Deepti Lingeneni

acv2ic@r.postjobfree.com h

714-***-****)

I am proficient in network engineering, troubleshooting, monitoring and support. I have exceptional communication, technical skills and a very good team player.

Educational Qualification

Institute: International Institute of Information and Technology

Major: Advance Networking and Telecom

Specialization: Wireless

Program: Masters

Institute: VIF College of Engineering (JNT University)

Major: Electronics and Communication Engineering

Program: Bachelors

Experience – 6 years

Current - Independent Consultant for multiple projects for different companies

Previous -

Technical Support Representative/GTAC for

Redknee Technologies Private Ltd

Intern for

Reliance Infocomm Corporation

Technical Skills:

●Sound Knowledge of Networking, Routing protocols, GSM Network and its working.

●Operating System used: Win XP, 7, 8, UNIX.

●Networking Hardware: Cisco router (1800, 1900, 2600 series), Cisco catalyst switches (2960, 3560), auto sensing switches, Ethernet Cables, 10-BaseT/100 BaseT networks.

●Routing Protocols: TCP/IP and intra-AS protocols like RIP, IGRP, EIGRP and OSPF.b

●Network Monitoring Tools: PRTG Network Monitor, Wireshark, Ethereal, NS-2, Network Stumbler (Windows).

●Working knowledge of EMG 7.2, IPCG

●Knowledge in Unix Shell Scripting, SNMP, Telecom concepts (GSM, CDMA, WLAN, 3G/4G) and Multimedia protocols (SIP, H.323)

●‘C’ language

●Testing tools using NMap, WireShark, TCPDump

Project Skills:

●Worked with Agile team using JIRA.

●Develop and write test plan documents, logging defects and executing test cases.

Work Experience

Project #1: Designing the small office network for Avaya Technologies. This project was aimed for the process of designing a network for an independent branch office. Our aim is to design and build the best network with the highest degree of functionality at the lowest reasonable cost.

Role: I worked as independent consultant and am responsible for configuring and troubleshooting routers, switches and VLANS and worked with a 5 member team.

Network type: Ethernet with 100Base-T

Physical network: Copper wire cabling, wireless.

Operating System: Windows-XP, Windows 7, UNIX

Network devices: Ethernet hubs, switches, servers and routers.

Network Operating System: Microsoft Windows NT Server, UNIX

Project#2: NMS Tool for network monitoring for Redknee Technologies. As there is huge number of customers and manually checking for different tasks like utilization, ER generating at regular intervals and to monitor continuously was a nightmare to NOC, NMS Tool was used for the NOC that made manual tasks fully automatized.

Role: I worked as independent consultant and developed the script on customer nodes using shell scripting to minimize the customer nodes and automated the whole process.

Language: Java

Scripting: Shell Scripting

Operating System: Windows/Unix

Project#3: CDMA Cell Planning and Call Processing for RELIANCE INFOCOM.

This project mainly consists of two parts - cell planning and call processing in CDMA. Cell planning covers the reasons for selecting a desired location for setting up an antenna and Call processing takes care of call request handling and call handover at peak hours and at non-peak hours.

Software: Reliance cell planning software

Hardware: Servers, optical fibers, antenna, RJ-45, routers.

Operating System: Windows/Unix

Project#4 - Roaming affects in wireless networks for RELIANCE INFOCOM

This project was aimed to find out the affects in the wireless networks and the parameters affected during handoff from one AP to another AP

Role: I installed the access points and check for the parameters that affected during handoff from one AP to another AP using reliance software and ns-2 networking tool.

Wireless tools: Access points

Networking tools: NS-2

Operating System: Windows

Redknee Technologies Pvt. Ltd

Job Profile: Responsible for troubleshooting the network and monitoring of assigned tasks.

Role: Worked in Converged Billing Team which is a part of Product Operations team for world wide support of Redknee’s wide ranges of Telecomm Value-Added Services Products.

Working towards 99.99% service availability

Second line of support along with first line support for solving any issues in the application deployed in Customer Network.

Responsible for performing regular health-checks on Billing networks of MTC Vodafone, T-Mobile, Bakrie Telecomm,02(UK),O2(Ireland).

Responsible for writing and executing health-checks Unix shell script on the Customer nodes and Installing patches and Emergency corrections and configuring routers and switches.

Responsible for maintaining and making available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information and other information of general use.

Logging Trouble ticket on GTAC portal and performing periodic updates to ensure that the GTAC portal reflects the current state of CSR.

Responsible for handling product queries, regular follow-up with engineering team on escalated CSR

Emergency CSR handling on a 24/7 service level.

Working in close coordination with other team member and giving them technical support, Mentoring New Joinees

Products Handled

●Enhanced Messaging Gateway (EMG - Redknee’s SMSC Solution):

●Redknee’s SMSC solution enables operators to provide the SMS service with options for real time billing. Apart from general health checks, performance monitoring and handling issues also responsible for:

Configuring Routing and rating rules on EMG as per the customer’s price plans and requirements.

Integrating the EMG with new MSC as customers expand their network.

Integration of new ESME with EMG.

●IP Charging Gateway (IPCG): It is a hardware and software product which provides network operators with real time rating and charging for mobile data services.

Professional Trainings:

●EMG: Enhanced Messaging Gateway.

●CRM

●IPCG

Reliance Infocomm

Job Profile: Responsible for field operations planning and maintenance.

Role: Worked in Field operation Team which is a part of Planning and Maintenance team. I am responsible for maintaining call processing. I also am responsible for handling call request and call handover at peak hours and at non-peak hours.

I achieved maintaining close to 1% call drop/call handover. As part of working for the company, I also designed cell planning with reliance planning software if any major issues with certain area and install antennas to avoid any call drops.

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