Manager Customer Service

Summary

Worked in different roles and assignments as a proficient in Financial Market, Carries more than 18 years experience. Expertise lies in the field of Business development, Administration, Compliance, Operations, Customer service, Team handing, Resolving customer query and managing the work under pressure within given turnaround time. Financial provisional with a proven record of evaluating business and Investment opportunities, quickly understanding companies and their markets by making sound and profitable investment decisions.

Professional Experience in India

Aiwin Commodity Broker Private Limited. Business Development Manager December 2012 - June 2016

Nirmal Bang Securities Private Limited. Regional Manager May 2009 - November 2012

Indian Infoline Ltd. Territory Manager October 2004 - April 2009

Geojit Financial services Ltd. Branch Manager February 2002 - September 2004

Coimbatore capital Ltd. Branch Manager October 1997 - September 2002

Set specific quantifiable business result goals for region with key managers and the Sales Director.

Send strong message to staff by moving long-tenured manager in a new position that tested his skills and had him accept new challenges.

Responsible to design, develop and implement market-driven strategies to achieve revenue goals and the company’s missions. Identified potential strategic partners, alliances, and relationships to expand core product lines or bring new product lines to the organization.

Having professional exposure in MS-Office.

In-depth knowledge in Equities, Commodities, Currency, Market Analysis, Clients portfolio management, Risk management.

Prepared cash flow statements and was in charge of capital investments in the company. Reconciled company accounts with banks, vendors and contractors

Prepared financial statements for presentation to boards of directors and management teams.

Act as primary contact for internal and external constituent for the whole business development of the company. Increase customer base and add to existing customer profitability.

Develop and maintain high-profile external relationships within customer constituent’s professional organizations. Customer complaints/grievances timely resolutions, working with the management team and another appropriate supervisor, technical staff, account team, identified problems, investigate concerns and suggested solutions.

Build smooth administration and giving good service to the clients at any point of time. Recruiting teams and trained them to achieve their target goals.

Disseminate fundamental information about the stocks, mutual funds and insurance and providing the most current and up to date information on the markets of their client choice.

Keep regular check with the entire department IT, Accounts, KYC and Risk management to ensure all process are going as per Exchange regulatory.

Promote to develop the region with poor and inconsistent results and difficult employees. Creativity and risk taking had not been encouraged in the region, and teamwork and communication were non-existent.

Worked cooperatively with others, as the lead or the support person in calls, trade shows and campaigns, Maintained positive contacts within the organization.

Achieved the business targets month on month basis along with maximum quality sourcing. Motivated & Channelized efforts & energies of sales vertical to accomplish maximum productivity by regular Sales Training, Area mapping & Target segmentation.

Started my career as Dealer and resigned as Branch Manager, Handled 9 sub-broker and seven staff with daily volume of $5 Million. And in peak trading $25 Million, with a weekly average settlement Vol. $100 Million.

Education and Certifications

Bachelor of Commerce. (B. Com) 1997-2000

Diploma in Electronics and Communication Engineering. 1993-1996

Cisco Certified Network Associate (CCNA). 2007

Diploma in Computer Programming and Application. 1997

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