Sales Customer Service

Mobile: +971********* / 056*******

Email:******************@*****.***

Sharjah, UAE

JITENDER GOSWAMI

CAREER OBJECTIVE :

To be a part of the challenging team which strives for the better growth of the organization and which explores my potential and provides me with the opportunity to enhance my talent with an intention to be an asset to the company.

WORK EXPERIENCE :

June 2015- Dec 2015 Commercial Bank of Dubai Dubai, UAE

Designation: Relationship Officer

Responsibilities:

Retail sales-personal loans with cross sell.

Telemarketing calls to prospective clients for lead generation and develop market relationship.

Build and retain a portfolio of retail customer to achieve the assigned targets numbers and service standards.

May 2013 – April 2015 National Bank of Abu Dhabi Sharjah, UAE

Designation: Sales Officer/ Coordinator

Responsibilities:

Coordinate sales team by managing schedules, filing important documents and communicating relevant information

Ensure the adequacy of sales-related equipment or material

Respond to complaints from customers and give after-sales support when requested

Store and sort financial and non-financial data in electronic form and present reports

Handle the processing of all orders with accuracy and timeliness

Inform clients of unforeseen delays or problems

Monitor the team’s progress, identify shortcomings and propose improvements

Assist in the preparation and organizing of promotional material or events

Ensure adherence to laws and policies

Apr 2011 – March 2013 EmiratesNBD Bank Abu Dhabi, UAE

Designation : Sales Supervisor

Responsibilities:

Telemarketing calls to prospective clients for lead generation and develop market relationship.

Acquisition of new to bank HNI customers (for priority segment)/company payroll (CASA) and personal loans.

Respond to complaints from customers and give after-sales support when requested.

Mar 2007 - Feb 2011 RELIANCE COMMUNICATIONS Pvt. Ltd. MUMBAI, India

Designation :Team Leader(Call Centre)

Responsibilities:

To maintain a team of 24 agents.

Maintain the performance of the team and give details to all agents about their performance on 1 to 1 basis and guide them how to increase the productivity and quality.

To give briefings regarding the new product’s launched by the company.

Show them how to get success in company to reduce attrition %.

To give the daily reports to our managers regarding team performance.

To coach, motivate & guide new agents about the job profile

To make feel comfortable to all new agents

To create friendly atmosphere so that new agent would also feel comfortable to talk to seniors.

Take initiative whenever is required for agent related issues.

Nov 2003 - Feb 2007 RELIANCE COMMUNICATIONS Pvt. Ltd. MUMBAI, India

Designation : Customer Interaction Executive(Call Centre)

Responsibilities:

To maintain the A.H.T. below 180sec, productivity 120 calls /day & should complete the 8 hrs. staff time on daily basis.

To give a helping hand to Team Leader by guide the entire team regarding how to maintain A.H.T, Increase productivity & complete staff time.

Taking daily briefings for how to control fatal error’s in team.

Conducting online test for product related & guide them about how to take excellent calls.

Aug 2001 - Oct 2003 Hotel MID TOWN (3star) Haryana, India

Designation: Front Office Assistant

Responsibilities:

Great all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity.

Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation.

Accommodate Guest’s special requests whenever possible assist in pre-registration and room blocking whenever necessary.

Stay up to date on Room Rates, Special Packages, Discounts and how to handle each.

In the case of Walk in, the Guest should be sold a room with the Highest Possible room rate.

To use the up-selling techniques in order to maximize the Rooms Revenue.

Being Knowledgeable of all the Credit cards and cashing Policies, and How to Handle Cash properly and efficiently.

Develop Detailed Knowledge of the Rooms Locations, Facilities and Types.

May 2000 - July 2001 HOTEL SHIV REGENCY (Group of hotels) Gujarat, IND Designation: Front Office Executive

Responsibilities:

Prepare and report guests with High Balance to the attention of the Front Office Manager.

Be thoroughly aware of the Hotel Reservation System, and cancellation policy.

Communicate with all other departments through the proper channels, and through the Communication Forms.

Promptly notify the Housekeeping of all check outs, early check in, special requests in the rooms.

Action the Housekeeping reports immediately upon Receipt, record Discrepancies and report to the Shift Leader.

Develop a working Knowledge of the Reservation Department, Take same day reservations, and be aware of the cancellation procedures.

Use proper Telephone manners.

Understand and use properly the Mail, Parcel, and Message Delivery.

Report any unusual occurrence or request to the Manager Duty or the Front Office Manager.

Develop Detailed Knowledge of the Hotel’s Key Personnel, service, outlets, and hours of operation for each.

Handle the Safe Deposit Boxes according to the Hotel procedures.

Jan 1999 - Mar 2000 HOTEL SHAYAJI (Group of hotels) Gujarat, IND

Designation: Front Office Executive

Responsibilities:

To handle the front desk by keeping the records for all its customer details i.e., Occupancy status, check in/out timings, bills for food & lodgings etc.

Maintain the Cleanliness and neatness of the Front Desk Area at all the Times.

Read and initial pass on logbook and Front Office Bulletin Board to keep updated and current.

Always deport Him/ Her in keeping with the high standards of behavior and appearance expected of his Hotel in his/her attitude towards Hotel Guest and employees

Needs to maintain the daily reports for Customer’s Occupancy status, bookings from abroad, pickup facility from airports for foreign customers.

Give detailed reports for the above activities to our General Manager, Managing Director on daily basis.

EDUCATION

May 1995 - Jun 1998 Gujrat University Gujrat, India

ECONOMICS, Bachelor Degree,

IT SKILLS

DIPLOMA IN COMPUTOR PROGRAMMING C,C++

LANGUAGES

English Fluent

Hindi Native

Gujarati Working knowledge

COMMENTS

Dear Sir/Madam,

I sincerely believe my qualifications, experience and background match your requirements perfectly. Herewith is my application, resume, details & my background for your perusal.

Thank you for your time going through my materials.

Looking forward to hear from you soon.

Yours sincerely,

Jitender Goswami

# 566320087 / 055*******

Dubai,U.A.E.

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