Customer Service Accounting
Resume:
Monica T. Jacks
Conley, Georgia. *****
Cell: 404-***-****
*****.******@*****.***
Dear Recruiter/ Human Resources:
I am writing in response to your ad listed on your company’s website. The position requirements and my skills is a perfect match.
I believe that my proven track record for producing results, as well as adding the ability to see the big picture, make me an excellent candidate for the position. Specifically, I offer the following:
Comfortable working with others and independently in a flexible, fast-paced, result-oriented environment.
Strong managerial and professional work ethic and able to work under tight deadlines.
Able to organize, prioritize, with excellent attention to details, and able to work with large amounts of information while managing multiple projects simultaneously with leadership and managerial skills.
Strong aptitude for problem solving, with creative solutions.
Comfortable with occasional travel to various locations.
Excellent and efficient customer service, selling, and negotiating abilities.
Ability and desire to learn new skill sets while working with individual personalities and various departments.
I can promise that meeting with me will not be a waste of your time and I will make myself available at your convenience, during or outside of normal business hours. I appreciate your consideration. I can be reached at 404-***-****.
Sincerely,
Monica T. Jacks
Enclosure
Monica T. Jacks
*****.******@*****.***
Conley, Georgia. 30288
SUMMARY
Seeking a company that services an accounting professional with a variety of experiences in order to build a rewarding career.
EDUCATION
Bachelor of Science in Accounting – Kaplan University July 2008
AREAS OF STRENGTH
Account Reconciliation, Audits, GAAP/Year End Close/Data Input
Call Center (Inbound/Outbound)
REO/FHA/VA/REO’s/Conventional
Management/Team Player/Leader
Strong verbal and written communication skills
Mortgage/Forbearance/Default Reporting/Compliance
Collections/FDCPA/FCRA/ECOA/ Federal Privacy Laws
Forecasting, GL/JE/ME/AP/AR/Taxes/Payroll/Billing
Bank Recs, Audit Support, Planning Analysis
Training/Coaching/ Development/Attention to detail
Multi-Family properties management and operations
PROFESSIONAL EXPERIENCE
Bank of America – Atlanta, Georgia March 2016- July 2016
Loan Registration Specialist
Perform daily investigations of wires designated for funded of billion dollar commercial housing and building of properties.
Enter key factors into Loan IQ form LOS credit reporting and other pertinent information completeness of the TILA.
Identifies and update data information by comparing and analyzing wires, and reconciling information using Cognos.
Recommending and or performing complex actions to correct problems using remote diagnostic, remediation technology.
Acknowledged product policies and procedures, compliance, computer systems and retentions using Loan IQ.
Review wire packages for completeness and quality control cash analysis for accuracy materials for new hires.
Strong business partner relationships skills while maintaining creativity and judgment plans and practices.
Accomplishments:
Outstanding leadership and development in solving escalated and complex issues.
Proficient gathering pertinent information in a timely fashion and meeting tight deadlines.
Generation Mortgage – Atlanta, Georgia June 2013-December 2015
Servicing Accounting Analyst
Enter accounting timely reports and submission for transferring of cash funds to appropriate banking accounts using AMB.
Identified financial movement and analyzing wires/ deposits, and forecasting and reconciling correct data and reporting Excel (pivot tables).
Organized and assisted teams with month end receivables, chargebacks, and credit financial plans of research using Hermit.
Work with multiple departments to ensure accuracy implementations of loan closing and posting issues using Star.
Processing default incoming and outgoing wires for reverse mortgage payoff transactions (GNMA, FNMA, Conventional, & VA) using Fifth Third Banking systems.
Processed delinquencies of insurance, tax and pay down of payments and legal departments using Report Manger.
Accomplishments:
Outstanding customer service leadership in developing programs to ensure quality and accuracy.
Collaborated and hand selected to assist with finance team with audit issues and age receivable reporting.
Apex Systems Inc. - Atlanta, Georgia January 2012- June 2013
Mortgage Auditor/Analyst (Consultant for Wells Fargo)
Reviewed and respond to governmental loans audited and serviced by Wells Fargo to determine any mortgage discrepancies.
Focused on loan default collections, foreclosure, forbearance, bankruptcy payments pertained to complex issues using LPS.
Knowledge of complaints, mediations, modifications, AOM, NOI/NOD, BPO’s, and debt calculations in various states.
Researched responded to audit support activity using Lotus Word, Pacer, and e-Image software for mortgage findings.
Researched and verified ad-hoc audits and wires resulting in collections (B2B) FHA, VA, and Conventional loans to include foreclosure, and BK.
Review default reporting compliances, closing docs, making recommendations to workflow deficiencies improve methods in accounting using Lombardi.
