Clerk, Receptionist, Recreation Leader

WENDELL AMBROSE

*** *. **** *******, ********, **609 773-***-**** *******.*******@*****.***

CAREER OBJECTIVE

Enthusiastic student interested in obtaining an Retail, marketing or public relations position, offering creativity and critical thinking skills to generate innovative ideas and gain industry experience WORK EXPERIENCE

CHICAGO PARK DISTRICT, CHICAGO, IL

Recreation Leader, Jun 2012 – Present

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Enroll individuals to participate in programs and notify them of their acceptance. Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.

Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.

Ascertain and interpret group interests, evaluate equipment and facilities, and adapt activities to meet participant needs.

Transmit information or documents to customers, using computer, mail, or facsimile machine. File and maintain records.

DICKS SPORTING GOODS, CHICAGO, IL

Cashier, Nov 2015 – May 2016

Greet customers entering establishments.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Answer customers' questions, and provide information on procedures or policies. CENTRAL STATE UNIVERSITY, WILBERFORCE, OH

Student Receptionist, Aug 2015 – Jun 2016

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries. File and maintain records.

Hear and resolve complaints from customers or the public. OFFICE OF ONLINE LEARNING, WILBERFORCE, OH

Online Learning Technician, Aug 2012 – May 2013

Answer user inquiries regarding computer software or hardware operation to resolve problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. Oversee the daily performance of computer systems. Enter commands and observe system functioning to verify correct operations and detect errors. EDUCATION

CENTRAL STATE UNIVERSITY, WILBERFORCE, OH

Recreational Studies Candidate, Expected graduation, Dec 2016

Contact this candidate