Customer Service Data Entry

La’Trecia Nechole Hall

*** ***** ***** • Columbia, SC 29209 • 803-***-**** • *******.****@*****.***

CAREER OBJECTIVE

Experienced, dedicated, and professional individual with a positive attitude pursuing a full-time position in Home Office Customer Service field. My career objective is to utilize my several years of experience in office administration and customer service to enhance and maximize mutual company growth and success. Having excellent customer service skills with the ability to work in a professional or home office environment. Self-motivated team player with effective critical thinking and complex problem solving skills.

SKILLS

Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

Experienced with up-to-date office technology and equipment

Ability to type 50 wpm

Proficient with accuracy in data entry

Excellent customer service skills

Attention to detail with excellent organizational and planning skills

WORK EXPERIENCE

Sykes (Walmart Program) 10/15-03/16

Work from Home

97% CSAT Average while maintaining a 7.5minute AHT

Resolved customer complaints by implementing company policy

Account trouble shooting, Data entry, Package exchange and Tracking

Pathway Hospice, Office Administrator 10/14 – 01/15

Columbia, SC

Performed general payroll functions to include maintaining employee timekeeping records. Processed employee timecards and submitted payroll in a timely manner to Accounting Department.

Answered multiline telephone system and routed callers to the appropriate individual. Responsibilities including: taking messages and providing callers with informational assistance.

Maintained company scheduling, organized company event calendars, and coordinated IDT meetings.

Ensured company DHEC policy compliances.

Triple H Pest Control, Office Administrator 03/09 – 09/11

Swansea, SC

Planned and controlled budgets for pest control contracts, company equipment, and supplies

Prepared and reviewed company operational reports and schedules to ensure accuracy and efficiency.

Analyzed internal processes with recommendation to implement procedural and policy changes to improve company operations. Changed supply and data entry records to coincide with new policies.

Performed basic bookkeeping duties to include: banking transactions, money collection, disbursement, and Accounting duties

Dynamic Hospice, Administrative Assistant/Auditor 08/05 – 10/08

Columbia, SC

Answered multiline telephone system and routed callers to the appropriate individual. Responsibilities including: taking messages and providing callers with informational assistance.

Completed forms in accordance with company procedures to ensure DHEC policies.

Evaluated financial and informational systems. Recommended controls to ensure system reliability and data integrity.

Performed company inventory, verifying on-hand stock and ledger entries.

Wal-Mart, Customer Service Representative 07/07 – 12/08

Columbia, SC

Performed general customer service duties to include customer complaint resolutions.

Issued and cashed money orders

Directed and supervised employees during sales transactions, assisted with inventory maintenance, and reconciled cash receipts.

Assisted with subordinate work activities to include: cleaning and organizing shelves, setting up product displays, and selling merchandise.

EDUCATION

Graduate of Lower Richland High School

Columbia, SC

Remington Technical College, Pharmacy Technician Certificate, expected date of graduation: May 2017

Columbia, SC

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