Manager Management
Resume:
Katherine R. Martinez
** *** ****, *********, ** 11756 516-***-****
Operations Executive Management
15+ years’ success leading operations and improving processes and costs for high-growth organizations
Documented success directing daily operations in the design and launch of compliance and financial controls that improve corporate financial posture and align organizational objectives. Credited with enhancing reporting functions and creating a platform for escalating client issues to expedite resolutions. Expert presenter, negotiator, and businessperson; able to forge solid relationships with partners and build consensus across multiple organizational levels.
Highlights of Expertise
Strategic Business Planning
SEC & Financial Reporting
Business Process Development
Audit & Compliance
Contract Development / Negotiations
Budget Administration / Management
P & L Accountability
Process Redesign / Change Management
Staff Development Programs
Team Building and Leadership
Career Summary
Sleepy’s, Hicksville, NY
Oversee contract administration for independent contractors and distribution centers. Enforce compliance with contract terms and conditions and document any agreed upon changes or amendments. Direct updates for master carrier records and weekly carrier payments. Manage all customer claims to promote timely and professional resolutions.
MANAGER CARRIER REIMBURSEMENTS (October 2013 to Present)
Streamlined administrative functions through the development and implementation of automated systems and controls to facilitate customer claims reporting for In-Home Damages.
Significantly reduced turn-around time on claim resolutions from three months to three weeks enhancing customer satisfaction.
Led design team in the customization of Sales Force to enhance reporting functions and create a platform for escalating client issues; enabled analytical tools and other collaboration services to create synergy across the organization.
Compiled and delivered weekly and monthly carrier efficiency reports to the Director of Transportation.
Schenker, Inc. – International Freight Forwarding, New York, NY
Managed contractual needs for various Motor Carriers, Warehousing, Steamship Lines and Airlines. Evaluated client operational and data requirements weighing them against regulatory requirements prior to engaging in contractual negotiations to reduce company liability.
CARRIER CONTRACT MANAGEMENT (December 2006 to October 2013)
Performed full system analysis of all Land Transportation carriers monitoring the contract management life cycle from initial selection to receipt of final payment.
CARRIER CONTRACT MANAGEMENT (continued)
Demonstrated keen knowledge of Customs and Trade Regulations including Customs Trade Partnership Against Terrorism (CTPAT), Transportation Security Administration (TSA), International Air Transport Association (IATA) and Federal Motor Carrier Safety Administration (FMCSA) regulations.
Served as Manager of Transportation Process and Information designing, developing, testing and implementing transportation management systems to establish controls that facilitated reporting efforts.
Directed administrative functions including freight invoicing, pre/post audits, pricing maintenance, and performance monitoring.
Appointed as liaison for all US Land Transportation, carriers, finance, audit service, branch, ad hoc analysis and projects.
Cosmetech Mably International, New York, NY
Directed import, export and domestic shipments coordinating logistics of Soft Goods and Promotional Divisions. Ensured provision of appropriate customs paperwork and documentation including payment of by Letter of Credit.
DIRECTOR OF LOGISTICS – COSMETIC INDUSTRY (December 1995 to December 2006)
Supervised processing of freight quote and customs duty requests for customer quotations. Resolved customer inquiries to promote retention and updated policies on imports to comply with government regulations.
Reported on sales totaling $25 Million of Soft Goods for the Textile Division. Forecasted future profitability, exercised budget management and conducted financial planning and job costing.
Approved costing for goods sold and invoices for the Soft Goods Division.
Managed systems and providing troubleshooting support for AS400 system issues. Collaborated with management team to develop and deploy an integrated order entry system.
Additional Professional Experience
Walker Int’l Trans. Inc., Controller ~ BML Industries, Inc., Principal/Controller ~ Bulova Watch Company, Inc., Manager G/L Accounting and Purchasing ~ CBS Inc., (News Division), Accounting Manager ~ Brout & Company, CPA’s, Senior Accountant/Auditor
Education & Credentials
Bachelor of Business Administration
PACE University, New York, NY
Technical Skill
Proficiency in Lotus, MS Office (Word, Excel), Pro-write, DOS, IBM System 36 and AS400
McCormack & Dodge Fixed Asset System, OLAF G/L Accounting System, EDI (Harbinger/Supply Tech)
Sales Force, Oracle, Siesta, SAP
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