Customer Service Manager

Lucretia Kenworthy

Dayton, OH ***** 937-***-**** *****************@*****.***

Specialized accounting and human resources expertise

MANAGEMENT PROFESSIONAL

Focused, assiduous, highly creative contributor who consistently delivers strong outcomes and maintains a superior level of customer satisfaction. Effective in gaining the trust of individuals, achieving consensus, and maintaining long-term, mutually-beneficial relationships. Excel in implementing efficiencies that improve organizational goals and monetize results. Forge and direct high-performing teams / organizations.

CORE COMPETENCIES

PLANNING OPERATIONS POLICY DEVELOPMENT BUDGETING & FINANCIALS REPORTING STAFF TRAINING & DEVELOPMENT CONTINUOUS IMPROVEMENT REGULATORY COMPLIANCE INVENTORY OPTIMIZATION VENDOR RELATIONS SAFETY HUMAN RESOURCES MANAGEMENT RECRUITING & HIRING LABOR RELATIONS BENEFITS ADMINISTRATION PURCHASING COST CONTROL RISK MANAGEMENT COMPETITIVE INTELLIGENCE TROUBLESHOOTING

EMPLOYMENT HISTORY

ASSEMBLY

WHIRLPOOL OCTOBER--2015 TO APRIL--2016

PRESS, TAP AND ASSEMBLE PARTS, FDC SHIPPING, SORT, PICK, PACK, PRINT LABELS AND PACKING SLIPS FEDEX SHIPPING

SALES, SERVICE & CULINARY MANAGER / STAFFING & TRAINING MANAGER 1999-2015

OLIVE GARDEN DAYTON, OH

Provide focused, motivational leadership directing all facets of the daily operation of a popular F&B location with large-volume revenue generation. Collaborate closely with corporate executives and key staff to identify and formulate strategies to achieve short-, medium-, and long-term goals. Define and implement objectives, cultivate talent to deliver innovative leadership at all levels, and continually stress continuous improvement, quality, and world-class customer service. Proactively manage HR functions, as well as P&L performance and reporting.

Contributions:

• Create weekly schedules based upon revenue projections, sales data, and market and competitor analysis.

• Effectively recruit, interview, and hire employees, oversee orientations and integration into workforce, and manage ongoing training program. Coach staff to maximize performance, to promote a commitment to quality, and to maintain the highest front and back of house quality standards.

• Manage purchasing, food and liquor inventories, and office supplies. Negotiate purchases with selected vendors & suppliers to meet budget limitations.

• Ensure full compliance with safety and sanitary regulations to lower costs and improve overall customer experience and quality of product execution and presentation.

• Financial duties include budgeting, cost control, bank deposits, credit card and coupon payments, and routine accounting practices.

• As required, serve as Interim General Manager.

• Year in and year out, deliver exceptional results, market share growth, and customer satisfaction in a highly competitive industry landscape.

Lucretia Kenworthy

Dayton, OH 45414 937-***-**** *****************@*****.***

COMPTROLLER 1985-1999

GREENVILLE INN, INC. Greenville, OH

Promoted to Comptroller within months of hire. Performed daily accounting and financial management functions to identify and eliminate risk, increase profits, and maintain full regulatory compliance.

Contributions:

• Duties included A/R, A/P, GL, journal entries, account reconciliation, monthly financial statements, and bank deposits.

• Trained and supervised front desk personnel on overall operations and audit procedures. Monitored staff performance to resolve issues and maintain full transparency and strong accountability.

• Promoted a high level of customer satisfaction. Led by example, and coached staff to improve financial, accounting, and general business skills and abilities.

EDUCATION & ENRICHMENTS

ACCOUNTING & BUSINESS MANAGEMENT COURSEWORK

Indiana University East, Richmond, IN

INTERESTS & ACTIVITIES

Conversational Spanish

REFERENCES PROVIDED UPON REQUEST

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