Customer Service Sales

Durenda A

Alberts

**** *** ***** ****

Charles City, VA 23030

804-***-****

**************@***.***

Objective

Seeking a rewarding position which can make use of my varied skills in which I can learn and grow and contribute to the success of the company. Employment History

Quality Control Technician

10/2015 - present Integrity Staffing Solutions, Chester, VA 23831

• Performing quality control for manufactured food product (Sabra Dipping Company)

• Periodic sampling of manufactured product for compliance with quality standards

• Logging and maintaining sampling procedures in quality control database

• Handling and storage of samples

Customer Service Coordinator/EDI Technician

8/2012 – 8/2015 Quality Transportation Services, Inc., Mechanicsville, VA 23116

• Managing rail car movements and activities for 15 customers

• Serving as point of contact with the customers in all rail-related activities

• Contacting rail partners for problem resolution and accurately log interventions

• Reading and interpreting Electronic Data Interchange (EDI) messages and solving issues related to EDI on a proactive basis across the entire company of over 100 customers

Sales Associate

6/2011 – 8/2012 Lowe’s, Chester, VA 23831

• Opening and closing the store, general maintenance of the store

• Selling products and services to both retail and wholesale customers

• Selling products and services over the phone and general phone answering

• Researching past sales and providing documentation for customers Waitress/Bartender

3/2004 – 9/2011 Richard’s Restaurant, Richmond, VA 23230

• Providing direct management of the customers’ experience, including order taking, delivering orders, cashiering, and cleaning

• Providing the customer with a relaxing and enjoyable atmosphere

• Training wait staff and performing administrative duties such as answering phones booking events

Cake Decorator

1/2009 – 9/2011 Walmart Supercenter, Colonial Heights, VA 23834 Decorating and icing cupcakes and cakes

• Assembling and sculpting cakes

• Creating fondant figures for cakes

• Assisting in cake design

Sales Associate

4/2007 – 3/2009 Dillard’s, Colonial Heights, VA 23834

• Selling products and related cashiering

• Reconciling sales to cash, checks and credit sales Education

1990 - GED

Other Experience

Animal lover and caregiver

References

References are available on request.

Contact this candidate