gulf of Mexico

• Performed all maintenance of machinery utilized for testing (pumps, gauges)

• Detailed hourly recordkeeping of test pressure for duration of the testing

• Responsible for supervision of crew of 7 employees

• Traveled out via helicopter and via ship; transfer from ship to ship and barge to ship on cargo basket

Security Position

Successful experience handling security at Bittersweet Ski Resort for past eight years, including customer service, public relations, rule enforcement, surveillance, and recordkeeping.

Additional

Qualifications

OSHA Professional Certificates of Achievement in the following:

• OSHA 30-Hour Construction Safety

• OSHA 510 Occupational Safety and Health Standards for the Construction Industry

• 132 Hour Occupational Safety and Health Professional

• 48 Hour Occupational Safety and Health Manager

• 44 Hour Occupational Safety and Health Specialist

• 36 Hour Occupational Safety and Health Supervisor

• 36 Hour Occupational Safety and Health Trainer (Train-the-Trainer)

• 36 Hour Safety and Health Committee/Team Leader

• 32 Hour Safety and Health Committee/Team Member

• 233 Hour Oil and Gas Health Professional

• 192 Hour Oil and Gas Safety and Health Manager

• 164 Hour Oil and Gas Safety and Health Supervisor

• 155 Hour Oil and Gas Safety and Health Specialist

• 70 Hour Oil and Gas Safety and Health Train the Trainer

• OSHA Additional Certificates:

Safety Management

Effective Safety Committee Operations

Effective Accident Investigation

Introduction to OSH Training

Hazard Analysis and Control

Hazard Communication Program

Conducting a Job Hazard Analysis

Effective Safety Committee Meetings

OSHA 300 Recordkeeping

Personal Protective Equipment

Energy Control Program - LOTO

Introduction to Ergonomics

Safety Supervision and Leadership

Confined Space Program

Fall Protection Program

Electrical Safety Basics

Safety Management System Evaluation

Emergency Action Plans

Fire Prevention Plans

Fleet Safety Management

Preventing Workplace Violence

Developing OSH Training

Ergonomics Program Management

Conducting OSH Training

Introduction to Industrial Hygiene

Bloodborne Pathogens Program Management

Introduction to Machine Guarding

Introduction to Processes Safety Management

Hearing Conservation Program Management

Trench and Excavation Safety

Fall Protection in Construction

Oil and Gas Safety Management

Oil and Gas Hazard Awareness

Well Site Preparation and Drilling Safety

Well Site Completion and Servicing Safety

Oil and Gas Well Inspection

Oil Spill Cleanup

Introduction to SEMS II

Offshore Oil and Gas Safety I and II

• Michigan CDL Class A license and excellent driving record

• Current Department of Transportation Medical Physical Card

• Licensed by State of Michigan to purchase, use and clean up hazardous and restricted chemicals

• Slippery Surface Training with Simulator

• Competent and qualified in:

Fall protection, scaffolding, soil type analysis, blood borne pathogens, lockout/tagout, confined space, fire prevention, fleet safety, industrial hygiene, and job safety analysis

• Trench safety and soil evaluation, soil type, sloping, benching, shoring

• Michigan certified pest control applicator

• American Red Cross certified in first aid, CPR and AED

• American Red Cross certified in blood borne pathogens

• Own and operate Mack mid-liner and New Holland loader

• Licensed forklift operator

• Operate crane, petty bone, vibrating plow, trenching, boring, farm field dewatering, loader and tree spade

• Experienced in supervision, safety, and timely coordination and completion of projects

• Dependable, self-motivated, problem solver

• Ability to take direction and also to make independent decisions

• Good marketing, public relations, customer service and people skills Education

OSHAcademy Occupational Safety & Health Training

Muskegon Community College, Muskegon, Michigan

Mona Shores High School, Muskegon, Michigan

Interests

Hunting, fishing, downhill and water skiing

References

Frank Beningo 989-***-****

Operations Manager Industrial Division 110

Henkels & McCoy, Inc.

Roger Meyer 616-***-****

Area Superintendent

Henkels & McCoy, Inc.

Kristofer Kremke 219-***-****

HSC Coordinator

Michels Corporation

Travis “TC” Tryon 906-***-****

Senior Safety Inspector, Welded Construction, L.P. Enbridge Safety/previous co-worker

Tom Hodge 218-***-****

Senior Vice President, Project Director Eastern Access/ Manager Pipeline Services, Enbridge, Inc.

Sandi Thomason 816-***-****

MBF Inspection Services, Inc., Senior Safety Inspector Enbridge Safety/previous co-worker

Chris Wollam 419-***-****

Senior Environmental Inspector/previous co-worker

Adam Austin 405-***-****

Tulsa Inspection Resources, Senior Safety Inspector Major Projects Enbridge Eastern Access, USA/previous co-worker

Personal References available upon request

Contact this candidate