JAIME L. WINKELMAN

OBJECTIVE

A position that will allow cultivation and continued development of my Network Analysis abilities, and skill set, while broadening my knowledge of NOC tools used for troubleshooting and isolating application, network, and system issues. Ability to gain hands on experience setting-up and configuring network equipment would be welcomed.

SUMMARY OF QUALIFICATIONS

11/2009 – Present U.S. Bank St. Paul, Mn.

Network Operations Analyst III / Event Management Team

Member of US Bank’s Event Management Team. We were responsible for 24x7 Monitoring of US Bank Infrastructure across the country, including 3 Data Centers, 3200 retail branches as well as Corporate Locations and ATM’s. I performed analysis of application, system, and network events, while collaborating with other IT Staff within the NOC to develop solutions that ensure availability of production and on-line systems. EMT was responsible for ensuring SLA levels were met, by working with Telco vendors, as well as on site support groups ( Network Access products, Diebold, Compucomm and BlackBox) and ensuring branches experienced as little downtime as possible.

I also provided technical execution and analysis of operational requests. Provided support to Production Operations Services as well as acting as a liaison sbetween other technical organization teams. Tools used for monitoring and analysis of US Bank Infrastructure include Tivoli/Netcool, Gomez, Splunk, HPNA, Infoblox, DSView ( KVM Access to servers ), ITSM 9.3, Cisco Unity/Call Manager, CA Workload Control Center as well as a large number of proprietary tools developed by US BANK

07/2009-11/2009 International Business Machines Golden, Co.

Integrated Opeartions Analyst

Tier 2 support for network Infrastructure on the Xcel account with multiple locations in Colorado, Minnesota, Wisconsin, Texas and New Mexico. Proactive and re-active monitoring of UNIX, Windows (2000,2003,NT,XP) NMS and OS-390 servers. Multiple brands of routers, switches, Riverbed devices, Access Points, Card Readers, Digital recorders and Firewalls utilizing HP Open-View Windows NNM (Release B.07.53). Additional monitoring using Sight Scope, Mercury Business Availibility Center (JAVA Platform), BADGER, Netsmart 1500 and JUNGLE-MUX. Issues resolved through ticket escalation

(Remedy) to the I.O.C from the helpdesk, proactive monitoring of alarms, and working with the Local Support Services, OCS technicians, central office technicians, and business and government testers to repair trouble. Established conference calls for critical nodes and applications and drive root cause for trouble isolation.

10/2008 – 3/2009 Echostar Communications Englewood, CO

Network/Operations Analyst

Responsible for learning, mastering, and the administering of multiple complex application environments including, but not limited to, installation, monitoring, administration, backup and recovery, troubleshooting, and tuning; Work effectively with team of System Administrators to maintain uptime, consistency, scalability and performance while meeting business needs; Work with DBAs, Network Engineers, Programmers and Analysts to complete tasks in timely manner; Monitoring and management of services on HP, UNIX and NT servers.

6/2008 – 8/2008 Sungard Data Systems Thornton, CO

Monitoring Analyst

Integrated Operations Center Monitoring and observation of Transport, Network, and System Alarms; Initial triage of alarms and routing of un-resolvable alarms to appropriate Tier-2 groups utilizing Netcool. Triaged alarms included, accessing jump drives to establish connectivity of servers, observation of server status, putty access to establish connectivity of Cisco and Juniper routers as well as Foundry switches and establishing connectivity ranging from T-1 to 0C-12 pipes to ensure communication amongst all nodes on networks within multiple data centers world wide.

8/2003 – 4/2007 International Business Machines Denver, CO

Network/Operation Analyst

Continuation of prior position from outsourcing with the exception of special projects. In 2005 I was selected from a group of peers to assist Toyota Corporation to move their NOC from Los Angeles to Phoenix. While on assignment for two months I learned their NOC’s operations and tools and wrote a training synopsis for new hires. In 2006, I was cross-trained on the Midrange computing platform which involved monitoring and high level administration of SUN Solaris, HP, NT, and Linux Servers.

Additional responsibilities included:

-Routine maintenance: Assist Application Implementation and Production (AIP’S) with patching and upgrades, Hardware upgrades, system health checks. Following change control procedures.

-Problem resolution: Work with problem tickets, application developers and clients to identify root cause and resolve issues.

-Documentation: document resolutions and maintain written procedures; train other employees on system.

5/2000 – 8/2003 Qwest Communications Denver, CO

Information Systems Engineer I

Work in a NOC (Network Operations Center) environment, proactively monitoring alarms and reactive troubleshooting for several major networks, and three smaller networks totaling approximately 10,000 nodes and 75,000 connections across all platforms.

