Patient Access Director
Resume:
Bridgette Rosborough
Houston, Texas 77073
832-***-**** (Cell)
*.**********@*****.***
Key Competencies
•Excellent verbal and communication skills with solution-oriented approach
•Superior ability to manage change and align with strategic approach
•Strong leadership, organization, planning and time management skills
•Impressive interpersonal skills; ability to train and motivate staff
•Proficient problem solving and decision making skills, with ability to confront and resolve issues
•Highly skilled at planning, organizing and directing activities of others
•Solid ability to create an environment of strong morale and motivated professionals
Professional Experience
December 2011 – Present New Temple of Praise International Fellowship Church (Houston, Texas)
Business Administrator (Part-Time)
• Managing all the business aspects of the church.
• Work with the congregation and the staff to achieve the organization’s mission.
• Managing purchases and preparing monthly financial reports.
• Managing payroll for church and contracted employees.
• Managing church properties which include routine maintenance and working with contractors.
• Managing security of the church and keeping inventory of church property and equipment.
• Supervise clerical personnel and conduct new member orientation.
• Meet with other department heads as scheduled.
September 2012 – March 2014 Tenet Health – Cy-Fair Medical Partners (Cypress, Texas)
Practice Manager
Managed the daily operations of 2 Physicians (Family Practice) medical offices in different locations, including staff scheduling, cash reconciliation, charge entry, and operational checks and balances.
Maintain efficient telephone triage, appointment scheduling, registration, patient flow and discharge procedures to enhance patient satisfaction and physician productivity.
Provide monthly reporting with recommendations or action plans on any issues; interpret financial reports/data to effectively manage the office and inform physicians about the business.
Provide recommendations and follow up actions to operational inefficiencies.
Assist with strategic planning and resource allocation.
October 2005 – November 2011 Houston Orthopedic & Spine Hospital (Bellaire, Texas)
(Formally known as Foundation Surgical Hospital)
Patient Access Director
Responsible for the development, implementation and overall operation of Access Services.
Overseeing the delivery of services that facilitate patient access with emphasis on customer service and the overall patient experience. Monitored patient satisfaction on a regular basis and developed strategies to increase satisfaction.
Financially securing patient care prior to or at time of care, avoid bad debt related to unauthorized hospitalizations or procedures.
Work with Executive Leadership, Clinical Directors and Physicians to identify capacity issues that create barriers to patient flow. Worked closely with the Central Business Office to meet A/R goals for all areas of patient access.
Develops policies and procedures for patient information, patient flow, patient access, financial screening and patient check-in processes.
• Manages employee performance to meet or exceed quality and productivity standards.
• Handle escalated calls and issues from Supervisors in all patient access areas.
January 2003 – September 2005 HealthSouth Diagnostic Center (Houston, Texas)
Center Administrator
Daily office/clinical operations for a Diagnostic Imaging Center that offered MRI’s, CT’s, X-Rays, Fluoroscopy, Ultrasounds and Mammography.
Administrator duties included but not limited to hiring technical and non-technical staff, budget planning and reporting, bi-weekly payroll, marketing, accounts payable, maintaining relationships with Patients, Radiologists, Referring Physicians and Vendors.
Consistent record of improving productivity, reducing costs and resolving complex departmental issues.
Monthly inventory and office supply purchases.
Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.
Developed and executed marketing programs and general business solutions resulting in increased facility exposure and patient volume.
February 1998 – January 2003 River Oaks Imaging & Diagnostic (Houston, Texas)
Patient Registration Manager/Floating Administrator
Managed Patient Registration staff for 9 Diagnostic Imaging Centers that offered MRI’s, CT’s, X-Rays, Fluoroscopy, Pain Management, Nuclear Medicine, Dexa Scans, Ultrasounds and Mammography.
Manager and Administrator duties included hiring, instructing and training employees, maintaining payroll, assisting patients with problems, rotational weekend on-call duties, marketing and maintained monthly clinical reports for the Chief Operating Officer.
Implemented new departmental policies and procedures for more efficient billing.
Developed flexible payment plans for patients that improved timely bill pay.
Audited patient files to verify accuracy of medical records.
November 1989 – January 1998 University of Texas Mental Science Institute (Houston, Texas)
Support Specialist
Daily operations of the Business Office and Patient Registration, data entry of inpatient and outpatient charges on the focus billing system.
Daily cash and transactions, financial screening and cash reimbursement for research patients, preparing medical records charts, handling patient account problems, instructing and training new employees.
Recognition for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Communicated with patients in person or via phone to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
August 1985 – November 1989 Memorial Hermann Hospital (Houston, Texas)
Medical Records Clerk III
Data entry, chart assembly and retrieval, processing discharges, receptionist.
Accurately copied physician-dictated reports and complied with patient requests for copies of patient records.
Handled, processed and distributed confidential patient information.
Education
Presently Online Courses Lone Star College (Houston, Texas)
Business Management
1983 Kashmere High School (Houston, Texas)
High School Diploma
Contact this candidate