Manager Office

Cheryl Loo

**** *. ******** *****, #***, Tamarac, FL 33321

*********@*****.*** ] 954-***-****

CAREER SUMMARY

Extremely personable, highly motivated professional with over 10+ years of experience in office/business operations, administration, client relations, office supervision, and accounting. I have the ability to multi-task, very organized, punctual, and a hard worker.

WORK HISTORY

Service Corporation International, North Lauderdale, Florida May 7, 2016 to present

General Duty

Answer phones and takes messages for funeral directors and sales staff.

Assists with MEM preparation and service materials (register book, folders, prayer cards)

Any other duties as directed by management except having physical contact with the remains of

the deceased.

Chesterbrook Academy, Coconut Creek, Florida February 2016 to present

Administrative Assistant

•Maintain files of all enrolled children and staff.

•Answer phones and provide a presence at the front desk.

•Type memos or letters to staff and parents as requested.

•Tracks or records all other activities that take place at school (pictures, fundraisers, book orders, etc.).

•Prints attendance sheets, classroom lists, for teachers as needed.

•Maintains sign-in/sign-out sheets as needed.

•Attends local or regional training and development sessions as required.

•Runs errands for Principal/Vice-Principal as needed.

North Star Memorial Group, Tamarac, Florida February 2014 to January 2016

Office Manager

•Process sales contracts, cash and receipts into on-line program

•Review and process all required documentation for funeral services/burial and/or cremations

•File and maintain customer information for both new and previous customers

•Preform day-to-day administrative duties as required, which may include but not limited to: payroll/benefits administration, inventory maintenance, ordering and receiving, filing, preparing death certificates, tax preparation, and trust remittance

•Prepare billing information

•Process payables as required (paying cash advances)

•Promote and maintain a safe and healthy work environment

•Complete death certificates and file with County Health Department, secure burial/transit permits

•And order specified number of certified copies of death certificate for the client family

•File monthly embalming report with the State Board of Funeral Directors

•Make adjustment to contracts when necessary

•File Form 721 with Social Security, notifying them of death

•Any other duties as directed by management except having physical contact with the remains of the deceased

•Resolved family concerns/issues in a timely and sensitive manner, maintained a high level of service, confidentially and further strengthened the image & reputation of North Star Memorial Group

•After working for the company for a year, the Vice President of Operations came to me and asked me to be his executive assistant. I did his expense accounts and sent out birthday cards for employees in the South Florida region.

Service Corporation International, Pompano Beach, Florida July 1, 2006 to Sept. 27, 2013

Office Manager

•Initally hired as a Receptionist/Secretary for one of South Florida's leading providers of funeral services.

•Rapidly advanced to Office manager (within 6 months) as a result of performance and leadership skills

•Process sales contracts, cash and receipts into on-line program

•Review and process all required documentation for funeral services/burial and/or cremations

•File and maintain customer information for both new and previous customers

•Preform day-to-day administrative duties as required, which may include but not limited to: payroll/benefits administration, inventory maintenance, ordering and receiving, filing, preparing death certificates, tax preparation, and trust remittance

•Prepare billing information

•Process payables as required (paying cash advances)

•Promote and maintain a safe and healthy work environment

•Complete death certificates and file with County Health Department, secure burial/transit permits

•And order specified number of certified copies of death certificate for the client family

•File monthly embalming report with the State Board of Funeral Directors

•Make adjustment to contracts when necessary

•File Form 721 with Social Security, notifying them of death

•Any other duties as directed by management except having physical contact with the remains of the deceased

•Resolved family concerns/issues in a timely and sensitive manner, maintained a high level of service, confidentially and further strengthened the image & reputation of Kraeer Funeral Home, Riverside Gordon Memorial Chapel and SCI.

•After working five years, management came to me and asked if I would help train and mentor new office managers as they were hired.

SKILLS

Office equipment skills included: Excel, MS Word, Windows, Word Processing, typing (40 WPM), filing, multi-line phone system, copy machine and fax machine. I am a Notary Public for the State of Florida since February 2007.

EDUCATION

Lima Bath High School, Lima, Ohio

Business, Music Degree

Professional Career Development Institute, Norcross, GA

Medical Transcription Degree

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