Customer Service Manager

Andrée DIVASSA LIVINGSTON

832-***-**** ****************@*****.***

SUMMARY OF QUALIFICATIONS

Over 3 years of office management experience

Experienced in working individually and as team

Skilled in efficient multi-tasking

Handled high volumes of phone calls and emails

Excellent Written and Verbal Skills

Fluent in French and English

Proficient in Microsoft Office

PROFESSIONAL EXPERIENCE

Test Proctor at Berry Education Center, KForce, Houston, TX Apr. - 2016-2016

Maintained confidential and security of all testing materials,

Test logs and other test documents

Maintained a quiet atmosphere appropriate to testing

While actively monitoring students

Worked with faculty to have the materials to proctor

Exams in a timely manner

Dressed appropriately for a workplace with frequent

Customer service interaction

Met all required standards of confidential and safety

Office Manager, Ophir Energy, Port-Gentil, Gabon Jan. - Jul. 2014

Supervised daily office activities

Ran errands and ensured office was properly stocked

Organized and scheduled meetings and appointments

Served as interpreter wherever language barriers prevailed

Provided general support to visitors and staff

Manager, BOSSE, Port-Gentil, Gabon Jul. - Dec. 2013

Matched companies with temporary employees

Managed daily office activities

Ensured effective method are put into place for the growth of the company

Tracked the performance of employees

Lead training events for employees

Teacher/Meal Coordinator, Au P’tit Monde School, San Francisco, CA Oct.2006- Dec.2012

Taught French to students 2-5 yrs of age

Ensured students received proper nutrition for their growth and development

Planned weekly meal plan calendars

Assisted with training new faculty and staff

Assistant Manager, Walgreen’s, Houston, TX Jul.-Dec. 2005

Provided prompt and courteous customer service

Customized staff training based on individual strengths and improvements needed

Delivered clear, concise, and accurate information to the store staff and the Store Manager

Maintained daily sales records and supervised banking operations

Managed the store register functions

Handled store inventory and purchasing

EDUCATION

Bachelor, Business Administration/Marketing Texas Southern University May 2005

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