Accomplishments:
Awarded for providing outstanding leadership in assisting and co-training new hires.
Assisted with default management and bankruptcy teams to implement innovative training materials.
Monica T Jacks
Sage Property Management Inc. - Atlanta, Georgia October 2007 – December 2011
Staff Accountant
Managed 8 properties and 10 associates with (AP, AR, and GL, collections, taxes, leases, and month end closing).
Prepared and maintained various accounting reports, balance sheet, collections, prepaid, and action plans using Icon.
Reviewed and record B2B delinquent accounts, budgets and prepared timely paperwork for team members in Excel.
Decision making with regards to loans limited to forbearance, loss mitigation in accordance with guidelines.
Set up repetitive wires for transfers and customer verification of wires to ensure accurate payment processing using Icon.
Prepare monthly and quarterly financial accounts for management while maintaining complex accounting functions.
Prepare timely and accurate financial reports for each residential property while planning models for forecasting.
Accomplishments:
Selected to handle “special projects” which include extract/analyze data, summarize results and conclusions.
Promoted from Accounting II to Staff Accountant.
Financial Freedom Senior Funding - Alpharetta, Georgia October 2005-October 2007
Lead Accounting Property Compliance Specialist
Provide decision making and communication for repairs property collections in laws and policies complete investigation.
Monthly monitoring of 8 associates service compliance retention and follow ups for forecast reporting.
Performed default/fraud analysis and ad hoc reporting for decision making for REO’s/FHA/VA/HAMP/Short sales.
Supporting various departments for repairs identifying and solving complex issues using CIS systems for HUD.
Process and review compliance internal loan packages, issued payments, proof of payments, research auditing reports, and disbursement invoices.
Knowledge of federal and state regulations on HUD, RESPA, FHA within the reverse mortgage sector using Pacer.
Decision making to loans regarding family loan sales processing, asset management, or re-conveyance accordance with guidelines.
Accomplishments:
Promoted from Accounting Property Compliance Specialist to Lead Accounting Property Compliance Specialist.
Recognized for implementing various training materials to reduce errors while correcting reconciled items.
Litton Loan Servicing (formerly PCFS Mortgage Inc.) - Atlanta, Georgia June 2003-October 2005
Payoff Specialist
Assisted in supervision of monitoring, training, and developing agents within a fast passed environment.
Analyzed financial information ordering appraisal s for bankruptcy, REO’s, foreclosure, and monitor billing errors daily.
Arranged collection and posting of lender place payments and contracts for re-financing (AP/AR) using JD Edwards.
Monitored collecting and posting of cash applications for modifications using LSAMS and the dialer system.
Maintained knowledge of laws FDCPA & ECOA assessment guidelines with excellent communication skills.
Verify, compile, and document application for default reporting, flood certs’ information for HUD, FHA, and ARM loans for resubmission.
Accomplishments:
Implemented positive and direct training materials for the payoff department ensuring accuracy.
Recognized for identifying issues and resolving them with minimal supervision and 100% accuracy.
SunTrust Bank - Marietta, Georgia February 2000-June 2003
Staff Accountant
Managed 5 associates while maintaining excellent accounting practices and procedures supporting journal entries.
Prepared heavy monthly financials using QuickBooks (including P&L, budgets, balance sheet, and cash applications).
Created and run financial reports and queries for month end for management with timely business decisions.
Performed monthly audits (ex: full cycle AP/AR, forecasting, balance sheets, GL, pivot tables (Excel), and financial reports).
Maintain forecast up-to-date financial records, billing, and auditing within the reporting system using SAP and pivot tables.
Accomplishments:
Proficient in leading the accounting team and decreasing the number of errors in payroll, AP, and AR by 60%.
Recognized by identifying invoices totaling $10,000 that was previously not invoiced correctively.
Equifax- Norcross, Georgia January 1996-Febuary 2000
Accounting Manager
Managing and overseeing the accounting staff of 10 while performing day-to-day accounting operations.
Reviewed and corrected detail internal reporting account analysis, posting payment consolidations, and reconciliations.
Developed, created, tracked monthly financial reports related to budgets/ month end close, and expenditures using Outlook.
Ensure efficiency of data input, calculations, collections, balance sheet, journal entries and payroll using PeopleSoft.
Accomplishments:
Increased accounting staff from 3 to 10 associates by maintaining effective leadership capabilities.
Promoted from Accounting Clerk III to Accounting Manager.
TECHNICAL SKILLS
Microsoft Applications, Excel, PeopleSoft, JD Edwards, Vendorscape, LPS, Cognos, Icon, Pacer, AMB, LSAMS, QuickBooks, LoanIQ
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