Customer Service Office

Linda M Meyer

E-mail: ***********@*****.***

Lugoff, SC 29078 -- Phone: 803-***-****

I am seeking a position in an office environment where I can use all my skills and to be able to advance in the job based on hard work and ability. In addition, I also would like to pursue all training available.

Areas of Strength and Expertise

Administrator/Manager

Receptionist /Switchboard

Customer Service

Data Entry

Proficient at Microsoft Suite

Office Support

Office Equipment Operator

Mail Room Attendant

Procurement/Sales

Order Entry

Shipping

Publication Management

Design

Budgets

Attention to Details

Travel Logistics

Calendar Management

EXPERIENCE

F Thomas Abstract, Inc. Columbia SC

Manager, Front Line Office, Digital Scanner, Receptionist Feb 2012-Mar 2016

• Answer phones. Answer questions and/or transfer to the appropriate staff member

•Take and distribute accurate messages

• Monitor group email box and respond to correspondences timely and professionally

• Fax, scan and copy documents

• Prepare and Scan office documents including client invoices, support work by the Abstractors, plats

and formal legal work and orders in an accurate and timely manner

• Prepare, process, and enter orders in the Alpha Four System according to timeline set

• File all office documents

• Assist with other duties of the office (Answer phones, taking orders, responding to questions for staff

and clients, calling staff to update work and advise of changes in work

• Maintain office filing

• Retrieve/research information

• Type documents, reports and correspondence

• Monitor and maintain office supplies

• Ensure office equipment is properly maintained and serviced

Thunder Tower Harley Davidson Lugoff, SC

Receptionist Nov 2011-Dec 2011

• Answered all calls and direct to right department or person)

• Customer Service by phone or walk in traffic

Ark Therapeutic Services, Inc. Lugoff, SC

Assistant Administrator/Receptionist Jan 2011- Nov 2011

• Use of software (Excel, Windows, Office, PowerPoint, Outlook, QuickBooks etc. . )

• Receptionist (answer all calls suppliers and clients)

• Customer Service by phone and walk in traffic

• Complete sales and distributors orders

• Order office supplies

• Process Quotations for orders

• Reviews purchase orders and/or invoices for accuracy

• Invoicing for distributors (for US companies and International companies)

• Investigate receipt coding to ensure accurate charges are applied

• Processes billing for customers and distributors

• Maintain files

• Creates reports for management

• Generate correspondence for questions and issues

• Warehouse duties (creation of products, packaging of products, pulling orders and shipping of products)

• Other duties as assigned (office/warehouse)

Blue Cross Blue Shield of South Carolina Columbia, SC

COBRA Administrator/Provider Services Jan 2004-Aug 2009

• Use of all company owned software, also including: Microsoft Office, Excel, Word, PowerPoint, Word,

and Outlook, (Office Equipment - faxes, and copiers)

• Processing initial rights notifications required by federal law for new hires

• Processing insurance notices to all participants losing benefit coverage per requirements of COBRA

regulations

• Enrolling Insurance participants into various benefit plans per the participants' selections

• Generate correspondence for questions and issues

• Processing any and all adjustments to member accounts regarding eligibility, continued eligibility or

eligibility updates, payment history, payment posting or payment status, enrollment and benefit plan

information

• Assist and follow up on any specific issues that client, members, internal and/or outside vendors may

have encountered with other departments such as membership, claims, and marketing

• Provide support to all internal & external areas

• Answer all incoming calls from medical providers (Answered queries, resolved problems or directed to

correct department in a very busy call center environment)

• Resolved all issues with claims (providing information on processing, denials and the reprocessing of

claims correctly)

• Knowledge of Medical terminology and coding through BCBS's software

Cogsdill Tool Company (an ISO company) Lugoff, SC

Sales/Customer Service Representative//Mail Room Attendant Nov 2002-August 2003

• Use of all company owned software (sales and research of products) and equipment (copiers, faxes,

and mail machines)

• Handled all incoming calls from the Southeast area - providing product support and pricing

• Research of parts and products by using company created software

• Entered and created orders on an ASA400 System and Q&A software program

• Handled all mail room duties including sorting and setting up all incoming/outgoing mail

International Business Forms Industries (an International Non-Profit Assoc.) Alexandria, VA

Administrator/Office Manager June 1996 -Dec 2003

• Use of software programs (Microsoft Office, Excel, Word, PowerPoint, Word, and Outlook)

• Experienced equipment operation trainer for office equipment and systems

• Managed specifications database (data entry of products specification into company created data base)

• Managed Technical Inquiry Desk (trouble shooting all member questions and concerns)

• Consulting and research for new technology issues in the printing industry

• Mailing and follow up information gathering of reports to collect secure interdepartmental and member

input for use in creating the Bi-Annual, Quarterly and Major Manufacturers Statistical Reports

• Mailing both nationwide and international (mail machines used - also private companies - i.e. UPS,

FedEx, US Postal) also included sorting, time verification stamping and delivery to management/staff

• Purchasing of office equipment and supplies

• Handled publications projects as assigned, including layout design, and production

• Negotiated and coordinated printing and distribution of publications

• Managed association website including coding and uploading

• Daily updating, formatting, and corrections to company website

• Daily research for industry related news

• Assisted with registration and logistics during IBFI conferences (Overnight conferences)

• Travel and schedules made for clients and staff

EDUCATION & CERTIFICATIONS

Certificates of Completion

• Windows - Introduction, Intermediate, Advanced

• Excel - Introduction, Intermediate/Advanced

• Power Point - Introduction, Intermediate, Advance

• Outlook - Introduction, Intermediate, Advanced

• Office and Word - Introduction, Intermediate, Advanced;

• Access

• ACT! - Database for Customer Service/Sales Representative

• HTML - Website Development, Introduction, Intermediate, Advanced

• Front Page - Website Development, Introduction, Intermediate, Advanced

• Sandler Sales Tactics, and Sandler Customer Service

REFERENCES

Joseph Surratt - Manager – Blue Cross Blue Shield – Phone: 803-***-**** (**********@*****.***)

Esther Gooding – Supervisor – Blue Cross Blue Shield – Phone: 800-***-**** (******.*******@******.***)

Linda Smith – Human Resources - Cogsdill Tool Company – Phone: 803-***-**** - Human Resources (**********@********.***)

Landy McCall – Supervisor – Blue Cross Blue Shield – Phone: 800-***-**** (*****.******@******.***)

Mary Margaret Johnson – F Thomas Abstract- Phone – 803-***-****

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