Networks include VPS, Datakit/VCS, SNA, TCP/IP networks, AI (CO-LAN) STM (SONET). This is accomplished by the handling of problem tickets generated from the Tier 1 help desk, proactive monitoring of alarms, and working with the Local Support Services, OCS technicians, central office technicians, and business and government testers to repair trouble.

Monitoring and repair on networks include:

Datakit network with multiple rs-232 connections to every central office and switch in former US West territory; use of Starkeeper and Netcon 90 to isolate and repair problems; outage management and resolution; working with BGS and OCS technicians on repair issues.

SNA network, using Netview to monitor and repair problems with terminals and printers; using VPS for printers that work on TCP/IP to SNA communication; working with LSS and technicians to repair trouble tickets.

Proactive TCP/IP network monitoring of router interfaces and routers for internal clients--this includes green dollar customers on the DEX network; troubleshooting and monitoring of large AI network. This includes bouncing Smart Link Cards, dumb cards, troubleshooting, and repair of network outages as well as proactive monitoring of STM (SONET) network.

Operational knowledge of IEEE802 standards, Cisco routers/switches, AI switches and cards, CSU/DSUs, analog modems, NMS and GDC modems, Datakit nodes, multiplexers and switches (DMS/5E/X.25/1A), and STM nodes.

1998 – 2000 US West Communications Denver, CO

Associate Information Technologies Specialist

RNMC (Regional Network Management Center)

Analyze and define Tier 1 problems as called in by internal clients and conveyed to Tier 2 (BRDG) or other internal groups for resolution via PCRM tickets.

Utilized network management software (Netview) for isolation of Synchronous Network Architecture (SNA) problems, including device and and controller level problems congruent with Tier 1 troubleshooting

Utilized AT&T Asynchronous/Synchronous/Bisynchronous Data Network (Datakit) for isolating module problems, activity and alarms within network

Employ knowledge of MARCH application for monitoring of switches and database management

Voluntarily worked swing shift in which I personally encountered all aspects of the Client Support Center. Initiated SWAT calls, set up remote dial-in configuration, and established escalations up to and including Director level.

1995 – 1998 PARMICROSYSTEMS INC. Boulder, CO

Associate Customer Engineer

Provide Technical phone support for LAN's within franchises, software installation and programming of P.O.S systems

Assist field service technicians with the installation of P.O.S (Point of Sale) LAN's and setup of hardware.

Guided clients in choosing the correct s/w and hardware to facilitate their needs and provide follow-up calls pertaining to their questions.

EDUCATION

1996-1998 Westwood College (Denver, CO)– Associate of Applied Science- Computer and Network Information Systems

2001-2002 Aurora Community College ( Aurora, CO) – Cisco Certified Network Associate (CCNA) Semester -I

Operational knowledge of Windows 95/98/ME/2000/XP/PRO, Windows NT, Access, Word and Excel. WAN/LAN Technologies to include multiple CISCO (switches and routers), Foundry devices and Juniper components. Monitoring tools to include Tivoli Enterprise console, HP Openview/Service Desk 4.5, Netcool, Network Node Manager, SMARTS InCharge Global Console and VMware.

Familiarity with PowerPoint, C++, Visual C, Basic, Novell (Netware v5.0), Windows NT (4) Server/Enterprise, UNIX (System V, Release 4), Linux (Slackware v3.4.0, and Redhat v6.2 ). Monitoring of Hewlett-Packard and Sun Solaris servers as well as IBM Blade servers.

MILITARY

United States Marine Corps 1989 1993

(Honorably Discharged / Combat Decorated Veteran)

Attended 12 week Marines Corp, Communication Center Operator Course; provided entry level instructional use R.I.X.T computing, crypto-gear, M.T.U.'s and H.S.L.P. as well as hard-drive platter back-ups.

While stationed in the communication center, I was tasked with inrouting/outrouting (Confidential - Top Secret) messages and distribution of all Electronic mail utilizing a Remote information exchange terminal.

Assigned to Tank Battalion During Operations Desert Storm/Shield. Primary function was to provide grid coordinates to Commanding officers tank utilizing GPS. During periods of non-movement I cross trained as a radio-operator and wiremen, also nominated for meritorious field promotion.

*Post Persian Gulf Service: I was awarded the Meritorious Unit Citation, the Combat Action Ribbon, and the South West Asia Liberation Medal.

5365 Jenks Ave. St. Paul, MN. 55130 phone: 763-***-****

acv2nq@r.postjobfree.com

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