Programmer Analyst

Raina Singh

***********@*******.*** +861**********

A2, 15 J Hua Hao Yuan, Xiasha, Shenzhen, China

PERSONAL PROFILE

I am a Programmer Analyst with over two and a half years of experience in the IT industry. I have worked technically as well as functionally over the years of my experience. I am very interactive and easily make connections with people. I have a positive attitude towards every difficult situation and can work well in a team or as an individual. I like to take the lead whenever the situation requires and work well under pressure. Possessing good communication skills, I have always been placed at the front end to handle the discussions with the business. I always look for challenging opportunities to learn and grow along with the growth of the organization and the team. Having worked for an airline client, I have gathered a good knowledge of the industry and would like to try my hands on, if given an opportunity.

EDUCATION

Bachelors of Engineering with discipline as Information Technology (2009 - 2013)

KEY SKILLS

Requirement specifications gathering and documentation

Understanding of airline loyalty system

Collaborating with the team to come up with solutions for the requirements

Excellent at proof reading with attention to detail

Willing to learn, grow and change for the better

Ability to multitask, react quickly to shifting priorities and meet deadlines.

Efficient problem solving skills

Always enthusiastic and dedicated towards work despite difficulties

Defining and communicating vision and ideas that inspires others to follow with commitment and dedication

Excellent management skills

Experienced working with Agile and Waterfall methodologies

Good interpersonal skills

TECHNOLOGIES

CRM- Siebel 8.0,8.1,15.4

MS Word, Excel and Power Point

Databases- ORACLE SQL, PL/SQL

EMPLOYMENT

Cognizant Technology Solutions Siebel Consultant Jan, 2014 – Jun, 2016

Main Responsibilities:

Perform requirement gathering & analysis by actively soliciting, analyzing and negotiating customer requirements and prepare the requirements specification document for the application using MS Word.

Interact with the Users, Developers, Project Manager and contemporaries to get a better understanding of the Business Processes

Create tasks in Rally for the user stories defined after requirement analysis

Create solution document for the assigned user stories

Implement the assigned user stories using Siebel CRM

Manage the database related requests and handle the discrepancies using SQL queries and PL/SQL procedures and cursors

Prepare unit test cases for the developed user story and perform unit testing

Coordinate with testing team for the testing of the user story and handle defects raised

Conduct demos with the clients for the developed user stories.

TECHNICAL EXPERIENCE

Projects Client: American Airlines

AA Ventana Support

Ventana is a loyalty program by American Airlines which makes use of Siebel Loyalty module for handling the customer loyalty data. The data includes all the travel data of each member of the American Airlines loyalty system which is used by the representatives of American airlines customer service.

AA Ventana Single Frequent-Flyer Program

AA Ventana Single FFP is a single loyalty program after the US Airways and American Airlines merger, which merged all the loyalty data of both the airlines into a single one, so the common members in both the airlines are merged into one.

AA Ventana Project Star

The project involves the expansion of the old distance based loyalty system to the new revenue based loyalty system so that the member will be benefited more. So the new system will work in both the types of loyalty system. And also the project includes the addition of new currency type or a new level for the members.

Activities Performed:

Understanding the customer requirements and the end to end functionality and look for the best solutions possible

Using the agile methodology for the project development

Actively participated in user story design discussions

Development area includes eScripting, Workflows, configuration and web templates

Work on service requests for data extraction and correction by using SQL cursors, procedures and normal select and update queries.

Demonstrating the developed functionality to the clients as per the user stories developed in each iteration of the project development cycle

Interaction with the clients to get feedback on the demonstrated user stories for enhancements and corrections in the developed functionality

Coordinate with different teams to maintain the existing system with the new developed functionality.

Fix defects and make optimizations to code wherever possible

LANGUAGE SKILLS

English: Proficient (written and spoken)

Hindi: Native

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