Customer Service Manager

Objective

Seeking a career that will utilize my acquired skills and training.

Profile

Motivated, professional with multiple facets of experiences ranging from sales, customer service/collections, and transportation. Conscientious work habits and attention to detail. Efficient in computer operations, Talent for mastering skills pertaining to my job requirements. Team player while demonstrating excellent individual effort to successfully carry out company’s mission.

Skills Summary

Supervisory Skills

General Office Skills

Written Correspondence

Excellent Communication Skills

Customer Service

Negotiation Skills

Knowledge in Collection Techniques

MS Office Applications

Sales Abilities

Multi-Line Telephone System

Professional Experience

THE ARCNORTHERN CHESAPEAKE REGION: JOB COACH

Provide skills training on the job in a variety of community employment settings, including encouraging positive work behaviors, initial trainings, task analysis, and all associated tracking and documentation.

Working directly with participants having challenging behaviors, emphasizing safety and positive behavior intervention strategies. These include redirection, encouraging and supporting communication abilities, and praising positive efforts.

Evaluate individual skills and abilities to identify gaps and additional training needs.

Provides support to the Vocational Services Manager as needed.

Attends vocational team meetings.

Work cohesively with development team. Communicate effectively with co-workers and support other team members as needed.

HARFORD COUNTY PUBLIC SCHOOL: TRANSPORTATION SPECIALIST

Establishes drop off and pickup order

Designed Bus Routes

Designed a schedule that would allow for Efficient arrival and departures

Operated a two way radio

Demonstrated proper time management, order of bus while operating

SEPHORA: SECURITY MANAGER

Observes building activity using proper surveillance

Handled all inbound calls on a daily bases

Completed reports on building

Responsible for inventory

Provided escort service to visitors, and other employees

Schedule breaks, vacations, and work load for other security officers

MARRIOTT GUEST SERVICES: INTERNAL NIGHT AUDITOR

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards Made outgoing calls to reach out to clients to discuss past due balances

Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier

Run audit reports/journals from the front office system, Point of Service and the computer

Handles a Multi-line Telephone System

INTERNAL REVENUE SERVICE: TAXPAYER ADVOCATE/COLLECTIONS

Handled incoming calls on a daily basis

Made outgoing calls to reach out to clients to discuss past due balances

Responsible for meeting a standard in receiving arrangements before litigation

Worked directly with Attorneys and Clients to set up payment arrangements

Education

HARFORD COMMUNITY COLLEGE – Bel Air, MD Computer Office Automation

Havre De Grace High School– Havre De Grace, MD

General Education- High School Diploma

REFERENCES AVAILABLE UPON REQUEST

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