Property Manager

Charles Polson Cell: 661-***-****

**********@*****.***

Executive Summary

High-performing Professional with over twenty years’ experience. Proven ability in overseeing multi-family residential properties, manufactured home and RV resort communities, creating highly profitable programs through management, supervision, and resident relations.

Core Qualifications

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Management skills

• Leadership skills

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Superior customer service skills

• Superior sales and marketing skills

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Self-motivated

• Strong administrative acumen

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Professional image

• Interpersonal communication skills

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Advanced computer skills

• Advanced business mathematical skills

(Microsoft Word, Excel, Outlook, OneSite, Yardi)

• Good organization & time management skills

Professional Management Experience

06/2012 to 03/2015 Community Manager for Manufactured Home & RV Resort Communities

Willow Oaks Park LLC. / Willow Oak Estates & Desert Willow RV Resort (03/2013 – 03/2015)

Managed, provided oversight and maintained the communities by investigating and resolving resident complaints; contracted for maintenance services; supervised/completed repairs; inspected vacant units and planned renovations; maintained landscaping. Worked with sales personnel to attract tenants by advertising vacancies; promoted the community’s advantages and services; and showed units. Enforced community rules and regulations. Responded to emergencies. Represented the communities as a local liaison for existing residents, prospective residents, vendors, and government officials. Accomplished financial objectives by collecting rents; collecting security deposit; negotiating leases; forecasting project requirements; scheduling expenditures; analyzing variances; initiating corrective actions. Ensured park competitiveness through surveying local rental rates, calculating overhead costs, and general budgeting. Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Was responsible for after-hours and emergency on-call coverage. Performed additional duties as assigned.

10/1993 to Present Property Manager

Canyon View Properties LLC / Chamberland Square Apartments (09/2015 – 05/2016)

Fuller Apartment Homes Inc. / Villa Mondavi Apts. & Polo Villas Apts. (10/1993 – 12/2011)

Maintained high occupancy level through effective motivation, keeping informed of market conditions, understanding competitive pricing, and utilizing appropriate marketing resources. Supported the marketing functions by recording accurate data on prospects and new residents, and by keeping informed of the competition. Utilized company resources to facilitate leasing. Established and achieved financial goals by effectively qualifying prospective residents and verifying applications. Prepared lease documents and related paperwork. Updated records as necessary. Developed a motivated community team through effective personnel management by example and by setting and communicating clear standards, guiding the staff to fulfill its potential. Coordinated maintenance of the property with appropriate support to keep project in great condition. Through inspections and follow-through, strived to maintain and improve value of the community. Assisted the owners, as needed in long-range planning, communications, and other tasks. Promoted positive, proactive resident relations by demonstrating a “firm, fair, and consistent” manner in all resident contacts. Worked to make the living experience of the highest quality. Introduced the resident to our apartment procedures. Was responsible for after-hours and emergency on-call coverage. Performed additional duties as assigned.

Education

Cal State University Los Angeles

BA /Physical Education/Teaching

Minor in Math/Business

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