Customer Service Representative

JESSICA GOODRICH

**** ***** ******** ******, ***** Las Vegas, NV 89081 • Cell: 323-***-**** • ***************@*****.***

Professional Summary

Qualified customer service representative with 10 years in fast-paced customer service and call centerenvironments. Personable and professional under pressure.

Skills

Trusted key holder Shipping and receiving professionalExceptional communication skills Cash flow managementQuick learner Strategic sales knowledgeCredit card processing Medical terminology knowledgeMulti-line phone talent

Work History

Passenger Service Representative, 06/2015 to 04/2016

G2 Secure Staff – Los Angeles, CA

Check passengers into their flights ?Developed reputation as an efficient service provider with high levels of accuracy.

Resolved customer inquiries and complaints in a timely and empathetic manner

Caregiver, 12/2012 to 05/2016In Home Supportive Services – Inglewood, CA

Cooked Clean houseReminded patient to take medicationRan errandsDirected calls to appropriate individuals and departments.

Stock, 10/2013 to 06/2014Forever XXI – Torrance, CA

Organized store merchandise racks by size, style and color to promote visually appealingenvironment.Maintained cleanliness and presentation of stock room and production floor.Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.Handled daily heavy flow of paperwork and cooperated with the accounting departments on

invoicing and shipping problems.

Third Key, 11/2011 to 09/2013Shiekh Shoes – Redondo Beach, CA

Politely assisted customers in person and via telephone.Earned management trust by serving as key holder, responsibly opening and closing store.Organized store merchandise racks by size, style and color to promote visually appealingenvironment.Helped drive sales goals and achieve monthly quotas.

Education

High School Diploma: 2009Leuzinger High School - Hawthorne, CA

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