Miroslava Szombatova

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Address: Janosikova No. 22 Nove Zamky 94001

Mobile No: 004***********

Email : acv2r2@r.postjobfree.com

Skype: miroslavaszombatova

DOB: 28TH July 1982

Nationality: Slovakian ( EU Passport )

Proven leader with 11+ years’ success in managing a diverse range of housekeeping tasks. Well versed in maintaining high standards of excellence in the daily housekeeping operations. In depth know-how of leading housekeeping operations in accordance to hotel policies and procedures. Adept at monitoring and developing team member performance in terms of professional development and evaluations. Very effective in handling queries and complaints in a professional and resolution-oriented manner.

Strong ability to act as a role model in complying with organizational uniform code.

In-depth knowledge of safe practice in the use of manual cleaning equipment.

Profound knowledge and understanding of and the ability to fulfill cleaning tasks to the standards stipulated in the NHS US Cleaning Services Specification.

Relevant Capabilities

Customer focused YES I CAN attitude

Special talent for planning, organizing, scheduling, maintaining budgets

Demonstrated ability to conduct inventories, and place purchase orders

Extensive experience in recruiting and training of staff

Qualifications & Achievements

CDC SANITATION PUBLIC HEALTH

SAFETY & PUBLIC SECURITY

FMI ADVANCED PEST MANAGEMENT / PRODUCT AND SAFETY

TRAIN THE TRAINER

ALPS: ACCELERATING LEADERS PERFORMANCE SERIES

CROWD MANAGEMENT

SAVE THE WAVES ENVIRONMENTAL MANAGEMENT

STCW SAFETY TRAINING ADVANCED

ADVANCED FIRST AID

ADVANCED FIRE FIGHTING AND FIRE PREVENTION

SHINING STAR ( EMPLOYEE OF THE MONTH) 2005/2008/2010/2012/2013

SHINING STAR ( EMPLOYEE OF THE YEAR) 2008 / 2012

STAR PHILOSOPHY AND ROLL ADVANCED CERTIFICATION ( GUEST SATISFACTION RESOLUTION)

ECOLAB ADVANCED CHEMICAL TRAINING

ADVANCED CERTIFICATION IN CUSTOMER ENGAGEMENT

BOURMOUTH AND POOL UNIVERSITY UK ( ENGLISH LANGUAGE DEGREE)

Administrative proficiencies

Established standards and processes for housekeeping employees work, and planned work timetables to make sure satisfactory service

Inspected and evaluated physical situation of establishment, and submitted to the management suggestions for painting, furnishings, repairs, transfer of equipment, and space reallocation

Regularly inventory supplies & equipment

Organized and directed departmental teaching programs, resolved staff problems, hired new staff, and evaluated employee performance and work relationship

Maintained records and prepared periodic activities and staff reports for by management review

Evaluated records to estimate department employee’s needs, and to get ready budget

Excel

Word

KRONOS

PDF

Scheduling

Performance appraisals

Development and training

Orientation and induction

Action plans

Cleaning schedules

Linen, Laundry and Equipment inventories

Maintenance issue tracks and reporting

P&L Reporting

PROFESSIONAL EXPERIENCE

CELEBRITY CRUISE LINE LTD. / ROYAL CARRIBEAN INTL.

SNR. Assistant Executive Housekeeper

August 2014 – Current

Responsible for a department overseeing 3000+ guests 1500 rooms including Suites, Penthouses, Pools and Public areas.

Responsible for the management and training of 240 Ladies and Gentlemen

Direct performance of housekeeping staff

Management of Laundry department

Maintenance and cleanliness of the hotel on a continuous basis

Lead and direct housekeeping operations

Ensure appropriate and safe use of chemicals and cleaning supplies

Evaluate and train housekeeping staff

Prepare housekeeping budgets

Attend daily management meetings

Conduct daily line ups and meetings

Manage employee records

Prepare daily schedules and time sheets

Ensure completion of periodic payroll input

Order housekeeping supplies and equipment

Ensure maintenance of housekeeping equipment at all times

Inspect guest rooms, lobbies and other guest areas to ensure cleanliness and tidiness

CELEBRITY CRUISE LINE LTD. / ROYAL CARRIBEAN INTL

Assistant Executive Housekeeper

2010 – 2014

CELEBRITY CRUISE LINE LTD. / ROYAL CARRIBEAN INTL

Snr. Housekeeping Supervisor

2008 – 2010

CELEBRITY CRUISE LINE LTD. / ROYAL CARRIBEAN INTL

Housekeeping Supervisor

2006 – 2008

CELEBRITY CRUISE LINE LTD. / ROYAL CARRIBEAN INTL

Housekeeping Team Leader

2005 – 2006

CELEBRITY CRUISE LINE LTD. / ROYAL CARRIBEAN INTL

Stateroom Attendant

2004 – 2005

United Kingdom Bourmouth and Pool University ( English Language Degree) Au pair English family

2003 – 2004

AIG SLOVAKIA

Payroll purser

2000 - 2003

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