Administrative Assistant Customer Service

Katherine Ovalle

Administrative Assistant

**-*** ****** ****** ***#13 Apt 4a

Yonkers, NY 10701

ovalkat @gmail.com - 347-***-****

SUMMARY

I am a qualified administrative assistant with numerous years of experience in a professional business and academic setting. In Addition, I pay excellent attention to detail and adherence to set procedures and policies. Skilled in Microsoft Office programs (WPM-45), fluent in Spanish and English and graduated with Associates in Science. Excel in multitasking, meeting deadlines and working efficiently.

WORK EXPERIENCE

Paraprofessional

NYC Department of Education - Teacher Effectiveness - Bronx, NY

April 2015 - Present

Provide quality supervision in public schools grades K-12.

Ensure students are focused during school hours while providing a comfortable learning environment.

Multitask in academically assisting multiple children and complete tasks provided by classroom teacher.

Maintain positive and patient attitude toward students, parents and co-workers.

Receptionist / Administrative Assistant

Binding Products, Inc - New York, NY

November 2012 - July 2014

Scanned and electronically organized invoices, purchase orders, receiving products, checks and time cards.

Along with tax exemptions, statements and catalogs.

Processed incoming orders, kept up-to-date record of available inventory and created shipping labels for outgoing packages.

Reviewed and printed back-orders, inventory, picking lists and report call/swipe logs for each employee.

Greeted visiting clients, scheduled interviews for higher management, answered multiple incoming calls and emails.

Telemarketer

Ruffalo Cody - Long Island - Brookville, NY

July 2011 - May 2012

Called parents of currently enrolled students who intended to support the Long Island University annual fund.

Delivered pleasant and respectful tone in order to successfully secure annual donations.

Obtained customer information such as name, address, and payment method, and entered orders onto a secure computer program.

Assistant to Owner / Office Clerk

ATAX Tax Agency - Bronx, NY

April 2009 - June 2011

Greeted visitors and callers, handled their inquiries, and directed them to the appropriate persons according to their needs.

Operated office equipment such as fax machines, copiers, and phone systems, and used computers for spreadsheet, word processing, database management, and other applications.

Translated official documents from Spanish to English.

EDUCATION

Bachelors in Biology Lehman College - Bronx, NY

2015 - 2017

Associates in Biology LaGuardia CUNY - Long Island City, NY

2013 - 2015

SKILLS

Microsoft Office Programs (4 years), Administrative Assistant (4 years)

ADDITIONAL INFORMATION

Excellent in multitasking, meeting deadlines and working efficiently

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