**** ********* *** ******** ********

301-***-**** Day Time

acv2bm@r.postjobfree.com

Christine Carter

OBJECTIVE

To obtain the Guest Service position able to utilize my ability to evaluate customer satisfaction in

the field of my experience shown below.

EDUCATION

2000-2001 Applied Career Training Arlington, Virginia

Medical Administrative Certificate

1989 1990 Yorktown Business Institute Washington D.C

Certificate of Accounting

Ability to prepare, examines, and analyzes accounting records, financial statements, and other

financial reports to assess accuracy, completeness, and conformance to reporting and

procedural standards.

WORK EXPERIENCE

2007- Present Chesterbrook Residences Falls Church,

Virginia

Receptionist /Concierge

Analyze data to determine answers to questions from customers or members of the public.

Answer and routes incoming telephone calls using a pleasant voice professional in vocal

modulation. Scheduling appointments on the daily basic for Marketing team.

Greet persons entering establishment, determine nature and purpose of visit, direct them to

specific destinations. Giving tours typing in inquiry cards with customer information to follow on

their visit.

Receive all sorts and distributes staff mail and parcels as well as maintains copies of all forms in

file. Assist with coordination of transportation and concierge services.

2002 2016 Arleigh Burke Pavilion McLean Virginia

Receptionist

Answering and transferring telephone calls, taking messages determine what the caller may need.

Being on point able to recognize the important of what your customer may ask about. Referring

helpful resourceful information to guest or customers not waiting for long periods of time.

Immediate follow up to ensure great resources. Ordering office supplies making sure stock do

not get low for all staff currently able to start their day.

2010 -2013 Stay bridge & Suites/Holiday Inn McLean Virginia

1998- 2012 Marriott/ Annapolis Maryland

Front Desk Clerk/ Night Auditor

Keeping records of room availability and guest accounts, manually, or using computers.

Guests services, Knowledge of room renew with the hotel, up keep of reports of clean and dirty

rooms. Also checks and balance of guest within the hotel. Compute bills, collect payments, and

make change, adjustments for guest.

Skills: Knowledge of principles and processes for providing customer and personal services.

This includes customer needs assessment, meeting quality standards for services and evaluation

of customer satisfaction.

REFERENCES:

Upon Request

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