Customer Service Manager

PROFESSIONAL PROFILE

QUALIFICATIONS

RELEVANT EXPERIENCE

EXPERIENCE

ELYSHA SILVA

**** ***** ***** ***, *******, MA 01960 C: 978-***-**** ***********@*****.*** Motivated, service-oriented Bartender with over ten years in high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Looking for the opportunity to build and strengthen the customer base of an establishment. Brings passion for the industry, a fun, positive attitude, believes in teamwork, and an understanding of customer service. Cocktail list development

Suggestive selling

Outstanding customer service

Anticipating guest needs

Maintaining a clean bar

Ordering wine, beer and liquor

Food service

Basic accounting

Staff development

Supervision and training

Skilled negotiator

Calm under pressure

Policy/program development

Maintaining glassware stock

Problem solving

Strong organizational skills

Extensive spirits knowledge

Balancing the cash register

Scheduling

Liquor and food inventory

Payroll

Conducting meetings

Inventory control

Vendor sourcing

Vendor negotiations

As the Assistant General Manager I successfully maintained the Dolphin Yacht Club's day to day operations, along with drastically improving their profits by lowering their food and liquor cost in a short period of time. 10/2015 to 05/2016 Bartender

Roadhouse Peabody, MA

At this establishment I am currently still an on call employee. Regular daily bar activities include maintaining a clean bar, anticipating guests needs, problem solving, and closing responsibilities. Which includes balancing both registers, the Mass lottery register, and batching the credit cards. 02/2015 to 09/2015 Assistant General Manager

Dolphin Yacht Club Marblehead, MA

At this establishment responsibilities included managing the entire front of the house which consisted of 50 hosts, servers, bartenders, and bus personal. This position required seeking qualified personal as well as terminating unqualified personal. Providing schedules and training for the employees, as well as payroll. Also conducting weekly inventory, as well as ordering, both food and alcohol, which included interacting and building relationships with various vendors, creating an innovating cocktail menu, and handling all finances. Before becoming the Assistant General Manager for this establishment their food cost was around 50 percent and their liquor cost was around 40 percent. Within a two week period both numbers were down by ten percent each, and prior to the season closing the liquor cost was slightly below 30 percent. 01/2013 to 02/2015 Realtor

Century 21 Lynnfield, MA

As a realtor counseling clients on market current status for residential and land markets,generating lists of properties based upon their requests, and keeping them informed with interest rates was the main objective. Having multiple listings and coordinating appointments with prospective buyers and holding open houses as often as possible was vital. Being knowledgeable regarding contract documents which included offers, purchase and sales agreements, and addendum and verifying that the legal formalities were completed prior to closing dates was also critical. Upon closing if I was representing a buyer I have received as much as $5,000.00 back at closing for my client for misrepresentations of a property.

06/2010 to 01/2013 Bartender

EDUCATION

AFFILIATIONS

Stanza Dei Sigari Boston, MA

Along with normal day to day bar activities, I developed their seasonal cocktails, created an employee manual, created meeting outlines for the owners, and trained staff.

01/2008 to 06/2010 Bartender

Hooters of Saugus Saugus, MA

At this establishment I handled day to day bar activities such as maintaining a clean bar, obtaining clientele, problem solving at the bar, and cashing out the register between shifts. Personal sales for this establishment averaged between $18,000-$20,000 per month.

01/2006 to 01/2008 Bar Manager

Twitters Saugus, MA

As the bar manager responsibilities included managing the bar staff, creating a contemporary cocktail menu, scheduling the bartenders shifts, monthly liquor inventory, and ordering liquor and bar necessities. Also handling any problems that occurred with guests in the front of the house. 07/2004 to 01/2006 Bartender

Hooters of Boston Boston, MA

As this was one of my first places of employment bartending, handled normal day to day bar activities, including customer service, maintaining a clean bar, and problem solving.

2013 Real Estate

Real Estate License Lawrence, MA

I took the Real Estate course and as an end result obtained my Real Estate Salespersons license.

Some college: Accounting

North Shore Community College Danvers, MA

I had studied accounting at this community college with the hopes of becoming a CPA, because of lack of funding, I was unable to finish. I am both TIPS and SERVESAFE certified.

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