Customer Service Data Entry

*** *. ********* ***** *****, VA ***** 540-***-**** ***********@*****.***

BOBBI JO SUTTLES

OBJECTIVE

To obtain a challenging position with a progressive company where I can grow and play a major role in its success.

SKILLS SUMMARY

Accounting Office Computer

Invoicing Data Entry Microsoft Office

Accounts Receivable Customer Service Microsoft FoxPro

Billing Answering Phone Calls Oracle

Payroll Filing Centricity GE

WORK EXPERIENCE

February 2009 – March 2016 FedEx Ground Roanoke, VA

Sr. Operations Administrator II

Duties:

Customer service, compiling and analyzing reports for management meetings, adjustments to contractors’ settlements, assign and distribute daily pickups, input manual delivery records, process new driver candidate files and others task as assigned.

Accomplishments:

Analyze and process daily Non-Delivered reports and track packages not delivered. Input manual corrections to delivery records for packages that were delivered. Compile the daily reports into weekly reports for management. Research any discrepancies on contractors’ settlements and adjust accordingly.

Assign and distribute daily pickup listings to drivers and contractors. Evaluate daily Quality Assurance reports to help ensure the company meets its weekly service goals. Process new driver candidate files for approval.

April 2007 – January 2009 The Center for Emotional Care Salem, VA

Insurance Billing Specialist / Patient Account Specialist

Duties:

Customer service, charge entry, insurance billing, patient accounts receivable, filing, collections, invoicing, data entry, scheduling, answering a multi-line phone system, coding & billing.

Accomplishments:

Posted charges in the billing system, billed insurance companies for services rendered by the psychiatrists and therapists, posted customer and insurance payments and managed denials from the insurance companies.

Assisted patients with questions regarding billing or scheduling, tracked patient balances, sent out weekly invoices, notified patients in writing of any fees that occurred on their account, added collection fees to patient accounts before sending them to a collection agency and filed patient paperwork in their charts or business files.

June 2001 – April 2007 Scholastic Sports, Inc. Roanoke, VA

Office Manager

Duties:

Data entry, customer service, payroll, billing, accounts receivable, and answering multi-line phone system, track attendance and benefits for all employees.

Accomplishments:

Managed office of 25 people by tracking attendance, assigning projects, assisting team leaders with problem-solving, processing accounts receivables, invoicing and processing credit card payments.

EDUCATION

May 2003 National College of Business & Technology Salem, VA

Computer Applications Technology Associate Degree

3.5 Major G.P.A.

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